Promotional Rules

The following section explains the rules that govern tombola promotions.

Promotional Prizes

In the event that, as part of a promotional campaign or competition, we credit an amount to an account registered in your name, we reserve the right to reclaim any such unused amounts in the event that you fail to access or use that account during any period of six months. Irrespective of where players live in the world, tombola endeavours to deliver all promotional prizes and prizes that have been won to the prize winner's registered address destination or requested address. tombola reserves the right to offer an alternative prize of similar value (including a financial consideration) if it is either impractical or illegal to deliver the relevant prize to the player's relevant country.

Location Specific Promotional Prizes

tombola will specify if 'travel costs' are included in a location-specific promotional prize. If not specified as included, a winner must pay his or her own costs to the destination. tombola reserves the right to offer an alternative prize of similar value (including a financial consideration) if it is impractical for the player to travel to a location-based prize. In such cases, tombola will attempt to offer a similar type of prize at a location nearer to the player but tombola reserves the right alternatively to offer a financial consideration prize.

In-chat prizes

All promotional prizes and prizes that are won via an in-chat competition will be sent to the prize winner's registered address. The prize may be altered or varied at tombola’s sole discretion and substituted with a prize which, in tombola’s sole opinion, is a suitable alternative. There is no cash alternative and the Prize is not negotiable, transferable or returnable. One entry per household per chat competition. No entrant may win more than one prize and only one prize will be awarded per household.

FREE £5 September 2016

  • This promotion is only available as follows:
    • Depositing players who have staked £20 or more real money, or claimed a maximum of one free £5 bonus code in the past.
    • Depositing players who have spent less than £20 real money provided they have not previously claimed or have only claimed on free £5* in the past.
    • Non-depositing players who have not previously claimed or have only claimed one free £5 code in the past.
    • *A previous free £5 bonus code could have been gained via a magazine insert (new players), facebook (new players), a previous £5 promotion, Everyone's a Winner promotion or playmates introduction.
  • Free £5 bonus achieved in any of our free to play games such as Advent Calendar, are excluded from this count.
  • The FREE £5 bonus will be available to redeem via desktop, mobile or app, 00:01 Monday 19th September - 23:59 Friday 28th October 2016.
  • Distribution of the FREE £5 bonus will be staggered between Monday 19th September and Monday 17th October 2016 and is based upon the first letter of your surname. Please click here to view details.
  • New players registered between 00:01 Monday 19th September and 23:59 Monday 17th October 2016 are eligible for the FREE £5 bonus promotion on Thursday 20th October, provided they staked £20 or more real money, or have claimed no more than one FREE £5 bonus code in the past.
  • Players who register 00:00 Tuesday 18th October onwards will be ineligible for this campaign.
  • Players who meet the eligibility criteria detailed in point 1 will be able to claim their FREE £5 bonus as soon as their surname letter is valid. Players will be able to claim their FREE £5 bonus by completing the following steps:
    • Login to your account.
    • Click on the 'claim your FREE £5' bonus button on the home page or within the FREE £5 bonus web page.
    • The FREE £5 bonus will be instantly credited to your tombola account.
    • N.B. you may need to refresh the page to see your new account balance.
  • The FREE £5 is bonus money and cannot be withdrawn or used to play Hamster Race or tombola Roulette. Standard bonus money terms and conditions apply. If you withdraw all your funds, then you will lose your bonus money. Winnings can be withdrawn immediately.
  • This promotion is restricted to one per tombola account.
  • Real money will be staked first until it is all used, then bonus money will be staked.
  • Bonus funds can never be withdrawn. Any unused bonus will be forfeit on closure of an account.
  • tombola reserves the right to refuse any offer to any player for any reason, or choose to cease or change this promotion at any time. No correspondence will be entered into.

FREE game – Go Fish

  • Go Fish is a daily free game for players who have registered a mobile number and opted in to receive free text messages.
  • Mobile numbers will not be used by any third parties.
  • Go Fish is played over seven days from Monday to Sunday. Players can play each day from 0:00 to 23:59.
  • Players cannot redeem play from any days they have missed in that week.
  • Players must have staked £2 (not bonus money) in any bingo or arcade game, in the previous or current week to be eligible to play.
  • One message will be received every Monday with limited additional messages sent in the event of a new game or large promotion.
  • Players can select a time to receive their weekly text: midnight, 9am or midday. If choosing the midnight option, texts will be sent between 23:30 Sunday and 0:00 Monday.
  • Players can opt out of receiving texts at any time through my account section on the website, which is free of charge or by texting END to 81066, which is charged at one standard rate message.
  • Each week players can select four fish on Monday and Tuesday, and three fish each day Wednesday to Sunday.
  • There are 49 fish to choose from, each of which belongs to one of seven different fish types.
  • A different prize value is associated with each fish type (seven in total). Collect all of one type of fish to win that prize value.
  • To play, click and reveal a fish shape from the selector panel, then place into the fish tank. Your collector panel will update to show how many of that type still need to be collected to win a prize.
  • If a player reveals and matches all of the fish of a certain type they will win the prize associated with that fish type.
  • Prizes range from £5 bonus to £500 cash.
  • Prizes are: collect 10 blue fish and win £500, collect 9 orange fish and win £200, collect 8 yellow fish and win £100, collect 7 red fish and win £50, collect 6 pink fish and win £20, collect 5 green fish and win £10, collect 4 black fish and win £5 bonus money.
  • If a player wins a prize, they can still potentially win another prize that week.
  • An average of £20,000 will be won each week.
  • Total prize amount advertised is estimated based on previous weeks’ winnings.
  • The split is expected to be £15,000 real money and £5,000 bonus money.
  • Standard withdrawal terms apply please refer to section 6.
  • Go Fish is available to play on desktop and app.

Bonus money

Bonus money will be credited to your tombola account and cannot be withdrawn. For any bet placed, funds are deducted from the player’s Cash Balance. If no cash is available, then the wager is deducted from their Bonus Balance. Therefore the Bonus Balance is only played if there is no Cash Balance. You can use bonus money to play our games except Hamster Race or tombola roulette. If you have not deposited funds into your tombola account you will be unable to play our free game with bonus money. If your account is suspended you will not receive bonus funds. Bonus money can be won from the following:

Chat game prizes

Chat Moderators (CMs) will run quizzes throughout the day. Be the first person to answer a question and the CM will reward you with £1.00. The decision of the CM is final. You can win up to £2 per day with chat games, when you reach this level an asterisk (*) will appear by your username in the chat window. Each 24-hour period will begin at 4 am and the asterisk will then disappear.

Free game

£5 bonus can be won on our free game, however this cannot be withdrawn. If you have only played with bonus funds on tombola, you won’t be able to play our free game.

Playmates

In order to qualify for the £20 playmates referral bonus, the person you have referred must spend £20 (not bonus money) on tombola before the £20 bonus is awarded. When a player who you refer registers and deposits on the site and you are named as their playmate, you will automatically qualify for a playmate bonus. So when they win, you win too.

  • Every time they win £20 or more you win a £2 playmates bonus
  • If they win a £50+ jackpot you win a £10 playmates bonus
  • If they win a £100+ jackpot you win a £20 playmates bonus
  • If they win a £500+ jackpot you win a £50 playmates bonus

See here for further playmate terms and conditions.

£5 FREE Welcome Bonus

£5 FREE Welcome Bonus

  • This sign up offer is available to new players. One £5 FREE per person
  • New players do not have to enter debit/credit card details or make a deposit to claim a £5 FREE
  • All codes are unique and any player entering a code incorrectly more than three times in a day will be blocked from re-attempting for a further 24 hours
  • The £5 FREE is bonus money and cannot be withdrawn or used to play Hamster Race or tombola roulette. Standard bonus money terms and conditions apply (note, if you withdraw all your funds, then you'll lose your bonus money). Winnings can be withdrawn immediately.
  • FREE £5 FREE vouchers can be found in a number of weekly and monthly magazines. tombola cannot be held responsible for magazines purchased that do not contain a voucher

How to claim:

New players

  • Register at tombola www.tombola.co.uk/freefiver/
  • Enter your unique code when asked
  • A £5 FREE will be credited to your tombola account
  • Play tombola games for free

Registered players

Existing registered or depositing players can redeem this offer as long as they have not previously claimed a code from a £5 Free or Everyone's a Winner promotion.

  • If you have an account with tombola, log in
  • Enter your unique code in the 'my account' section
  • A £5 FREE will be credited to your tombola account
  • Play tombola games for free

If you cannot see the section to enter your £5 FREE code then you have previously claimed a code and therefore cannot redeem this time.

tombola can choose to cease or change or withdraw this offer at anytime.

New Player First Deposit Sign Up Bonus Offer

tombola Bonus

  • Players are offered a 200% bonus on top of their first deposit up to a maximum of £25. The minimum first deposit is £5. For example, a player depositing £5 will receive £10 bonus money from tombola. A player depositing the maximum amount of £25 will receive £50 bonus money from tombola.
  • Players can deposit more than £25 but bonus money will only be applied to the first £25.
  • Real money will be staked first until it is all used, then bonus money will be staked.
  • This offer is only available to new players who make a deposit.
  • This offer is awarded on a player's first deposit only.
  • The players MUST accept the bonus while making first deposit.
  • Bonus funds can never be withdrawn.
  • Any unused bonus will be forfeit on closure of an account.
  • This promotion is restricted to one per tombola account.
  • You cannot use Bonus Money to play Hamster Race or tombola roulette.
  • The Promoter reserves the right to refuse any offer to any player for any reason, or to withdraw an offer at any time. No correspondence will be entered into.
  • Standard bonus money terms and conditions apply.

Facebook Comment Competitions

The following Terms and Conditions apply to Facebook comment competitions. By entering into the competitions entrants agree to be bound by the following Terms & Conditions:

  1. No purchase is necessary.
  2. The Prize Draw is open to UK residents aged eighteen (18) and over. However, the Prize Draw is specifically closed to employees of tombola Limited.
  3. This promotion is open to entrants who comment on the Facebook post on the relevant day. The winner will be chosen at random, unless otherwise stated, from the comments the day after the Facebook post and will win the prize mentioned in the post on the relevant day.
  4. Entries can only be made via the tombola Facebook page
  5. Only one entry per person, unless otherwise stated. Multiple entries, entries after the closing date, incomplete, offensive and obscene entries will not be accepted and may be deleted.
  6. Winners will be drawn the day after each Facebook post has been posted online, unless otherwise stated.
  7. The Winner’s names will be made available the day after the competition was posted.
  8. By entering the promotion, you permit tombola to notify you on Facebook or via the email address you have registered in your tombola account.
  9. The Prize may be altered or varied at tombola’s sole discretion and substituted with a prize which, in tombola’s sole opinion, is a suitable alternative.
  10. There is no cash alternative and the Prize is not negotiable, transferable or returnable.
  11. The Winner agrees not to sell, offer to sell or use the Prize for any commercial or promotional purposes (including placing the Prize on an internet auction site).
  12. The Winner agrees to take part in post-Prize Draw publicity at the request of tombola. By entering into the Prize Draw, entrants agree to tombola’s unrestricted use of any post-Prize Draw publicity for tombola’s own purposes in all activities, including without limitation marketing and promotional activities worldwide including use on tombola’s websites and social networking platforms.
  13. To the maximum extent permitted by law, tombola and its related entities shall not be liable for any claims or actions of any kind whatsoever for damages or losses to persons or property which may be sustained in connection with receipt, ownership and/or use of the Prize.
  14. Entrants must enter competitions using a tombola account in their name. Prizes will not be awarded where the facebook name and the name on the tombola account do not match.
  15. Accounts which are disabled or self-excluded are not eligible to enter into these giveaways. Accounts which also become disabled or self excluded before the prize has been sent out are also not eligible to receive a prize.
  16. tombola and you acknowledge that the promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook.
  17. The promoter reserves the right to cancel, amend, terminate or temporarily suspend the competitions in the event of any circumstances outside the promoter’s reasonable control.
  18. Your statutory rights are not affected.
  19. All Entry instructions form part of these Terms and Conditions.

Pulse Party Night In

The following Terms and Conditions apply to Facebook comment competitions. By entering into the competitions entrants agree to be bound by the following Terms & Conditions:

  1. No purchase is necessary.
  2. The Prize Draw is open to UK residents aged eighteen (18) and over. However, the Prize Draw is specifically closed to employees of tombola Limited.
  3. This promotion is open to entrants who comment on the ‘Pulse Party Night in’ Facebook post on the relevant day. The winner will be chosen at random.
  4. The competition starts at 10am and ends at 7pm on the following days: Friday 2nd September, Friday 9th September, Friday 16th September, Friday 23rd September, Friday 30th September. Entries after these times or before will not be counted.
  5. Winners will be announced around 8pm in Pulse Chat rooms. The Pulse party night in must be held the following Friday evening.
  6. The prize is in the form of £200 worth of food and drinks delivered to the winners house on the date specified. Where possible we will accommodate allergies, special requests but it is tombola’s decision what food and drink is delivered.
  7. tombola will accept no responsibility for any issues with the food / drink once delivered. Any issues should be taken up directly with the supplier.
  8. Where alcohol is provided tombola assumes the winner, and all participants in the prize, take a safe and responsible attitude to alcohol and tombola will accept no responsibility for any issues that occur should this not be adhered to.
  9. Entries can only be made via the tombola Facebook page
  10. Only one entry per person. Multiple entries, entries after the closing date, incomplete, offensive and obscene entries will not be accepted and may be deleted.
  11. Winners will be drawn the day after each Facebook post has been posted online, unless otherwise stated.
  12. The Winner’s names will be made available after 8pm each Friday in September.
  13. By entering the promotion, you permit tombola to notify you on Facebook or via the email address you have registered in your tombola account.
  14. The Prize may be altered or varied at tombola’s sole discretion and substituted with a prize which, in tombola’s sole opinion, is a suitable alternative.
  15. There is no cash alternative and the Prize is not negotiable, transferable or returnable.
  16. The Winner agrees not to sell, offer to sell or use the Prize for any commercial or promotional purposes (including placing the Prize on an internet auction site).
  17. The Winner agrees to take part in post-Prize Draw publicity at the request of tombola. By entering into the Prize Draw, entrants agree to tombola’s unrestricted use of any post-Prize Draw publicity for tombola’s own purposes in all activities, including without limitation marketing and promotional activities worldwide including use on tombola’s websites and social networking platforms.
  18. To the maximum extent permitted by law, tombola and its related entities shall not be liable for any claims or actions of any kind whatsoever for damages or losses to persons or property which may be sustained in connection with receipt, ownership and/or use of the Prize.
  19. Entrants must enter competitions using a tombola account in their name. Prizes will not be awarded where the facebook name and the name on the tombola account do not match.
  20. Accounts which are disabled or self-excluded are not eligible to enter into these giveaways. Accounts which also become disabled or self excluded before the prize has been sent out are also not eligible to receive a prize.
  21. tombola and you acknowledge that the promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook.
  22. The promoter reserves the right to cancel, amend, terminate or temporarily suspend the competitions in the event of any circumstances outside the promoter’s reasonable control.
  23. Your statutory rights are not affected.
  24. All Entry instructions form part of these Terms and Conditions.