Help

If you have any queries, comments or problems with your tombola account, there are lots of ways for you to get in touch.

Our friendly UK based Customer Services team are here to lend a helping hand and deal with your enquiry promptly, the team are available 24/7.

Click here to get online support from our team instantly. Average response time 4 seconds.

Freephone - We aim to answer your call in 8 seconds.
0800 29 888 73 from a landline or 0330 124 0700 from a mobile

support@tombola.co.uk - we aim to reply within 4 hours.

tombola, Wylam Wharf, Low Street, Sunderland, Tyne & Wear,
SR1 2JR

Getting Started

What details do I need to give to register?

It's quick and easy to register on tombola, click here to 'join now'. Once registered you will be able to join in the fun at tombola. It only takes a few minutes to register. You'll be asked for the following information:

  • Choose a Username and password
  • Email address and contact telephone number
  • Name and date of birth
  • A personal security question that only you know the answer to

If you wish to play the games straight away you’ll need to deposit money using your debit/credit card/PayPal account. Deposit today and claim £20 FREE! Simply deposit £10 and you'll get £20 FREE!

How do I deposit funds?

Login with your username and password and select 'My Account' and click on 'Credit Account' and enter the amount you wish to deposit. Money will be transferred from the debit/credit card you set up during registration.

If you have set up a PayPal account click 'Credit Account' and enter the amount you wish to transfer then click submit. You will then be transferred to PayPal to confirm the payment details. Log in using your PayPal email address and password, and confirm the payment by clicking 'Pay Now'. Funds will be transferred to your tombola account immediately, and you will be redirected back to tombola.

What payment methods can I choose?

You can deposit money using your debit/credit card. We accept the following: Visa, MasterCard, Delta, Maestro/Switch and Visa Electron. Alternatively you may wish to transfer money using your PayPal account. You can register a maximum of 4 payment methods on your account. Please note we do not accept American Express.

I was unable to deposit

The reason for this is usually something very simple, like a change of address or information entered incorrectly. It simply means our records need updating. Contact our Customer Services team and we will get you playing in less than 5 minutes!

How much can I deposit?

The minimum amount you can deposit is £10.00. The maximum amount you can deposit into your account at any one time is £500.00. We will not allow any deposits if your account holds £250.00 or more. You cannot deposit more than £500 a week.

How can I be sure that my payment details are secure?

Your security is guaranteed. We have secure-server software that encrypts all of your personal details including your card number. The information you submit to us is transmitted securely through your browser and our server. To ensure both servers are communicating effectively we have an SSL certificate from GeoTrust the online security leader (a VeriSign company).

If using PayPal as a payment method you can send and receive money online without sharing your financial details with tombola. PayPal have an encryption system that will protect your personal details.

All payments take place in the trusted secure environment, which is indicated to you with the padlock icon in your browser.

Security Question - What is this?

This is an additional measure of security to confirm your identity and prevent anyone else from accessing your information.

Do I receive any bonus money when making my first deposit?

Yes, you'll receive a 200% welcome bonus! Deposit £10-£25 and you'll get £20-£50 FREE. You'll then have £30-£75 to play with on tombola.

I’m a new user what should I do first?

Our games are so easy to play and follow, that they only take minutes to pick up. You can also try reading the How to Play for each of the games.

Can I have more than one account?

No, only one account is permitted per individual. We reserve the right to close multiple accounts opened by a single player, as this is a breach of our Terms and Conditions.

Can I play with a credit/debit card not in my name?

In order to protect the security of our players and to prevent any fraud you may only play with a credit/debit card/PayPal that matches the address you have registered with.

Do I have to be a certain age to play tombola?

The games are only open to those aged 18 years or over at the time of registration and are open to any eligible person residing in the UK or in a country where the games are permitted and lawful. It is your own responsibility to find out if it is legal to play in your jurisdiction. Any participation other than that permitted is void.

Why does it ask me for debit/credit card/PayPal details?

In order to play and chat you will need to deposit money into your tombola account. You can supply this information when registering. You can deposit money using your debit/credit card or PayPal account.

How can I register for a PayPal account?

When registering your details it will ask you to use your debit/credit or PayPal account to deposit money. Enter an amount you wish to deposit in the PayPal section and click submit. This will then take you to the PayPal site where you can click "Create a PayPal account" and follow their instructions on setting up a PayPal account.

Buying Tickets

How much does it cost to play?

bingo 90

Tickets cost from 10p. The maximum amount of tickets you may purchase in any one game is 4 strips (24 tickets) costing £2.00.

bingo 80

Each board costs 25p with the maximum number of boards you can purchase being 4, costing £1.00.

bingo 75

Tickets cost from 10p. The maximum amount of tickets you may purchase in any one game is 4 strips (12 tickets) costing £1.00.

bingo 50

Tickets range from 25p - £1.00

bingo 60

tickets range from 25p - £2.00

bingo Lite

Tickets range from 2p - 40p

Cinco

  • Hands in St Tropez, Marrakech, Instanbul, Rio, St Lucia and Venice Game rooms range from 5p - 25p
  • Hands in Cannes, Cairo, Capri, Shanghai, Miami and Naples Game rooms range from 10p - 50p
  • Hands in St.Moritz and Manhattan range from 20p up to £1.00
  • Hands in Casablanca, Mandalay, Monte Carlo, Havana and Aspen range from 40p up to £2.00

Five-A-Side

Hands cost 20p each

Pirates

Games cost 10p, 25p or 50p

Hamster Race

You can bet 25p, 50p, £1.00 and £2.00 on a Hamster. The prize you win is shown next to the Hamster you are placing a bet on and is fixed for every game

Battleships

Games cost 50p in the Pacific Game Room

Roller-Coaster

Games cost from 25p - £1.00

Bingo Roulette

In Luxor and Mirage bets cost 10p each, 25p each in Venetian and 50p each in Bellagio

tombola roulette

Place bets from 5p, 10p, 25p, 50p, £1 or £2

Bandit

  • The Ship for 10p per game
  • Red Lion for 50p per game
  • King's Head for £2 per game

Free Game

A FREE game is available for deposited players only. To play, players must have staked £2 real money during Monday-Sunday the previous week.

Lucky7

Games cost 10p, 25p, 50p and £1

Pulse

Tickets cost 10p, 25p, 50p, £1 or £2

How many tickets can I buy?

bingo 90

You can buy up to 4 strips per game (24 tickets in any one game).

bingo 80

You can buy up to 4 boards on each game.

bingo 75

You can buy up to 12 tickets on each game.

bingo 50

You can only buy one strip of 5 per game per price point.

bingo Lite

You can buy up to 4 strips per game (24 tickets in any one game).

Cinco

You can buy up to 5 hands per game.

Pirates

You can buy up to 3 tickets per game.

Roller-Coaster

On each game you can buy up to 4 carriages.

Bingo Roulette

You can buy 4 lots of 8 chips on each game.

tombola roulette

With 5p, 10p, 25p and 50p chips you can buy up to 5 chips per game. You can buy up to 4 for £1 stakes and 2 chips for £2 stakes.

Five-A-Side

You can buy up to 5 hands per game.

Lucky7

You can only play one game at a time in each price point.

Pulse

You can buy one ticket within your chosen price point.

Can I buy tickets/games in advance?

You can't buy tickets in advance on tombola. Depending on the game, you can either buy tickets / place bets for the next game while the current game is in play or wait until the current game has finished to join in the next game.

Buying tickets in bingo 90

When you buy tickets in a club, you can only purchase further tickets for that game in the same room. However if the next game is a LINK game, you are free to buy tickets in either club. The maximum amount you can spend is £2.00 per game. Once the game has started should you leave your room, your tickets will continue to play in the room you made your purchase in.

Please note you can only play two games at the same time.

What is the LINK game?

The Link game only applies to bingo 90 and bingo Lite. Each bingo 90 club has their own prize pool for each game. However every 30 minutes the five prize pools LINK together giving the players in each club the chance to win bigger prizes. With bingo Lite, all rooms LINK together. Once the LINK game has ended the clubs/rooms will revert back to having their own prize pool. The link game will run continuously from 2am - 9am in bingo 90 and from 1am to 9am in bingo Lite. This gives the fewer number of players who play bingo 90 and bingo Lite during these hours the same great prizes as those that run throughout the day.

Jackpot Prizes

bingo 90

The bingo 90 jackpot is won if a player completes their bingo card in 40 numbers or less.

In the event of two or more full house winners completing their bingo card in 40 numbers they will each win the full jackpot. Once the jackpot prize has been won, it will restart again at £500. bingo 90 is a progressive JP

bingo 80

If the bingo80 full house winner completes their board in 45 numbers or less they will win the £500 jackpot prize. In the event of two or more winners of the jackpot prize in the same club they will each receive the £500 prize.

bingo 75

The bingo75 jackpot prize is won depending on what shape is being played at the time. Each shape is won in a different number. This number will be shown next to the jackpot prize every time a new game starts and will countdown every time a number is called. The jackpot prize in bingo75 is £500.

bingo 50

The bingo 50 jackpot is won in 19 calls or less, the value of the jackpot depends on the ticket price the player bought in at (25p, 50p, 75p or £1).

ticket price jackpot
25p £250
50p £500
75p £750
£1 £1,000

Please note: If two or more players win the jackpot in the same amount of calls they will each receive the jackpot prize relating to the amount they staked.

bingo 60

Each coloured ticket has its own individual jackpot and the value of the jackpot depends on the ticket price (25p, 50p, £1, £2). Players can win the jackpot if they complete their ticket within a certain number of calls:

ticket jackpot
Orange ticket complete in 11 numbers or less to win the jackpot
Green ticket complete in 19 numbers or less to win the jackpot
Red ticket complete in 25 numbers or less to win the jackpot
Purple ticket complete in 30 numbers or less to win the jackpot
Blue ticket complete in 34 numbers or less to win the jackpot

bingo Lite

If the full house winner in a room wins the full house in 43 numbers or less they will also win the jackpot prize.

Cinco

St Tropez, Marrakech, Istanbul, Rio, St Lucia, Venice and Tahiti

St Tropez, Marrakech, Instanbul, Rio, St Lucia, Venice and Tahiti each hand costs 5p.

The jackpot prize is:

  • £2,500 if you win in 5 cards.
  • £250 if you win in 6 cards.
  • £125 if you win in 7 cards.

Cannes, Cairo, Capri, Shanghai, Miami and Naples

In Cannes, Cairo, Capri, Shanghai, Miami and Naples each hand costs 10p.

The jackpot prize is:

  • £5,000 if you win in 5 cards.
  • £500 if you win in 6 cards.
  • £250 if you win in 7 cards.

St Moritz and Manhattan

In St Moritz and Manhattan each hand costs 20p.

The jackpot prize is:

  • £10,000 if you win in 5 cards.
  • £1,000 if you win in 6 cards.
  • £500 if you win in 7 cards.

Monte Carlo, Casablanca, Mandalay, Havana and Aspen

In Monte Carlo, Casablanca, Mandalay, Havana and Aspen each hand costs 40p.

The jackpot prize is:

  • £20,000 if you win in 5 cards.
  • £2,000 if you win in 6 cards.
  • £1,000 if you win in 7 cards.

Please note:

  • Mandalay, Rio, Shanghai and Cairo will open at 8am and close at 2am each evening.
  • Miami will open at 4pm and close at 12 midnight each evening.
  • Havana will open at 4pm and close at 12 midnight each evening.
  • Naples will open at 8pm and close at 12 midnight each evening.
  • Aspen will open at 8pm and close at 12 midnight each evening.
  • St Lucia will open at 4pm and close at 12 midnight each evening.
  • Venice will open at 8pm and close at 12 midnight each evening.

Pirates

The jackpot prize will be won if you win in 26 calls or less

ticket price jackpot
10p £200
25p £500
50p £1000

Battleships

Battleships has a £2,500 jackpot prize. It is won by any player who sinks all ships in 15 or less strikes. Sink all ships in 16 or 17 strikes and win £500.

Hamster Race

  • Players can stake 25p, 50p, £1.00 or £2.00.
  • You can only place a bet on one Hamster.
  • The prizes you win are shown when placing your bet.
  • Each Hamster has a different prize depending upon the stake.
  • These prizes will remain the same every time you place a bet.
  • The prizes are not shared when there is more than one winner.

Roller-Coaster

Win £5,000 if you fill a full carriage in the first five balls called. Win £500 if you fill a carriage in the first 6 balls that are called.
Guaranteed minimum prizes of £20 can be won between 8am-6pm and guaranteed minimum prizes of £30 can be won between 6pm-10pm.

Bingo Roulette

  • In Luxor and Mirage the jackpot is £2,000 if won in 10 spins and £200 if won in 12 spins
  • In Venetian the jackpot is £5,000 if won in 10 spins and £500 if won in 12 spins
  • In Bellagio the jackpot is £10,000 if won in 10 spins and £1,000 if won in 12 spins

Bandit

A jackpot prize is also available in each game. This is won if a player scores 1050, 1100 or 1150 points. Jackpot prizes are not shared, each player that qualifies will receive the full jackpot amount.

The Ship

  • Score 1150 or more and win £1,000
  • Score 1100 or more and win £100
  • Score 1050 or more and win £50

Red Lion

  • Score 1150 or more and win £5,000
  • Score 1100 or more and win £500
  • Score 1050 or more and win £250

King's Head

  • Score 1150 or more and win £20,000
  • Score 1100 or more and win £2,000
  • Score 1050 or more and win £1,000

Five-A-Side

The jackpot prize is:

  • £10,000 if you win in 5 cards
  • £1,000 if you win in 6 cards
  • £500 if you win in 7 cards

Lucky7

The Lucky7 jackpot is won by matching 7 of the same symbols in 11 calls or less. The value of the jackpot depends on the ticket price the player bought in at (10p, 25p, 50p or £1)

  • Play for 10p and the jackpot is £100
  • Play for 25p and the jackpot is £250
  • Play for 50p and the jackpot is £500
  • Play for £1 and the jackpot is £1,000

The jackpot prize will double if the player matches the Lucky 7 tiles within 11 calls or less!

Pulse

The larger Pulse jackpot is won in 16 calls and the smaller jackpot in 19 calls or less. The value of the jackpot depends on the game price the player bought in at (10p, 25p, 50p, £1 or £2).

game price JP in 16 calls or less JP in 19 calls or less
10p £1,000 £100
25p £2,500 £250
50p £5,000 £500
£1 £10,000 £1,000
£2 £20,000 £2,000

General

I can't play Hamster Race or tombola roulette but can play the other games - why?

You can only play Hamster Race and tombola roulette with real money that you have deposited. Players with ONLY Bonus Money or promotion funds in their account are unable to play Hamster Race or tombola roulette. In order to play you must first make a minimum deposit of £10.00 and you'll get £20 free. You can play all other games except, Hamster Race and tombola roulette using tombola bonus money and promotional funds.

Can I play the games for free?

Go Fish is our only free game. Players must have staked £2 (not bonus money) in the previous or current week to be eligible to play every day.

Can I play the FREE game more than once a day?

No. You can only play the free game once a day. In order to play the free game on tombola, you must have staked £2 (not bonus money) in the previous or current week to be eligible to play every day.

I've won a prize on the FREE game - can I use it to play the paid for games?

Yes. However you cannot use bonus money to play Hamster Race or tombola Roulette

What is chat?

We have over 30 chat rooms. They are a great way to chat to players about the game and things in general. To post a message in the chat room simply enter the text into the blank box and click Send or press Enter. Chat Moderators (CM) monitor the rooms 24/7 and ensure a safe environment for players. A chat moderator will have the letters CM before their name and their username and text will appear in red so they are easily identifiable to players. They will also run quizzes and award £1.00 prizes, click on the 'Chat' link at the top for more information.

What time are the Cinco rooms open until?

  • Marrakech will open at 8am and close at 2am each evening.
  • Istanbul will open at 8pm and close at midnight each evening.
  • Rio will open at 8pm and close at midnight each evening.
  • Shanghai will open at 8am and close at 2am each evening.
  • Mandalay will open at 8am and close at 2am each evening.
  • Cairo will open at 8am and close at 2am each evening.
  • Miami will open at 8pm and close at 12 midnight each evening.
  • Naples will open at 8pm and close at 12 midnight each evening.
  • Havana will open at 4pm and close at 12 midnight each evening.

My Account Details

I have forgotten my username or password - what do I do?

Don't worry, just go to the login area of the site and click on Lost Username/password, enter your details and the screen will provide you with your password. Should you experience any further problems please contact our UK Customer Services team

Our friendly in-house Customer Service Team are here to lend a helping hand, via telephone, email or live chat 24/7. We aim to answer your call within 8 seconds and emails within 4 hours.
FREEPHONE: Freephone 0800 29 888 73 from a landline or 0330 124 0700 from a mobile.
EMAIL: support@tombola.co.uk

How can I be sure that my payment details are secure?

Your security is guaranteed. We have secure-server software that encrypts all of your personal details including your card number. The information you submit to us is transmitted securely through your browser and our server. To ensure both servers are communicating effectively we have an SSL certificate from GeoTrust the online security leader (a VeriSign company).

If using PayPal as a payment method you can send and receive money online without sharing your financial details with tombola. PayPal have an encryption system that will protect your personal details.

All payments take place in the trusted secure environment, which is indicated to you with the padlock icon in your browser.

How can I view my account details?

In the My Account section you can view your transaction history, which informs you of all deposits, and withdrawals you have made. It will also provide you with a list of the games you have played, including the date and time they were played and what you won.

What if my details change?

Account holders are also responsible for keeping accurate details provided at registration up to date. You can access and amend your own individual account information by clicking on My Account Details in the My Account area of the site. As a security measure you have to contact tombola Customer Service team prior to being able to change certain credit or debit card information as well as your registered address

Winning/Withdrawing

What is the maximum I can withdraw?

You may withdraw any amount up to the total contained in your personal account. Any winnings over £2,000 can only be withdrawn by cheque. If you want to withdraw £2,000 or more your winnings will be sent via cheque to the address registered on your tombola account.

Should your withdrawals accumulate to more than £2,000 since you joined tombola and have not previously provided ID, we will also request ID in order to process your withdrawals.

How do I collect my winnings?

Depositing Players: Click on 'My Account' and 'Withdraw Cash', enter the amount you wish to withdraw. Money will be sent to the debit/credit card or PayPal account you set up when you registered.

  • PayPal withdrawals take up to 72 hours.
  • Card withdrawals take 3-5 working days.
  • Cheque withdrawals take 3-5 working days.

Please note: If a player withdraws over £2000 they will need to provide us with one form of identification unless they have previously done so. This can be emailed, posted or faxed.

Non depositing players: If you have only played with Bonus money and won, funds can be withdrawn immediately via cheque. Winnings can be used to play our pay to play games, to do this you must first register a valid debit/credit card or your PayPal account to make a deposit.

Under current UK law, all tombola winnings are tax-free. We are under no obligation to report any amount that any player wins. However, should you have any queries we recommend that you consult with either an accountant or your local tax office to confirm the tax position on your win.

Can I keep my winnings online in my personal account?

Yes you can. You can keep any amount of winnings in your secure account and you can withdraw funds at any time you wish, providing you have a minimum of £10.00 in your account.

How long will it take for money to be transferred into my PayPal account?

Withdrawals from your tombola account into your PayPal account will take up to 72 hours to process.

How long will it take for money to be transferred from PayPal into my tombola account?

Money will be transferred into your tombola account immediately.

Technical Support

Do I have to download software to play?

If you have Flash installed the answer is a simple no! You get all the fun without the hassle of additional downloads.

I can't view the games

Our games use the Flash player from Adobe (free). Make sure you have the latest version of Flash for your browser by visiting http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash. You may need to restart your computer once installed. Also, if you have a pop up blocker then it may be stopping the game window from appearing. Please allow pop ups from www.tombola.co.uk. A common way of overriding a pop up blocker is to hold down the control key and then click the Play Now link.

What is Flash?

Flash is a plug-in that expands the capabilities of your web browser, bringing rich multimedia animations, sounds and fun to your PC with a very small download. If you do not have Flash installed on your computer you can get it as a free download from http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

What happens if I lose my connection?

If you become disconnected during a game, the game will be played for you by our bingo servers. Should you be a winner your account will automatically be credited. If you have any questions please contact our Customer Services team. FREE game - simply go back and play again. You will be shown the game you started when you return.

Playmates

I referred a friend and they are now playing, but I have not received my £20 bonus?

Before you receive your £20 playmate bonus, they need to spend £20 (not bonus money) on tombola. Once they've spent £20 (not bonus money) we'll send you an email to confirm the £20 playmate bonus has been credited to your tombola account. If you're not subscribed to tombola emails then you'll not receive an email, you can however change this so you receive a playmate alert.

They may have entered your username incorrectly whilst registering. Ask for them to check the spelling of your username. If there is an obvious spelling mistake Customer Services will change this for you.

My playmate has stopped playing - can I change it?

You can't change your playmate. The playmate is fixed and can only be changed if there is an obvious mistake like a spelling error.

How many people can I invite to play?

You can invite as many people as you want, there's no limit to the amount of people you can invite.

My friend won more than £20 on the free game and I never received a bonus - why?

The free game is not part of playmates. Therefore no bonus money will be awarded as a result of prizes won on the free game.

Fair Gambling

Is the game fair? How do I know it is not fixed?

All results on tombola are randomly generated and cannot be predetermined - we use an industry standard Random Number Generator to determine the outcome of each game. The game is of the high quality you rightly expect from tombola.

Game Testing

All tombola games use the same random number generator as used in bingo 90. This random number generator has been independently certified by a testing company who are authorised by the Gibraltar Gambling Commission. Click here to show the certification of the game and its number generator.

Play Responsibly

Play Responsibly

tombola believes that gambling should be an enjoyable pastime for adults. However, we are aware that, for a small proportion of people, it can become a problem. tombola (international) plc is working closely with Gamcare to ensure that we operate in a socially responsible manner. If you would like any help or advice, click the links below to find out more about these organisations.

Gamcare | Gibraltar

tombola operate a number of features to help support Play Responsibly. These are:

  • Set your own deposit limits and lock them in place for set periods
  • Cool off – choose to stop playing for up to 4 weeks
  • Self-exclude from playing for 6 months, 12 months or permanently

For all of the above - see 'My Account' and 'Play Responsibly', or contact our Customer Services Team on 0800 29 888 73 / 0330 124 0700, who will be happy to help.

We accept: Visa Debit, Visa, Mastercard, Maestro and Paypal

© tombola Ltd. 2005 - 2015, operated by tombola (International) Plc, company no. 105556 at operating address 7/9 Cornwall's Lane, Gibraltar.

Licensed by the Government of Gibraltar (RGL No. 052) and regulated by the Gibraltar Gambling Commissioner.

For customers accessing tombola.co.uk from Great Britain, the service is licensed and regulated by the Gambling Commission of Great Britain (000-038613-R-319397-002).