We guarantee that access to your personal account information is restricted to you by your unique user name and password. All details are stored under the strictest supervision. We want to ensure complete trust from our players and to make playing tombola an enjoyable experience.
We have implemented suitable security policies and rules and fully understand the importance of information security and the need to store it securely. We store all personal information within a secure network meaning data, passed back and forth between your computer and our systems is secured using public key cryptography. Your computer exchanges key information with our servers to create a private conversation that only your computer and our servers can understand. Our links with our payment gateway (a leading UK e-commerce payment company) uses the same technology to transmit any payment information securely. They in turn have secure encrypted links between themselves and all of the major banks to allow the payment to be processed. tombola employees do NOT have access to your full credit/debit card details.
The personal information that we collect may include information such as contact information, name, address, age, gender, telephone number, email address, billing information, transaction history, web site usage and feedback about our services and site. We hold this information on servers in Gibraltar. You will be asked to provide this information when you register with the site or services.
We use the personal information that we collect from you to deliver the service, provide customer support and to undertake necessary security and identity verification checks to process any online transaction as well as meeting certain requirements of the business such as publishing the information on the site of winners and also for marketing purposes. We may from time to time request information from you via surveys etc, these are on a voluntary basis and may also request other information from you such as demographic information. We may also provide you with services relating to the site, process any requests relating to Customer Services, market our services or products, or provide you with updates to our products and site.
We may disclose your personal information if required to do so by law, or if we believe that such action is in good faith such as to comply with any legal action served on us, the site, or the services, protect our rights or property and to act to protect the personal safety of users of the service. If you have been found to have defrauded or cheated the company or any service including game manipulation or payment fraud, including stolen credit cards, or fraudulent activity (including chargeback or other reversal of a payment) or money laundering we reserve the right to share this information including your identity with other online gaming sites, banks, credit companies and agencies.
The services on tombola are not intended for or directed to persons under the age of 18. Any person who provides their information to us through our site represents that they are over 18. We reserve the right to access and verify any information submitted to us by you. If we become aware that a minor has attempted to or has submitted personal information via the site, we will not take steps to remove such information from our records.
Cookies are small text files that are stored on your computer’s hard drive for record keeping purposes. Cookies can help us recognise you each time you visit the site. You are not obliged to accept cookies from us or any other website. You can modify your browser by going into preferences or help on how to stop accepting cookies.
tombola (International) plc is registered in Gibraltar. We comply with the Gibraltar Data Protection Act 2004 we also comply with the UK Data Protection Act 1998 registration number: ZA205053. For a copy of our registrations under the Acts, please contact us via email at firstname.lastname@example.org. Further information can also be found here: Gibraltar / UK
You can choose to opt out of receiving email from tombola at any time. To opt out of all email marketing messages from tombola login to your tombola account and go to the ‘contact prefs’ tab and untick the newsletter box and click save. After 48 hours you will no longer receive any marketing via email.