promotional rules

The following section explains the rules that govern tombola promotions.

New Player First Deposit Sign Up Bonus Offer

tombola Bonus

  • Players are offered a 200% bonus on top of their first deposit up to a maximum of £25. The minimum first deposit is £10. For example, a player depositing £10 will receive £20 bonus money from tombola. A player depositing the maximum amount of £25 will receive £50 bonus money from tombola.
  • Players can deposit more than £25 but bonus money will only be applied to the first £25.
  • Real money will be staked first until it is all used, then bonus money will be staked.
  • This offer is only available to new players who make a deposit.
  • This offer is awarded on a player's first deposit only.
  • The players MUST accept the bonus while making first deposit.
  • Bonus funds can never be withdrawn.
  • Any unused bonus will be forfeit on closure of an account.
  • This promotion is restricted to one per tombola account.
  • You cannot use Bonus Money to play Hamster Race or tombola roulette.
  • The Promoter reserves the right to refuse any offer to any player for any reason, or to withdraw an offer at any time. No correspondence will be entered into.
  • Standard bonus money terms and conditions apply.

playmates

playmates terms and conditions

Friends can be invited to join tombola with the incentive of a FREE £5 bonus for them and the referrer will receive £20 bonus and on going rewards once they deposit £20 and spend £20 real money.

If the referee was invited by email, clicks the link and registers with tombola, then your details will automatically be registered as their playmate. If they do not use the email link then any other method of registration requires them to correctly enter a free £5 code or referrer’s user name in order for the referrer to qualify for any playmates bonus, this must be done within 7 days of activating the account. After this time, a playmate cannot be added.

Definitions

  • The term playmate refers to the person who invited you to tombola they get the initial £20 bonus and on going rewards as a thank you for referring people to the site

Rules

  • Only one playmate can be named as this is the person that referred you to tombola and if you win, they will win a playmates bonus.
  • Referee must deposit £20 and spend £20 real money before ANY Playmates bonuses are paid out to the referrer (initial £20 or on-going playmates rewards).
  • If a player names a playmate using the referrer’s username rather than the free £5 code, the referrer will receive the £20 bonus and on going rewards once the referee deposits and spends £20 but the new player will NOT receive the free £5 bonus.
  • If you are an existing player, you can name your playmate within 7 days of registering your account, after this time you will not be able to add a playmate.
  • You will only be awarded the £20 playmates referral bonus and on going rewards if the person who made you their playmate was a new player, deposited and spent £20 (not bonus money) and you were named as their playmate within 7 days of registering.
  • You cannot change your playmate, even if they have stopped playing on tombola, so choose carefully. If you have registered within 7 days and noticed that your playmate is incorrect; If this is an obvious typing error e.g. spelling error, extra digit added, then you can amend it by contacting the Customer Services team.
  • Players who abuse the use of chat as a way of encouraging or harassing other players to add them as a playmate can have their chat facility removed.
  • We reserve the right to disable your account at any time, if this does occur your playmate bonuses will be suspended until which point your account becomes active again.

Rewards

on going rewards are earned from each eligible player that named you as a playmate.

bingo:

  • Every time they win £20 or more on any prize, you win a £2 playmates bonus
  • If they win a £50+ jackpot you win a £10 playmates bonus
  • If they win a £100+ jackpot you win a £20 playmates bonus
  • If they win a £500+ jackpot you win a £50 playmates bonus

Playmate bonuses are awarded when over £20 is won per ticket purchased on tombola bingo

arcade:

  • Every time they win £100 or more, you win a £2 playmates bonus

£20 bonus and on going rewards are only awarded if £5 code or referrer’s username is entered within 7 days of the new player registering an account.

Playmates bonuses

  • The playmates page shows who invited you to the site if applicable and also the username of those that redeemed your free £5s and those who have gone on to deposit and spend £20 real to earn you rewards.
  • An email alert is sent when a playmates bonus is awarded showing who earned the bonus and the amount. You can choose to receive these as a weekly summary or whenever a prize is won. To opt out of receiving playmates alerts, go to My Account – Contact Preferences and changing your email preferences to none.
  • If you have been awarded a playmates bonus when you are in a game then you will see the letters P and M flash next to your balance. Click on this to see who won to give you your playmates bonus.
  • You can be named the playmate for an unlimited number of people and if any of them win, you will win a playmates bonus.
  • As with all bonus money, playmates bonus money cannot be withdrawn and cannot be used to play Hamster Race or tombola roulette (note, if you withdraw all your funds, then you'll lose your bonus money). Winnings can be withdrawn immediately.
  • No bonus money will be awarded as a result of prizes won on any free game.

Playmates free £5 gift cards

  • Five free £5 codes are accessible once a tombola player has deposited £20 and spent £20 real money
  • Non-depositing players will not receive the codes but can refer people using their username to receive the £20 bonus and on going rewards. Referees WILL NOT receive a free £5 in this case
  • Players must use their £5 free code within 7 days of registering an account; a playmate cannot be named after 7 days.
  • Only five free £5 cards are available to share at one time. If a code is used then the card will not be available to share as that code has been redeemed. Once the redeemer deposits £20 and spends £20 real money, the referrer will receive a new code to send to others as a reward.
  • If all free £5 codes are redeemed, you can invite more people asking them to put your username in the box instead of the code. You will still receive the £20 bonus and on going reward of they deposit £20 and spend £20 real money but they will NOT receive the free £5.
  • Codes can only be used once.
  • New players do not have to enter debit/credit card details or make a deposit to claim a £5 FREE, simply enter a relevant code when asked
  • Any player attempting to enter a code incorrectly more than three times in one day will be blocked from re-attempting until the next day.
  • If you registered using a promotional free £5 leaflet, you will not be eligible to redeem the £5 playmates bonus

How do new players claim a free £5

  • Register at www.tombola.co.uk/freefiver (no deposit required).
  • Enter your unique code when asked
  • £5 FREE bonus will be credited to your tombola account
  • tombola can choose to cease or change or withdraw this offer at any time.

£5 FREE welcome bonus

£5 FREE terms and conditions

This sign up offer is available to new players. One £5 FREE per person
New players do not have to enter debit/credit card details or make a deposit to claim a £5 FREE
All codes are unique and any player entering a code incorrectly more than three times in a day will be blocked from re-attempting for a further 24 hours
The £5 FREE is bonus money and cannot be withdrawn or used to play Hamster Race or tombola roulette. Standard bonus money terms and conditions apply (note, if you withdraw all your funds, then you'll lose your bonus money). Winnings can be withdrawn immediately.
FREE £5 FREE vouchers can be found in a number of weekly and monthly magazines. tombola cannot be held responsible for magazines purchased that do not contain a voucher

How to claim:

New players

Register at tombola www.tombola.co.uk/freefiver/ 
Enter your unique code when asked
A £5 FREE will be credited to your tombola account
Play tombola games for free

Registered players

Existing registered or depositing players can redeem this offer as long as they have not previously claimed a code from a £5 Free or Everyone's a Winner promotion.
If you have an account with tombola, log in
Enter your unique code in the 'my account' section
A £5 FREE will be credited to your tombola account
Play tombola games for free

If you cannot see the section to enter your £5 FREE code then you have previously claimed a code and therefore cannot redeem this time.
tombola can choose to cease or change or withdraw this offer at anytime.

Promotional Prizes and Games

Promotional games are open to all registered tombola players and are subject to the general terms and conditions which govern tombola.co.uk and tombolaarcade.co.uk. tombola reserves the right to change or cancel a promotion at any time.

In the event that, as part of a promotional campaign or competition, we credit an amount to an account registered in your name, we reserve the right to reclaim any such unused amounts in the event that you fail to access or use that account during any period of six months. Irrespective of where players live in the world, tombola endeavours to deliver all promotional prizes and prizes that have been won to the prize winner's registered address destination or requested address. tombola reserves the right to offer an alternative prize of similar value (including a financial consideration) if it is either impractical or illegal to deliver the relevant prize to the player's relevant country.

Promotional Games and Guaranteed Prizes

In the event that a guaranteed promotional prize is shared each player will win a proportionate share of the guaranteed prize relating to their stake. Any player that completes their game in the required number of calls will receive the full jackpot amount. Jackpots are never shared.

In the unlikely event that a promotional game should malfunction or not run as intended, due to issues on tombola’s part, every endeavour will be made to rectify the situation.

No responsibility will be accepted for any technical difficulties that the player may have which inhibits them from participating.

Location Specific Promotional Prizes

tombola will specify if 'travel costs' are included in a location-specific promotional prize. If not specified as included, a winner must pay his or her own costs to the destination. tombola reserves the right to offer an alternative prize of similar value (including a financial consideration) if it is impractical for the player to travel to a location-based prize. In such cases, tombola will attempt to offer a similar type of prize at a location nearer to the player but tombola reserves the right alternatively to offer a financial consideration prize. In the event that a guaranteed promotional prize is shared each player will win a proportionate share of the guaranteed prize relating to their stake. Any player that completes their game in the required number of calls will receive the full jackpot amount. Jackpots are never shared

In-chat prizes

All promotional prizes and prizes that are won via an in-chat competition will be sent to the prize winner's registered address. The prize may be altered or varied at tombola’s sole discretion and substituted with a prize which, in tombola’s sole opinion, is a suitable alternative. There is no cash alternative and the Prize is not negotiable, transferable or returnable. One entry per household per chat competition. No entrant may win more than one prize and only one prize will be awarded per household.

Facebook Competitions

The following Terms and Conditions apply to Facebook comment competitions. By entering into the competitions entrants agree to be bound by the following Terms & Conditions:

  1. No purchase is necessary.
  2. The Prize Draw is open to UK residents aged eighteen (18) and over. However, the Prize Draw is specifically closed to employees of tombola Limited.
  3. This promotion is open to entrants who comment on the Facebook post on the relevant day. The winner will be chosen at random, unless otherwise stated, from the comments on the date specified in the post. The winner will win the prize mentioned in the post on the relevant day.
  4. Entries can only be made via the tombola Facebook page. 
  5. Only one entry per person, unless otherwise stated. Multiple entries, entries after the closing date, incomplete, offensive and obscene entries will not be accepted and may be deleted.
  6. Winners will be drawn the day after each Facebook post has been posted online, unless otherwise stated.
  7. The Winner’s names will be made available the day after the competition has ended. 
  8. Winners must claim their prize within 30 days of being announced as the winner. 
  9. It is the winners responsibility to check whether they are a winner of a competition. 
  10. By entering the promotion, you permit tombola to notify you on Facebook or via the email address you have registered in your tombola account.
  11. The Prize may be altered or varied at tombola’s sole discretion and substituted with a prize which, in tombola’s sole opinion, is a suitable alternative.
  12. There is no cash alternative and the Prize is not negotiable, transferable or returnable.
  13. The Winner agrees not to sell, offer to sell or use the Prize for any commercial or promotional purposes (including placing the Prize on an internet auction site).
  14. The Winner agrees to take part in post-Prize Draw publicity at the request of tombola. By entering into the Prize Draw, entrants agree to tombola’s unrestricted use of any post-Prize Draw publicity for tombola’s own purposes in all activities, including without limitation marketing and promotional activities worldwide including use on tombola’s websites and social networking platforms.
  15. To the maximum extent permitted by law, tombola and its related entities shall not be liable for any claims or actions of any kind whatsoever for damages or losses to persons or property which may be sustained in connection with receipt, ownership and/or use of the Prize.
  16. Entrants must only enter facebook competitions using a tombola account in their name. Prizes will not be awarded where the facebook name and the name on the tombola account do not match.
  17. Accounts which are disabled or self-excluded are not eligible to enter into these giveaways. Accounts which also become disabled or self excluded before the prize has been sent out are not eligible to receive a prize.
  18. There will be only one prize awarded per household, per competition. 
  19. tombola and you acknowledge that the promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook.
  20. The promoter reserves the right to cancel, amend, terminate or temporarily suspend the competitions in the event of any circumstances outside the promoter’s reasonable control.
  21. Your statutory rights are not affected.
  22. All Entry instructions form part of these Terms and Conditions.

facebook £1 free bonus

  • This sign up offer is available to new and existing players.
  • One £1 FREE bonus per person
  • If you have claimed the free £1 bonus for liking the facebook page in the past you will not be eligible to claim again.
  • New players do not have to enter debit/credit card details or make a deposit to claim the £1 FREE bonus.
  • The £1 FREE is bonus money and cannot be withdrawn or used to play Hamster Race or tombola roulette. Standard bonus money terms and conditions apply (note, if you withdraw all your funds, then you'll lose your bonus money).
  • The promotion will start from Tuesday 27th December 2016 and ends at 11:59pm on Tuesday 27th December 2017.

How to claim:

New players

  • Register at tombola www.tombola.co.uk (no deposit required)
  • Go to http://woobox.com/jg3a68
  • Like the tombola Facebook page
  • Enter your tombola login details when promoted
  • A £1 FREE bonus will be credited to your tombola account
  • Play tombola games for free with your £1 bonus

Registered players

Existing registered or depositing players can redeem this offer regardless of any previous offers they have claimed such as £5 Free or Everyone's a Winner promotion.

  • Go to http://woobox.com/jg3a68
  • Like the tombola Facebook page
  • Enter your tombola login details when promoted
  • A £1 FREE bonus will be credited to your tombola account
  • Play tombola games for free with your £1 bonus

tombola can choose to cease or change or withdraw this offer at any time.

Bonus money

Bonus money will be credited to your tombola account and cannot be withdrawn. For any bet placed, funds are deducted from the player’s Cash Balance. If no cash is available, then the wager is deducted from their Bonus Balance. Therefore the Bonus Balance is only played if there is no Cash Balance. You can use bonus money to play our games except Hamster Race or tombola roulette. If you have not deposited funds into your tombola account you will be unable to play our free game with bonus money. If your account is suspended you will not receive bonus funds. Bonus money can be won from the following:

Chat game prizes

Chat Moderators (CMs) will run quizzes throughout the day. Be the first person to answer a question and the CM will reward you with £1.00. The decision of the CM is final. You can win up to £2 per day with chat games, when you reach this level an asterisk (*) will appear by your username in the chat window. Each 24-hour period will begin at 4 am and the asterisk will then disappear.

Free game

£5 bonus can be won on our free game, however this cannot be withdrawn. If you have only played with bonus funds on tombola, you won’t be able to play our free game.

Playmates

In order to qualify for the £20 playmates referral bonus, the person you have referred must spend £20 (not bonus money) on tombola before the £20 bonus is awarded. When a player who you refer registers and deposits on the site and you are named as their playmate, you will automatically qualify for a playmate bonus. So when they win, you win too.

  • Every time they win £20 or more you win a £2 playmates bonus
  • If they win a £50+ jackpot you win a £10 playmates bonus
  • If they win a £100+ jackpot you win a £20 playmates bonus
  • If they win a £500+ jackpot you win a £50 playmates bonus

See here for further playmate terms and conditions.

Player Panel Terms of Use

Player Panel - Terms of Use

This page (together with the documents referred to on it) provides you with the terms of use on which you may make use of the “player panel”. Please read these terms of use carefully before applying to be part of the “player panel”.

By applying to be part of the “player panel”, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from applying to the “player panel”.

We may modify or update these terms of use from time to time.

Intellectual Property Rights

tombola is the owner and the licensee of all intellectual property rights submitted via the “player panel”. All such rights are reserved.

You must not download, share or pass any information shared via the “player panel” community outside of the “player panel” community. This includes any text, illustrations, photographs, video or audio content.

If you print off, copy or download any part of the “player panel” content, you are in breach of these terms of use, your right to be part of the “player panel” will cease immediately and you must, at our request, return or destroy any copies of the materials you have made.

By submitting your comments, photos, and videos, you agree that tombola is able to use these as tombola sees fit/deems suitable such as within the “player panel” newsletters and on the tombola site, though we will not disclose any of your personal contact details in doing so. In submitting any content, you waive your personal rights to any intellectual property in relation to it.

Reliance on Information Posted

Commentary and other materials shared via the “player panel” are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any member of the “player panel”, or by anyone who may be informed of any of its contents.

Our Site Changes Regularly

We aim to update the “player panel” regularly, and we may change the content at any time. If the need arises, we may suspend the “player panel”, or close it indefinitely.

Our Liability

The Internet is by its nature an unreliable medium. Consequently you accept that the “player panel” is offered on an ‘as is basis’ and an ‘as available basis’. Whilst we take all reasonable steps to ensure that the process and tools used are properly functioning at all times, we do not warrant that this “player panel” will be un-interrupted, timely or error free.

The material shared via the “player panel” is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms, which might otherwise be implied by statute, common law or the law of equity.
  • Any breach of the acceptable use policy by you
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the “player panel” or in connection with the use, inability to use, or results of the use of the “player panel”, any website linked to it and any materials posted on it, including, without limitation any liability for:
  1. loss of income or revenue;
  2. loss of business;
  3. loss of profits or contracts;
  4. loss of anticipated savings;
  5. loss of data;
  6. loss of goodwill;
  7. wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability, which cannot be excluded or limited under applicable law.

Information about you and your visits to our sites

We process information about you in accordance with our privacy policy. By using the “player panel”, you consent to such processing and you warrant that all data provided by you is accurate.

No-one aged under 18 or not resident in the UK or Isle of Man is permitted to join the “player panel”. If you are found to be under 18 years of, age or not resident in the UK or Isle of Man your membership will be terminated with immediate effect.

If members choose to interact using their real name or via other identifiable information they do so at their own risk. Tombola does not take responsibility for anything that might happen as result of using personally identifiable information.

Idea submission

  • Emails will be sent to the email address provided when registering as a member of the “player panel”.
  • The brief for ideas and the closing date for submission of ideas into the Competition will be communicated to Members in the invitation email.
  • You may only submit one idea per brief.
  • You agree and warrant that your idea is your own original work and does not infringe the rights of anyone else. If your idea is not your own work, (for example if you’ve had assistance from someone else or used someone else’s idea) you confirm that at the time of submitting the entry you have permission to use the other party’s work in this way and to submit it as an entry into this competition. You agree to indemnify tombola against any claim that tombola has infringed the rights of a third party in using your entry in accordance with these terms of use.
  • All entries become the property of tombola once submitted.
  • tombola may use any of the ideas submitted to promote tombola, including, but not limited to, using the winning idea on social media sites, printed materials or on tombola website. By submitting your idea you consent to such use.

Competition

From time to time, tombola may offer to award a prize to the entrant that submits the best idea in response to a particular brief (a “Competition”). You will be notified in the email mentioned in paragraph 1 if a Competition is to take place. These terms of use will apply to any Competition (unless stated otherwise in the email).

  • There will be one winning idea per Competition. The winning idea will be the most unique and creative idea submitted in response to the brief before the closing date for submission.
  • The Competition will be judged by a panel of judges. The judges’ decision will be final and no correspondence will be entered into. The judges on the panel will not be allowed to participate in the Competition themselves.
  • The prize for the Competition, subject to availability and these terms of use will be at the discretion of tombola.
  • The value of the Prize will be set out in the email mentioned in paragraph 1.
  • The Prize will be emailed or sent to the winner’s email address or home address (as provided on the panelists tombola account).
  • tombola reserves the right to vary the amount of the Prize which can be won. No cash alternative will be offered for any Prize.
  • Winners of the Competition may be invited to submit ideas for more than one brief but will only be able to win one Prize.
  • Winners will be chosen within 14 days of the closing date for submission of ideas and will be contacted by email within 28 days of being selected as the winner of the Competition.
  • Winner’s names will not be announced to the public.
  • tombola reserves the right to award a Prize to someone else if a winner cannot be contacted within 56 days of the winner being chosen, or is subsequently found not to have been entitled to win the Prize.
  • Ideas that do not comply with these terms of use will not be valid.
  • tombola accepts no liability or responsibility of any nature (to the extent permitted by law) in relation to the taking of any Prize or the availability of any Prize, or for Prizes lost, delayed or damaged.
  • tombola reserves the right to cancel or vary these terms of use and/or any Competition at any time by giving notice on via email.
  • The Competition is not a game forming part tombola.
  • All personal data provided to tombola will be processed in accordance with the tombola Terms of Use and Privacy Policy, and the Data Protection Act 1998. Personal data will be held and used by tombola for the purposes set out in these Terms and Conditions.

These terms of use do not prohibit tombola from offering the “player panel” members with opportunities to enter any additional prize draws that tombola may run from time to time. Any such competitions will also be subject to their own terms and conditions/terms of use, where applicable.

These terms of use are governed by English law and the exclusive jurisdiction of the English courts.

If you have any questions about these terms of use, please contact playerpanelqueries@tombola.com

Links from our Sites

Where content contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those site or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Emails from our Sites

If you are accepted to the “player panel”, as a registered member of the “player panel” you agree to receive regular emails from the “player panel” (playerpanel@tombola.com). Emails received from the “player panel” are not in any way linked to emails sent from the tombola websites and are not subject to any ‘opt in’ procedures in respect of the tombola websites.

Jurisdiction and Applicable law

These terms and your use of this “player panel” shall be governed by and construed in accordance with the Law of the UK and the Isle of Man.

By applying to be part of the “player panel” and accepting these terms of use, you accept that any dispute under these terms of use arising out of applying to be part of the “player panel” shall be subject to the exclusive jurisdiction of the UK’s and Isle of Man’s courts and by application you hereby submit to the jurisdiction of such courts for such purposes and waive any and all objections to jurisdiction or venue in such courts.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you.

Your Questions

If you have any questions about the content which appears on the “player panel”, please contact the Player Panel Manager at playerpanelqueries@tombola.com. If your query is about tombola or any of its games or services please contact us via customer service.

stars

  1. Stars is a daily free game for players who have registered a mobile number and have opted-in to receive free text messages from tombola.
  2. If your account is self-excluded, cooling-off, disabled or closed, you will not be able to play Stars or play previous week’s games whilst your account is not active.
  3. The game is played over seven days from Monday to Sunday 0:00 to 23:59 each day from Monday 6th March 2017.
  4. Stars is available to play on tombola.co.uk desktop, mobile site and app, and tombolaarcade.co.uk desktop and app.
  5. Each Monday you will receive a unique four-digit code via text, which will be used to access that week’s game.
  6. You can select a time to receive your weekly text: midnight, 9am or midday.
  7. If you opt-in to receive text messages after the game has launched on Monday 6th March, you will receive your first code straight away and can play immediately. All future texts will be sent on a Monday at your selected time.
  8. You cannot redeem play from any days you have missed in that calendar week. If a new week has begun you will not be able to continue the previous week’s game.
  9. Each day, six numbers will be called from a universe of 50 numbers. You must search your ticket to see if this matches a numbered star featured within the scene. To collect a star, you will need to click/tap on the star, and your counter panel will increase accordingly.
  10. The £30,000 weekly cash prize is shared across tombola and tombola arcade. This is the final prize amount and can be won on either site.
  11. Players who Match 25 out of 25 stars on either their tombola or tombola arcade Stars ticket will win a share of £30,000 cash.
  12. Each week the £30,000 prize is divided by the total amount of winners, i.e. if there were one winner that week, they would receive £30,000; two winners would receive £15,000 each and so on.
  13. You have two chances to win each week via your Stars tickets on tombola and tombola arcade.
  14. If you win via your tombola Stars ticket, you can still potentially win via your tombola arcade Stars ticket that week too.
  15. The more days you play; the greater chance you have to win.
  16. In the event there are no winners, the prize will rollover to the next week and £60,000 cash will then be available to win.
  17. A player can win at any point on Sunday, but will not know their final prize value until the week’s game is complete at 23:59.
  18. Winners will receive an SMS at 00:00 on the Monday, which confirms their prize value. Players will need to contact Customer Services (CS) to validate their claim and account status.
  19. All winners will be subject to additional verification checks by tombola. We reserve the right to void any winnings such as where an account has been created by manipulating data in order to pass our verification checks. Please refer to the full Terms & Conditions, which can be found here.
  20. To comply with regulations, we are required to confirm proof of identity where a customer withdraws an accumulative amount of £2,000 or more. Upon reaching an accumulative amount of £2,000 or more you will be automatically be sent an email. In order to process your payment we are required under our gaming licence to request one form of identification, this can be any of the following:
    • Passport
    • Driving Licence
    • Header of a bank/credit card statement
    • Header of a utility bill (gas, electricity, water, landline phone, council tax)
    • Letter from Inland Revenue/DSS/DWP

    NB. documents must be dated within the last 4 months unless you are providing an annual statement.
  21. Once all the additional verification checks are completed, we will pay all prizes manually within 24 hours (Monday - Friday).
  22. If we are unable to verify your identity to our satisfaction within 4 weeks of the date of the win, the prize money will be equally shared amongst verified winners for that particular week.
  23. To withdraw monies from your tombola account, click on the ‘withdraw’ option located in ‘my account’ and complete the requested details.
  24. Please note in all cases listed below, winnings will be remitted by cheque only.
    • If you do not have an active payment method on your account
    • If your active payment method is Maestro/MasterCard Credit
    • If your withdrawal request is over £2,000
  25. Standard withdrawal terms apply. Please refer to the full Terms & Conditions, which can be found here.
  26. Mobile numbers will NOT be used by any third parties.
  27. If you leave a game without selecting all of your day’s stars, you will be held in that state until you return that day.  Whilst playing, it is possible your internet connection to disrupt play of the game. To collect that day’s stars, reconnect and continue the game. Don’t worry if that is not technically possible, as any matching stars will automatically be awarded once you return to the game.
  28. In the event of a crash after the game has started, and not being able to successfully complete that day's game, the game will be played on your behalf and any matching stars awarded. Please contact Customer Services via Live Chat, 0800 29 888 73 or support@tombola.co.uk if you have any further queries.
  29. In the event your network provider blocks the SMS from tombola, we may not be able to deliver your message. It is your responsibility to resolve any communication issues with your network provider.
  30. Limited additional messages may be sent by tombola in the event of a new game or promotion.
  31. You can opt out of receiving SMS and therefore playing the game at any time via the opt out link at the bottom of emails, texting END to 81066 or via ‘my account’ contact preferences section.
  32. Full Terms & Conditions for both sites, can be found here.

Grand National

The Grand National Sweepstake is free to enter for all depositing tombola players

If your horse does not run or does not finish you will not be allocated a new horse

All prizes are bonus money - £3 for 1st place, £2 for 2nd place, £1 for 3rd

40 horses will be entered into the Grand National race; these 40 horses will be randomly allocated to players who enter the promotion. The sweepstake winners will be displayed on the tombola site once the race has finished on Saturday evening

You can use the bonus money to play on any tombola game except Hamster Race and tombola Roulette bonus money cannot be withdrawn

The bonus money will be allocated into winners’ accounts by 12pm Monday 10th April