welcome bonus
what is the welcome bonus?
The welcome bonus is 100% match on your first deposit up to a maximum of £50. We will also give you 1 free play worth 10p for each pound deposited when making your first deposit up to a maximum of free plays.
the value of a free play is of 10 pence.
what are the wagering requirements?
At tombola we don't have wagering requirements.
Any winnings won from using your bonus funds are converted to real funds and these become withdrawable. Please note if you make a withdrawal you do forfeit any remaining bonus funds.
where can I use my free plays?
You are able to use your free plays on all arcade games. Your free plays will be available to use when opening any arcade game.
how do I use my bonus funds?
Your free plays are always used before funds, once these are used your real funds would be used. Any bonus funds you have would be used once your real funds balance is £0.
how long do I have to use my bonus and free plays?
Your free plays will expire after 7 days if unused.
While your bonus funds will remain on your account unless you use these or forfeit these via making a withdrawal.
deposit
how do I deposit funds?
Login with your username and password and select 'My Account' and click on 'Add funds' and enter the amount you wish to deposit. The money will be transferred from your debit you set up during registration.
what payment methods can I choose?
You can deposit using Apple Pay or by using your debit card. We accept the following: Visa debit, MasterCard debit and Visa Electron. You can register a maximum of 4 payment methods on your account. Please note we do not accept American Express.
I was unable to deposit
The reason for this is usually something very simple, like a change of address or information entered incorrectly. It simply means our records need updating. Contact our Customer Services team and we will get you playing in less than 5 minutes!
If it’s your first deposit with tombola don’t worry a member of our friendly Customer Services team will give you a call to help resolve any issues.
how much can I deposit?
The minimum deposit amount for your first deposit using debit cards is £10. For your second deposit, the minimum amount can be as low as £5.00 when using Debit cards or Apple Pay.
The maximum amount you can deposit into your account at any one time is £300.00. Deposits will not be allowed if your account balance reaches £250.00 or more.
Additionally, your net deposit amount cannot exceed £300 per week.
how can I be sure that my payment details are secure?
Your security is guaranteed. We have secure-server software that encrypts all of your personal details including your card number. The information you submit to us is transmitted securely through your browser and our server. To ensure both servers are communicating effectively we have an SSL certificate from GeoTrust the online security leader (a VeriSign company).
All payments take place in the trusted secure environment, which is indicated to you with the padlock icon in your browser.
do I receive any bonus money when making my first deposit?
es, you'll receive a 100% welcome bonus on your first deposit up to a maximum of £50! Deposit £10-£50 and you'll get £10-£50 Bonus. You'll then have £20-£100 to play with on tombola.
For more information head to our Terms and Conditions.
what are net deposits?
Your net deposit amount is the difference between your total deposits and your total withdrawals each week.
Example: You have deposited £100 this week and have withdrawn £20. Your current net deposit amount would be £80.
We have a maximum net deposit limit of £300 per week.
If you have deposited £300 but not withdrawn, you will be unable to make further deposits to your account that week.
For more information on net deposit limits and how they work with your personal limits, please contact us.
bingo FAQs
How to play bingo?
First of all, buy your bingo tickets, some games you can only buy one, others offer multiple ticket purchases. The aim of the game is to cross off all of your numbers before any of the other players. A caller will announce each number. If you have it on your ticket, then you can mark it off. Each bingo game has different rules and prizes but most will have a prize for marking off one line, two lines and then all of the numbers, which is known as a Full House. A Jackpot is up for grabs if you get a Full House within a certain number of calls. All our bingo games at tombola have handy ‘how to play’ sections so you can read how the game works before you get started. We also have a handy how to play bingo guide that is a great place to start.
How does online bingo work?
Playing online bingo works in the same way as playing in a bingo club, except that you have virtual tickets and you can set up the game so that your tickets are marked automatically! Don’t worry, even if you are marking yourself and miss a number, we’ll still let you know if you’re a winner.
What bingo games does tombola have?
We’re really proud of our selection of unique bingo games at tombola – all of our games are designed and developed in house, so you won’t find our games anywhere else. Fancy a traditional 90-ball bingo game? We’ve got you covered with bingo90. If you want to give something a bit more unusual a try what about our explosive bingo game Blocks with two chances to win in every game? Or play with tickets from just 1p in Paper.
What bingo promotions does tombola have?
There’s always something exciting happening at tombola. In fact, we’re such a busy bunch we made a bingo promotions page which we keep updated with all the offers we have running this month. Pop over to see what’s on offer this month.
What are Chat Moderators?
Bingo Chat Moderators are the friendly folk you’ll find in our Chat Rooms at tombola. They are around to help you play the games, have a good old natter and point you in the right direction if you need any help. They’re also well known for hosting quizzes and other room events, such as film nights and karaoke sing a longs.
What is the free bingo bonus?
You can enjoy a £20 bingo bonus just for referring a friend to tombola. By sending them one of your Playmates codes, they can try out our games with £5 bonus money. If they go on to deposit and spend £20 real money, you will receive £20 bonus plus ongoing rewards whenever they win. T&Cs apply.
safeplay
what is tombola safeplay?
tombola believes that gambling should be an enjoyable pastime for adults. However, we are aware that, for a small proportion of people, it can become harmful. tombola (international) plc is working closely with Gamcare to ensure that we operate in a socially responsible manner. If you would like any help or advice, speak to a member of our Safeplay team or contact Gamcare using the link below.
tombola operate a number of features to help support Safeplay. These are:
- Set your own deposit limits and lock them in place for set periods
- Set a maximum stake amount per game, and lock it in place for set periods
- Cool off – choose to stop playing for up to 5 months
- Self-exclude from playing from 6 months to permanently
- Game Freeze - you can opt to freeze any games you don't wish to be able to play
For all of the above - see 'My Account' and 'Safeplay', or contact our Customer Services Team on 0800 29 888 73, who will be happy to help...
What are Spend Limits?
Spend Limits are designed to give you even more control over your spending each day, week or month.
Once you set your Spend Limit, we calculate your net spend using your total deposits and withdrawals (total deposits - total withdrawals = net spend)
Example: You set a £50 per week Spend Limit. After you deposit £20 and later withdraw £10 winnings, you have a net spend of £10.
Limits can be locked in place for up to 12 months to ensure you stay within your budget. You can set a maximum Spend Limit of £300 per day/week and £1500 per calendar month. If you have deposited your total limit but not withdrawn, you will be unable to make further deposits to your account until your limit resets the following day, week or month.
what are net deposits?
Your net deposit amount is the difference between your total deposits and your total withdrawals each week.
Example: You have deposited £100 this week and have withdrawn £20. Your current net deposit amount would be £80.
We have a maximum net deposit limit of £300 per week.
If you have deposited £300 but not withdrawn, you will be unable to make further deposits to your account that week.
For more information on net deposit limits and how they work with your personal deposit limits, please contact us.
why have we requested Source of Funds information?
Here at tombola we care about our players and we want to ensure that the funding of your game play is not causing any negative impact on your finances. To help us to support you with this, we may occasionally ask for additional information confirming how you fund your tombola account.
Further information on why we need to ask for this information can be found on the UK Gambling Commission’s own website.
what documents do I need to send?
To verify the source of the funds you use to gamble with, we may ask you to provide additional information and documentation that shows you have sufficient funds to support your gambling activity
*This might include information such as your:
- Occupation
- Salary
- Another source of wealth/ income (Inheritance, winnings form another gaming site, Pension, or savings etc...)
- Sale of Property / assets
what information should I send?
Document type: | Dated within: |
Wage slips/P60 | Last three months |
Proof of earnings: Payslip/Director remuneration/Dividends | Last three months |
Bank statement | Last three months, showing incoming wages for minimum 30 days’ worth of transactions |
Pension statement/Savings/wins from another gaming site | Dated within last three months |
Inheritance document(s) + corresponding bank statement/other windfall/compensation | N/A |
Sale of Assets (property, shares, company etc) | Dated within last six months |
Assisted income statement | Dated within last three months |
what do you do with my information?
The information you provide is treated in the strictest confidence and is only requested to allow us to support you in the best way possible. It will be managed in accordance with our privacy policy & not for any other reason unless cited above.
how long is the SOF process?
We will aim to review and contact the player with our response in min 7 days.
SOF/SOW where to send?
This will be sent to the CRT mailbox [email protected]
playmates
Are you stopping Playmates on 1st August?
No, we aren't stopping Playmates but are making some changes from 1st August 2023.
What is changing?
- Playmates ongoing prizes will expire 12 months from the start of the playmate relationship. This applies to new and existing playmates. If you have been receiving prizes from a playmate for over 12 months already, your prizes will cease on 1st August 2023. Any playmates relationships which began less than 12 months ago will continue until the 12-month expiry date. You can view the expiry dates of your playmates on the Refer a Friend page on the website after 1st August.
- Playmates ongoing prizes will now be paid as bonus money rather than real money.
What is Playmates?
Playmates is tombola’s version of a Refer a Friend scheme. There are two parts to it:
- Refer a Friend – Send your friend a free £5 and get £20 bonus when they register and play
- Ongoing prizes – When your friend wins, you’ll win too
How do I refer a friend?
Head to the Playmates page where you’ll find the free £5 gift cards to send to a friend. Click on a gift card to send to your friend via email or save to your computer to upload to Facebook or Twitter.
How do I get the referral bonus?
When your friend registers, deposits and spends £20 real money, you’ll get a £20 bonus.
How many people I can invite to play?
You can invite as many people as you want, there's no limit to the amount of people you can invite. If all free £5 codes are redeemed, you can invite more people asking them to put your username in the box instead of the code.
I referred a friend and they are now playing, but I have not received my £20 bonus?
Before you receive your £20?playmate?bonus, they need to spend £20 (not bonus money) on tombola. Once they've spent £20 (not bonus money) we'll send you an email to confirm the £20 playmate bonus has been credited to your tombola account. If you're not subscribed to tombola emails then you'll not receive an email, you can however change this, so you receive a playmate alert.
They may have entered your username incorrectly whilst registering. Ask for them to check the spelling of your username. If there is an obvious spelling mistake Customer Services will change this for you.
What are ongoing prizes?
Every time your friend wins, you’ll win bonus money!
You must have placed a stake on a tombola game within the six months prior to the award being triggered to receive it.
How long will I get ongoing prizes?
You will get ongoing prizes for 12 months from the first date the Playmate relationship starts between you and your friend. The relationship starts from the first time your friend enters your username or free fiver referral code into the available option.
How much can I win with ongoing prizes?
Ongoing prizes depend on whether the win is on bingo or arcade.
Bingo Prizes | |
They win | You win |
£20+ | £2 bonus money |
£50+ jackpot | £10 bonus money |
£100+ jackpot | £20 bonus money |
£500+ jackpot | £50 bonus money |
Arcade Prizes | |
They win | You win |
£100+ | £2 bonus money |
* Prizes won in Tombola Roulette or Hamster Race are not eligible for ongoing playmates prizes as these are Casino games
I’ve had Playmates for years; will I keep receiving ongoing prizes?
Due to the introduction of the 12-month expiry, if you have been receiving prizes from a playmate for over 12-months your ongoing prizes will cease immediately / on 1st August 2023.
Any playmates relationships which began less than 12 months ago will continue until the 12 months has expired.
My playmate has stopped playing - can I change it?
You can't change your playmate. The playmate is fixed and can only be changed if there is an obvious mistake like a spelling error.
My friend won more than £20 on the free game and I never received a bonus - why?
The free game is not part of playmates. Therefore, no bonus money will be awarded as a result of prizes won on the free game.
What’s the difference between real money and bonus money?
Bonus funds are a way of letting you play bingo and arcade games on us, with a chance to win real money. Bonus money used for purchasing bingo tickets and arcade games does not contribute to the prize pool on any Game that allows bonus money to be used. Players using bonus money can still qualify to win prizes shown on the board including jackpots when playing with bonus money.
fair gambling
is the game fair? How do I know it is not fixed?
tombola continually monitors to ensure games are fair, honest and consistent with the game rules and our terms and conditions. All results on tombola are randomly generated and cannot be predetermined - we use an industry standard Random Number Generator (RNG) to determine the outcome of each game. Whatever the customer has bet on or the amount they have staked has absolutely no influence whatsoever on the number the RNG arrives at.
game testing
All tombola games use the same RNG and have been tested by an independent auditor, approved by the Gambling Commission (GB) and the Gibraltar Gambling Commissioner. tombola ensures all games are put through rigorous tests before releasing it for customers to access.
Gaming Associates has evaluated the RNG, scaling, mapping algorithms, and the online games against technical standards for the jurisdictions of the United Kingdom and Gibraltar. The evaluation has been performed through source code review, functionality testing, emulation, verification of mathematical treatise, and statistical analysis.
Click here to view the latest RNG and games certificate.
technical support
do I have to download software to play?
No, you can play on desktop or mobile without downloading any software. If you would like to play on our bingo app you can download that for free.
I can't view the games
You may need to restart your computer once installed. Also, if you have a pop up blocker then it may be stopping the game window from appearing. Please allow pop ups from www.tombola.co.uk. A common way of overriding a pop up blocker is to hold down the control key and then click the Play Now link.
what happens if I lose my connection?
If you become disconnected during a game, the game will be played for you by our bingo servers. Should you be a winner your account will automatically be credited. If you become disconnected during a game on www.tombolaarcade.co.uk you may be required to re connect to complete the game. If you have any questions please contact our Customer Services team. FREE game - simply go back and play again. You will be shown the game you started when you return.
winning/withdrawing
what is the maximum I can withdraw?
You may withdraw any amount up to the total contained in your personal account. Any winnings over £20,000 can only be withdrawn by cheque. If you want to withdraw £20,000 or more your winnings will be sent via cheque to the address registered on your tombola account.
Should your withdrawals accumulate to more than £1,800 since you joined tombola and have not previously provided ID, we will also request ID in order to process your withdrawals.
The quickest way to send your ID is to visit ID upload -this function allows you to upload ID from your computer or device directly to our customer support team. We will review your ID and get back to you within 4 hours.
how do I collect my winnings?
Depositing Players: Click on 'My Account' and 'Withdraw Cash', enter the amount you wish to withdraw. A withdrawal can be requested to your current registered payment method.
- Visa Debit withdrawals typically take 1-2 hours
- Other card withdrawals such as MasterCard take 3-5 working days
- Cheque withdrawals take up to 14 days
Please note: If a player withdraws over £2000 they will need to provide one form of identification. This can be uploaded via my account or posted.
Non depositing players: If you have only played with Bonus money and won, funds can be withdrawn immediately via cheque. Winnings can be used to play our pay to play games, to do this you must first register a valid debit card to make a deposit.
Under current UK law, all tombola winnings are tax-free. We are under no obligation to report any amount that any player wins. However, should you have any queries we recommend that you consult with either an accountant or your local tax office to confirm the tax position on your win.
can I keep my winnings online in my personal account?
Yes you can. You can keep any amount of winnings in your secure account and you can withdraw funds at any time you wish, providing you have a minimum of £10.00 in your account.
my account details
I have forgotten my username or password - what do I do?
We're here to help restore your access quickly. Visit the login area and select 'forgotten my login details?' or click here. Follow the simple steps to reset via email or SMS. If you need any assistance, our UK Customer Services team is happy to help.
how can I be sure that my payment details are secure?
Your security is guaranteed. We have secure-server software that encrypts all of your personal details including your card number. The information you submit to us is transmitted securely through your browser and our server. To ensure both servers are communicating effectively we have an SSL certificate from GeoTrust the online security leader (a VeriSign company).
All payments take place in the trusted secure environment, which is indicated to you with the padlock icon in your browser.
how can I view my account details?
In the My Account section you can view your transaction history, which informs you of all deposits, withdrawals and games you have played. You can also see details of any winnings.
what if my details change?
Account holders are also responsible for keeping accurate details provided at registration up to date. You can access and amend your own individual account information by clicking on My Account Details in the My Account area of the site. As a security measure you have to contact tombola Customer Service team change some information on your account.
why have we requested Source of Funds information?
Here at tombola we care about our players and we want to ensure that the funding of your game play is not causing any negative impact on your finances. To help us to support you with this, we may occasionally ask for additional information confirming how you fund your tombola account.
Further information on why we need to ask for this information can be found on the UK Gambling Commission’s own website.
what documents do I need to send?
To verify the source of the funds you use to gamble with, we may ask you to provide additional information and documentation that shows you have sufficient funds to support your gambling activity
*This might include information such as your:
- Occupation
- Salary
- Another source of wealth/ income (Inheritance, winnings form another gaming site, Pension, or savings etc...)
- Sale of Property / assets
what information should I send?
Document type: | Dated within: |
Wage slips/P60 | Last three months |
Proof of earnings: Payslip/Director remuneration/Dividends | Last three months |
Bank statement | Last three months, showing incoming wages for minimum 30 days’ worth of transactions |
Pension statement/Savings/wins from another gaming site | Dated within last three months |
Inheritance document(s) + corresponding bank statement/other windfall/compensation | N/A |
Sale of Assets (property, shares, company etc) | Dated within last six months |
Assisted income statement | Dated within last three months |
what do you do with my information?
The information you provide is treated in the strictest confidence and is only requested to allow us to support you in the best way possible. It will be managed in accordance with our privacy policy & not for any other reason unless cited above.
how long is the SOF process?
We will aim to review and contact the player with our response in min 7 days.
SOF/SOW where to send?
This will be sent to the CRT mailbox [email protected]
general
can I play the games for free?
Yes, we offer free games on our bingo and arcade sites every day. Terms apply.
I can't play tombola Roulette - why?
You can only play tombola Roulette with real money that you have deposited. Players with ONLY Bonus Money or promotion funds in their account are unable to play tombola roulette. In order to play you must first make a minimum deposit of £10.00. You can play all other games using tombola bonus money and promotional funds.
can I play the free game more than once a day?
Yes. As you have two Stars tickets each week - one for tombola and one for tombola arcade, you can effectively play twice per day. Don't forget, there's no deposit required.
I've won a prize on the free game - can I use it to play the paid for games?
Yes. However you cannot use bonus money to play Hamster Race or tombola Roulette
why is my bonus balance not decreasing/being used?
For any bet placed, funds are deducted from the player’s Cash Balance. If no cash is available, then the wager is deducted from their Bonus Balance. Therefore the Bonus Balance is only played if there is no Cash Balance.
what is chat?
We have over 80 chat rooms. They are a great way to chat to players about the game and things in general. To post a message in the chat room simply enter the text into the blank box and click Send or press Enter. Chat Moderators (CM) monitor the rooms 24/7 and ensure a safe environment for players. A chat moderator will have the letters CM before their name and their username and text will appear in red so they are easily identifiable to players. They will also run quizzes and award prizes (bonus money), click on the 'Chat' link at the top for more information.
getting started
what information do I need to prove my identity?
To comply with regulations, we are required to verify each players identity (age and address). We do this via an identity check using an external electronic verifier, on some rare occasions this check may fail, and ID may be requested to verify the account manually before it can be used.
ID can be easily sent in via our ID upload tool within My account.
To activate your tombola account, upload either:
- your driving license
- two documents; one from each of the lists below:
List One
- Passport
- National ID Card
- EU Driver’s License
- Birth Certificate
List Two
- Bank/credit card statement
- Utility bill (eg gas/electric/council tax)
- Letter from HMRC/DWP
Once you have submitted your documents via My account>ID Upload they will be reviewed by our team and you will receive an email to confirm acceptance/rejection within 24 hours.
I’ve already verified my account, why do you need more documents?
To comply with regulations tombola may need to request enhanced documentation, this could be to keep our records up to date, prevent fraudulent activity and/or for you to display you have sufficient funds to support your online activity. In this instance we may request information such as your occupation and salary/income. This may then need to be supported by bank statements and/or payslips.
my account is limited why?
As part of account reviews some restrictions may be applied to your account limiting the number of deposits you can make, such restrictions will be reviewed upon receipt of documentation.
what details do I need to give to register?
It's quick and easy to register on tombola, click here to 'join now'. Once registered you will be able to join in the fun at tombola. It only takes a few minutes to register. You'll be asked for the following information:
- Choose a Username and password
- Email address and contact telephone number
- Name and date of birth
- Postal address
If you wish to play the games straight away you’ll need to deposit money using your debit card. Deposit today and claim £20 BONUS! Simply deposit £10 and you'll get £20 BONUS!
how can I be sure that my payment details are secure?
Your security is guaranteed. We have secure-server software that encrypts all of your personal details including your card number. The information you submit to us is transmitted securely through your browser and our server. To ensure both servers are communicating effectively we have an SSL certificate from GeoTrust the online security leader (a VeriSign company).
All payments take place in the trusted secure environment, which is indicated to you with the padlock icon in your browser.
security question - what is this?
This is an additional measure of security to confirm your identity and prevent anyone else from accessing your information.
do I receive any bonus money when making my first deposit?
Yes, you'll receive a 100% welcome bonus on your first deposit up to a maximum of £50! Deposit £10-£50 and you'll get £10-£50 Bonus. You'll then have £20-£100 to play with on tombola.
For more information head to our Terms and Conditions.
I'm a new user what should I do first?
Our games are so easy to play and follow, that they only take minutes to pick up. You can also try reading the How to Play for each of the games.
If you have a problem setting up your account, don’t worry a member of our friendly Customer Services team will give you a call to help resolve any issues.
can I have more than one account?
No, only one account is permitted per individual. This account can be used to access both www.tombola.co.uk and www.tombolaarcade.co.uk.
We reserve the right to close multiple accounts opened by a single player, as this is a breach of our Terms and Conditions.
do I have to be a certain age to play tombola?
The games are only open to those aged 18 years or over at the time of registration and are open to any eligible person residing in the UK or in a country where the games are permitted and lawful. It is your own responsibility to find out if it is legal to play in your jurisdiction. Any participation other than that permitted is void.
why does it ask me for debit and credit card details?
In order to play and chat you will need to deposit money into your tombola account. You can supply this information when registering. You can deposit money using your debit card.