These Standard Promotional Terms apply to all tombola promotions and competitions. Except as expressly provided, in the event of any discrepancy or conflict between these Standard Promotional Terms and any specific promotional terms, then the specific promotional terms shall prevail.
Eligibility
1. You must be aged 18 years or more to participate in promotions and/or take part in competitions. It is an offence for anyone under the age of 18 to open an account or to gamble. Underage entries will be void.
2. All promotions are limited to one entry per customer.
3. All promotions are available at the discretion of tombola and tombola can restrict the availability of a promotion to any person. Any such restriction will not impact players who have already started wagering under a promotion.
4. If you have been sent an email excluding you from promotions you will not qualify any promotions. Please note that any such exclusion will not affect any bonus or other promotional offer you have already placed a qualifying stake towards. You will still receive the benefits of any promotion you have started qualifying for or already qualified for prior to this decision.
Fraud and Multiple Entries
5. Fraudulent or multiple entries will not be accepted, neither will entries made in breach of these Standard Promotional Terms or the specific promotional terms.
6. tombola can exclude any entrant from competitions and/or promotions and from use of the tombola website if tombola believes that an entrant has tried to enter by using more than one username or is otherwise engaging in any fraudulent or illegal activity (including participation that would be in breach of the law in your local jurisdiction), whether or not that entrant would or might have won any prize but for such activity. Where fraudulent entries or multiple entries/accounts have been used, tombola can cancel these accounts and withhold payment of the prize/bonus or any other promotional benefits.
Bonus Funds
7. Bonus funds are awarded to enhance your enjoyment of our games however we reserve the right to govern how bonuses are used before a player is allowed to cash them in.
8. Real funds will always be staked before Bonus funds. Bonus funds cannot be withdrawn, where you withdraw funds that includes a bonus, you will forfeit your bonus funds.
9. Bonus funds cannot be used on tombola Roulette, Blackjack or Hamster Races
10. Bonus funds used for purchasing bingo tickets does not contribute to the Game prize pool on any Game that allows bonus funds to be used. Players using bonus funds can still qualify to win prizes shown on the board, including jackpots. If you are the only Player playing a game and using bonus funds, there may be no Game prize available to win. However, you could still win the jackpot under the usual rules of each Game.
11. Any Free play issued is valid for a period of 7 days from the date of issue unless otherwise stated in the specific promotion. Any remaining/unused Free Plays at the end of the stated period will be removed from the players account.
12. Free Plays will always be used before Real funds.
Irregular play
13. If tombola becomes aware of a customer who, in the course of participating in a promotion or offer, has become able to guarantee wins and/or profits with no or only minimal risk, and/or benefits from a promotion or offer by participating through more than one tombola account, and/or displays irregular or unusual playing or betting patterns which tombola deems to be abusive, tombola may elect to do any one or more of the following: (i) close the customer’s account(s); (ii) invalidate the transactions or game play which was in contravention of this term; and/or (iii) withhold the customer’s winnings from such transactions or game play.
14. tombola can withhold any withdrawals and/or confiscate all winnings for irregular play.
Prizes
15. Prizes are not transferable or exchangeable other than at the sole discretion of tombola.
16. Unless otherwise specified in writing, if you are required to travel as part of the promotion or as a competition prize winner, you are responsible for making all your own arrangements (including insurance).
17. For prizes which are time sensitive or have a natural expiry date (for example, tickets to a particular match or event), then we will attempt to contact all winning customers via their registered contact details on tombola (and, if the competition took place on social media, via the winner’s social media account) within 48 hours of the end of the competition. If we cannot reach you within 48 hours, or if you do not claim your prize within 48 hours of being notified, we reserve the right to select a new winner. For prizes which are not time sensitive, no such time limit shall apply.
18. tombola reserve the right to credit prizes as cash.
Publication
19. tombola may publish, or make available on request, details of any prize winners including first name, location and county along with winnings and prizes received. If you are a winner, we may pass your personal details on to third parties to deliver/supply/arrange the prize. By entering a promotion you agree that tombola may use your information to contact you about the promotion. Please contact us if you wish to object or reduce the amount of your information we publish or make available for the purposes of the promotion. This is distinct from publicity which is dealt with in clause 20 below.
20. If you win a competition or a promotion, tombola may ask you if you wish to take part in publicity. If you agree to take part, tombola can make reasonable use of your name and image on the websites and in promotional materials.
Variation
21. tombola can amend any specific promotional terms, competition rules or these Standard Promotional Terms at any time. Any such change will not adversely impact players who have already started wagering under a promotion.
22. tombola can withdraw or vary the terms of competitions and promotions to comply with the decision of any relevant judicial or regulatory body and shall not be held liable to any entrant for so doing.
General
23. By entering the promotion or competition, you accept and agree to be bound by these Standard Promotional Terms and any specific terms and conditions relating to the relevant promotion.
24. Any disputes relating to promotions or competitions will be resolved in accordance with the tombola Complaints Procedure, see here.
25. tombola accepts no responsibility whatsoever for system or connection problems that might affect any end user during any of these promotions.
26. The promoter in respect of any promotion will be the relevant licensed entity. For details of our regulatory information, please see here.
Social media competitions
The following Terms and Conditions apply to competitions hosted on Facebook, Instagram or Twitter where entrants must comment on a post to participate. By entering into a social media competition, entrants agree to be bound by the following Terms & Conditions: