The following sections explain the rules which govern all transactions that are effected through the tombola website. Please read the terms carefully and ensure that you understand them fully, before agreeing to be bound by them. tombola is only available to residents of the UK (this includes membership for our online bingo games and online games).
In order to play games on tombola, you will be required to register and make a deposit. Once registered and subject to satisfying verification, you can play the games. These terms and conditions will apply. Please note: Players that wish to only play the free game that features on tombola are required to have played at least one paid for game on tombola.co.uk after 26th August 2008. You should also refer to the FREE Game Rules.
Games on the website are operated by tombola (Gibraltar) Limited, a company registered in Gibraltar with company number 105556 and whose registered office is 7/6 Cornwalls Lane, Gibraltar. In these terms and conditions "tombola", "we" and "us" are tombola (Gibraltar) Limited.
You can contact our Customer Services team 9am - 10pm GMT 7 days a week by calling FREE phone 0800 29 888 73 or by email at support@tombola.co.uk We aim to answer all enquiries within 24 hours.
General terms and conditions
Click on a heading to expand its terms and conditions
You must be at least 18 years old in order to register and play any of the games on tombola. We reserve the right to request your proof of age. In such instances where we suspect you maybe under 18, your account could be suspended pending investigation. We reserve the right to void and return any stakes placed by minors as well as remove anyone in chat whom we suspect maybe under age.
You must personally register your own account and should not register for anyone else or disclose your log in details to anyone. To play the pay to play games you are required to enter payment details securely. You must only make deposits and withdrawals using your own registered payment method.
2.2 International Activity
The games that are featured on tombola can only be played in the UK. Some countries prohibit some or all of the forms of gambling available on this site. tombola does not intend that persons located in a jurisdiction in which such registration and/or playing any of the games is unlawful or contrary to any applicable regulation at the time of registration should play the games. It is your responsibility to ensure that this is not the case; participation in the games is void wherever prohibited by any applicable law.
2.3 Identification
In accordance with the legislation laid out by the Gambling Commissioner, we may use the information you have given us, or we already hold about you, or which we receive from any enquiry we may make with agencies to confirm your identity. The process enables us to open accounts quickly whilst verifying your age and identity and assists in fraud prevention. We will check any details you disclose against any databases (public or private) to which we have access and will keep a record of that check.
We will also retain your personal information and may use it in the future to assist other companies with identity verification. You agree that we may process, use, record and disclose personal information, which you provide in connection with your registration, and that such personal data may be recorded by the credit reference agencies or us.
2.4 Personal Identification Password
On registration you are assigned a unique User ID along with your own choice of password. It is your responsibility to ensure you do not reveal your User ID and/or Password to anyone else. You are responsible for any stakes placed where your User ID and Password have been correctly entered.
2.5 Forgotten Password
Should you have forgotten your password or suspect that someone else has learned of your unique User ID, please contact our Customer Service team immediately.
2.6 Refusal of Registration
We reserve the right to suspend or close your account and refund any balance of your account without further explanation. In this instance any outstanding credits will be honoured.
2.7 Entering Card Details
You are required to register a credit/debit card or PayPal to your account in order to commence gaming. The credit/debit card or PayPal account you use for your first deposit will become the registered credit/debit card/PayPal for your account and will be used for future deposits and withdrawals. Subsequent deposits will require you to only enter the amount you wish to deposit and the same card/PayPal details that were registered to your account will be used to take the payment. Please note that for security reasons tombola does not store your card details in a retrievable format.
Card details are stored using a secure one-way encryption algorithm, which means that the original details cannot be obtained from the encrypted data. The actual card details are held securely by our approved payment provider, which allows us to enable you to process future transactions without the need to re-enter your card details. PayPal provides a secure and easy way to make online payments without sharing financial information, they have an encryption system that will protect your personal details from ever being shared or misused. If you need to change your registered card details (for example, you may have a new card number) then you can do this in the account area or you can contact Customer Services. If you need to change your registered PayPal details then you can do this by logging into your PayPal account. MasterCard users should also note that withdrawals to a MasterCard are not permitted, so any withdrawals you wish to make can only be paid by cheque.
2.8 Secure Communications
When you send confidential personal account data (including credit/debit card details) to us, we require that a "secure session" be established first using Secure Socket Layer (SSL) technology. This means that data passed back and forth between your computer and our systems is secured using public key cryptography. Your computer exchanges key information with our servers to create a private conversation that only your computer and our servers can understand. Our links with our payment gateway (a leading UK e-commerce payment company) uses the same technology to transmit any payment information securely. They in turn have secure encrypted links between themselves and all of the major banks to allow the payment to be processed.
tombola employees do NOT have access to your full credit/debit card details. When you send and receive payments via PayPal we do not have access to any payment details as this is held securely within your PayPal account.
2.9 One Account Per Player
It is the intention of tombola that an individual should have a maximum of one account with tombola. tombola prohibits individuals from opening more than one account.
2.10 Player Responsibility
It is the players responsibility to keep your personal details private at all times. Players are responsible for all gaming transactions actioned through their account where all personal details have been correct when entered by the person placing the wager. You should also log out when you have finished playing.
2.11 Updating Card Details
Account holders are also responsible for keeping accurate details provided at registration up to date. You can access and amend your own individual account information by clicking on "Credit Account", then "Update Card Details" in the "My Account" area of the site. If PayPal is linked to your tombola account you are responsible for keeping your PayPal account up to date. If you have any questions please contact our Customer Services, who will be pleased to help you.
Account holders are responsible for all gaming transactions actioned through their account where the person wagering has entered the correct user name, password and personal question details. Account holders should not under any circumstances divulge their password or account details to any third party. Where an account holder has reason to believe that a third party may be in possession of their password and/or account details, the account holder is responsible for contacting tombola immediately to register a replacement password. The account holder should do this by emailing support@tombola.co.uk or by calling Free phone 0800 29 888 73 9am - 10pm GMT, 7 days a week.
Account holders are responsible for contacting PayPal if they have reason to believe that a third party may be in possession of their password and/or account details. The account holder should do this by accessing the PayPal website www.paypal.co.uk
2.12 Interest On Player Account Funds
Interest will not be payable on monies held in customer accounts as these are deemed to be advance payments for intended wagering.
You can deposit money into your account to play the Games using VISA/ MasterCard credit cards, Switch/ Maestro, Visa Delta, Visa Electron and PayPal, 'tombola' will appear as a reference on your card statement. PayPal will show a transaction from TOMBOLA GIBRALTAR.
3.2 Minimum Deposit
The minimum account deposit is £10.00 and must be made by using a valid payment method. The maximum deposit is £500.00 in any 24 hour period, should your account hold £500.00 we will not accept any further deposits until your account holds £250.00 or less.
3.3 First Money Match Bonus
tombola Bonus Players are offered a 200% tombola match bonus on their first deposit up to a maximum of £25.00. Bonus funds will be used at a rate equalling 50% of any stake placed. Bonus funds can never be withdrawn. Any unused bonus will be forfeit on closure of an account. This offer is only available to new players who make a deposit. This offer is awarded on a player's first deposit only. The players MUST accept the bonus while making first deposit. This promotion is restricted to one per tombola account. The Promoter reserves the right to refuse any offer to any player for any reason, or to withdraw an offer at any time. No correspondence will be
entered into. You cannot use Bonus Money to play Hamster Race or tombola roulette
3.4 tombola Reload Terms And Conditions
Existing players are offered a 200% Reload Bonus with their first deposit after 12.00am on 26th August 2008
First deposits between £10 and £25 will receive a 200% welcome bonus
Re load Bonus funds can be used to play all tombola games except Hamster Race, tombola roulette or the free game
Re load Bonus funds cannot be withdrawn and are subject to the standard bonus withdrawal terms
Any un-used Bonus funds will be forfeited on any withdrawal and on closure of account
This offer is valid for players who registered on tombola before 23.59 on 25th August. Any subsequent deposits are not eligible for the Reload offer
The Reload bonus is restricted to one per tombola account
tombola reserves the right to refuse or withdraw any offer to any player for any reason at any time. No correspondence will be entered into.
Winnings will be immediately transferred to your account. From the homepage click "My account" then click on "Withdraw funds" and follow the on-screen instructions. To comply with regulations, we are required to confirm proof of identity where a customer withdraws an accumulative amount of £2,000 or more. Upon reaching an accumulative amount of £2,000 or more you will be automatically be sent an email upon withdrawal and you are required to provide TWO of any of the following documents:
Passport Driving Licence Header of a bank/credit card statement Header of a utility bill (gas, electricity, water, landline phone, council tax) Letter from Inland Revenue/DSS/DWP
* Documents must be dated within the last 4 months unless you are providing an annual statement.
From tombola, click on the "Withdraw" option located in "Your Account" and complete the requested details. Please note withdrawals to Maestro/MasterCard Credit will be remitted by cheque only. Also please note that withdrawal requests over £2,000 can only be remitted by cheque.
4.2 Publication Of Winnings
We promote winnings paid out to players as part of our promotional efforts. Publicised winnings are for all winnings paid unless otherwise stated.
4.3 Big Winner Promotional Information
Winners on the site grant tombola irrevocable right but not obligation to use and publish their proper name and town online and in print, any other media or our promotional agencies to use your details without compensation unless prohibited by law.
4.4
All prizes unless stated otherwise will be cash prized.
4.5
Winners may be required to submit valid identification before receiving their prize.
The game prize varies from game to game and is dependent upon the number of players in the game, the number of tickets purchased, the ticket price, the amount of real money staked and the amount of bonus money staked. The following highlights the jackpot prize for each game.
bingo 90
Has a progressive jackpot, the jackpot prize starts at £500. This is won if you complete your ticket in 40 calls or less.
bingo 80
The jackpot prize is £500. This is won if you complete your ticket in 45 calls or less.
bingo 75
The jackpot prize is £500. The number of calls to win the jackpot varies depending on the shape that is currently being played.
bingo 50
The jackpot prize varies for each ticket price. This is won if you complete your ticket in 19 calls or less.
bingo Lite
The jackpot prize is £100. This is won if you complete your ticket in 45 calls or less.
Cinco
Win the jackpot in the first 5 cards drawn and win: £20,000 in Monte Carlo, Casablanca, Mandalay and Havana. £10,000 in St Moritz and Manhattan. £5,000 in Capri, Cannes, Cairo, Shanghai, Miami and Naples. £2,500 in St Tropez, Marrakech, Istanbul and Rio.
Win the jackpot in the first 6 cards drawn and win: £2,000 in Monte Carlo, Casablanca, Mandalay and Havana. £1,000 in St Moritz and Manhattan. £500 in Capri, Cannes, Cairo, Shanghai, Miami and Naples. £250 in St Tropez, Marrakech, Istanbul and Rio.
Win the jackpot in the first 7 cards drawn and win: £1,000 in Monte Carlo, Casablanca, Mandalay and Havana. £500 in St Moritz and Manhattan. £250 in Capri, Cannes, Cairo, Shanghai, Miami and Naples. £125 in St Tropez, Marrakech, Istanbul and Rio.
Bingo Roulette
Mirage jackpots - £2,000 if won in 10 spins or less or £200 if won in 11 or 12 spins. Luxor jackpots - £2,000 if won in 10 spins or less or £200 if won in 11 or 12 spins. Venetian jackpots - £5,000 if won in 10 spins or less or £500 if won in 11 or 12 spins. Bellagio jackpots - £10,000 if won in 10 spins or less or £1,000 if won in 11 or 12 spins.
Bandit
The Ship Score 1150 or more and win £1,000 Score 1100 or more and win £100 Score 1050 or more and win £50
Red Lion Score 1150 or more and win £5,000 Score 1100 or more and win £500 Score 1050 or more and win £250
King's Head Score 1150 or more and win £20,000 Score 1100 or more and win £2,000 Score 1050 or more and win £1,000
Roller-Coaster
The jackpot is won if you fill your carriage with the first five or six balls. 5 balls win - £5,000 6 balls win - £500
Hamster Race
The amount won depends on how much you stake and the hamster you have chosen. Stake 25p and players could win £1 up to £4 Stake 50p and players could win £2 up to £8 Stake £1 and players could win £4 up to £16 Stake £2 and players could win £8 up to £32
Battleships
A jackpot prize of £2,500 is available for each game. This is won if you sink all ships in 15 or less strikes. Sink all ships in 16 or 17 strikes and £500.
Five-A-Side
Win the jackpot in 5 cards drawn and win £10,000 Win the jackpot in 6 cards drawn and win £1,000 Win the jackpot in 7 cards and win £500
Knock Out bingo
The jackpot prizes will be won if you survive 45 calls or more
You must submit your request for payment with a preferred payment method, either debit/credit card payment, cheque payment or PayPal payment. tombola reserves the right to choose a preferred payment method and to refuse payment if a person claiming payment is unable to provide evidence proving their eligibility as the named account holder and are authorised to use the credit/debit card or PayPal which paid for the winning ticket.
6.2 Minimum Withdrawals
The minimum withdrawal from a players account is £10 unless a player is closing their account. If a player is closing their account they can request the remaining balance to be paid across to them.
6.3 Withdrawals From Debit Card Accounts
For debit card accounts payment will be made to your card within the normal banking cycle (usually 3-5 working days). For larger transactions we reserve the right to ask you to provide us with copies of proof of identity before a repayment can be made, any withdrawals over £2,000 can only be remitted by cheque. If we require proof of identity, an email will be automatically sent to you upon your withdrawal confirming acceptable forms of identification, which are:
Valid UK Passport
Valid UK Driving Licence
Header of a bank/credit card statement*
Header of a utility bill (gas, electricity, water, phone, council tax)*
Letter from Inland Revenue/DSS/DWP*
* Documents must be dated within the last 4 months unless you are providing an annual statement.
6.4 Withdrawals From Credit Card Accounts
For most credit card accounts, payment will be made to your card within the normal banking cycle (usually 3-5 working days). Note if you use a MasterCard due to card scheme rules, we are unable to repay to your card. Funds will be paid by bank cheque. For larger transactions we reserve the right to ask you to provide us with copies of proof of identity before a payment to your card can be made, any withdrawals over £2,000 can only be remitted by cheque. Should you have any questions on the above, please contact our Customer Services team
6.5 Paypal Withdrawals
For PayPal accounts payments into your tombola account will be transferred immediately. Withdrawals from your tombola account into your PayPal account may take up to 5 days to process. For larger transactions we reserve the right to ask you to provide us with copies of proof of identity before a repayment can be made. You can not withdraw more than £5,000 in a single PayPal withdrawal transaction. If PayPal is your registered payment method then withdrawals can only be made back to the same PayPal account, no other withdrawal method is permitted. Should you have any questions on the above, please contact our Customer Services
6.6 Changes To Your Personal Details
Account holders are also responsible for keeping accurate details provided at registration up to date. You can access and amend your own individual account information by clicking on "My Account Details" in the "My Account" area of the site. Should you change your surname and/or address you must provide proof of such change before any account details can be updated.
6.7 Changes To Your Banking Details
If any part of your debit or credit card number changes, including the issue number (where applicable) and expiry date, it is your responsibility to inform us immediately. Failure to do so may result in transactions being declined by your bank, building society or credit card company. We will not accept any liability or responsibility for transactions that are declined as a result of incorrect bankcard details where you have failed to provide us with the changes to your details. Should your debit or credit card be lost or stolen, please contact the customer support team immediately.
6.8 Bonus Money
When making a withdrawal you will be informed of the following: how much bonus money is held in your account, how much you can withdraw without losing bonus money and how much you can withdraw in total. In order to not lose your bonus money, you must keep the same amount of real money as bonus funds in your account.
Should you choose to withdraw the total amount available, then you will lose any bonus funds held in your account.
In any circumstances where a stake is deemed to be or is declared void under these terms, any sum deducted from your account in respect of that stake shall be credited to your tombola account.
7.2 Closing Player Accounts
We reserve the right to close an account at any time without explanation. Unused advance payments will be refunded to account holders. It is agreed by the Customer that charging back any deposited funds shall be considered a breach of this agreement and entitles us to close their account and terminate our relationship.
7.3 Suspicious Card Transactions
If we determine or suspect that a transaction is suspicious and involves or may involve financial crime or similar activity, tombola reserves the right to retain the amount of that transaction and any other transaction made by you. We shall be under no obligation to provide you with any reasons for so doing.
7.4 Automatic Game Playing / Manipulation Of Software
Automatic playing of Games by software or any other manipulation of the Games or your/another Players account data may result in termination of your membership, deletion of all associated accounts, and the cancellation of any outstanding prizes and deposits. Players that violate this policy will not be eligible for reinstatement under different screen names until further notice.
Players and visitors to the tombola website accept that any tampering by way of, hacking, use of viruses, manipulation of data, use of insider knowledge, or any other method of cheating is a material breach of the Terms and Conditions. tombola (Gibraltar) Limited retains full rights to recover both, any gains made by person(s) in material breach of the above, as well as any other direct, indirect or consequential losses.
Should we decide to waive a rule in the interest of fair play to you, it will not set any precedent for the future.
8.1 Loss Of Connectivity To Gaming System
If, for any reason, an individual player loses their connection to the game server then the system will include their purchase in the game as normal and any prizes due will be paid into their tombola account. This will have no effect on the outcome of the game.
8.2 Malfunction
A malfunction during play voids all pays and plays, but a malfunction after the game has finished will result in the prizes being honoured.
We reserve the right, at our discretion, to make changes to the payout rates applying to all tombola games.
9.2 Refusal Of Stakes
We reserve the right to refuse the whole or part of any stake without explanation. tombola reserves the right to verify the eligibility of any winner before payment is made and we reserve the right to refuse payment to any player who violates the full terms and conditions.
If as a result of hardware or software error of any kind, there are more wining claims than budgeted for, tombola reserves the right to award the budget prizes by means of a random prize draw among valid claimants.
This Privacy Policy sets out our data processing practices carried out through the use of the Internet and World Wide Web. If you have any requests concerning your personal information or any queries with regard to these practices, please contact us at support@tombola.co.uk
10.2 Data Protection Act Registrations
tombola (Gibraltar) Limited (a company registered in Gibraltar under company number 105559), complies with the Gibraltar Data Protection Act 2004. We are also complying with the UK Data Protection Act 1998. For a copy of our registrations/notifications under these Acts, please contact us via email at support@tombola.co.uk Further information can also be found here: http://www.gra.gi/ / http://www.dpr.gov.uk We process personal data only in strict compliance with the Data Protection Act 1998 and associated legislation.
10.3 Data Collection
To deposit funds and place stakes on the Sites, you will be asked to enter User Information. Such User Information will only be used for the purposes as set out in this Privacy Policy.
By entering your User Information, you accept that we may retain your User Information and that it may be held by us or any third party company that processes it on our behalf.
We reserve the right to perform statistical analyses of Users' behaviour and characteristics in order to measure interest in, and use of, the various areas of the Sites and, in addition, to inform advertisers of such information as well as the number of Users that have been exposed to or who have clicked on their advertising banners. We will provide only aggregated data from these analyses to third parties.
By ticking the appropriate box on the registration page you do not object to us, our associated companies, business partners or third parties contacting you for any of the above purposes whether by telephone, e-mail, fax or in writing. You confirm that you do not and will not consider any of the above as being a breach of your rights under the UK Telecommunications (Data Protection and Privacy) Regulations 1999.
10.4 Disclosure
We shall be entitled to sell or otherwise make available your User Information in order to send you information about us and our affiliates, associated companies and organisations, for the following purposes including but not limited to:
1. Promotional and/or marketing material about products, services and offers; 2. Market research or compliance; 3. Transfers to third parties as required; and 4. Any requirements imposed by operational law.
We are not responsible for any actions or policies of any third parties who request your User information and Users should check the applicable privacy policy of such third parties.
10.5 Communication With Players
By registering on tombola you do not object to us contacting you for any of the above purposes whether by telephone, e-mail, fax or in writing. You confirm that you do not and will not consider any of the above as being a breach of your rights under the UK Telecommunications (Data Protection and Privacy) Regulations 1999.
We may inform you (by email, phone, text message, mail or otherwise) about products and services that we consider may be of interest to you. You can choose not to receive emails by opting out at anytime via the opt out link at the bottom of the email. You may also request to be removed from such mailing lists by contacting Customer Services: Free phone 0800 29 888 73 or email support@tombola.co.uk
10.6 Cookies
You should be aware that information and data might be automatically collected through the use of Cookies. "Cookies" are small text files that store basic information that a website can use to recognise repeat site visits and as an example, re-call your name if this has been previously supplied. We may use this to observe behaviour and compile aggregate data in order to improve the Sites, target the advertising and assess general effectiveness of such advertising.
Cookies do not attach to your system and damage your files. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows you to deny or accept the Cookie feature. Note, however, that "personalised" services may be affected if the cookie option is disabled.
A player is required to accept cookies to login to the website. Should a player not accept cookies then they will not be able to log into the system and game play cannot take place.
10.7 Security
Security is very important to us. Secure Socket Layer ("SSL") encryption technology is used for protection of information in transit for any sensitive transactions such as payments. Additional security procedures are in place to protect the confidentiality, integrity and availability of Your User information. Your User information will not be kept longer than is necessary for the purposes stated in this Privacy Policy.
We reserve the right, at any time, to modify, alter, or update this Privacy Policy.
We will endeavour to provide the tombola service and website ("Site") using all reasonable care. However, the Site is provided without any warranties or guarantees. Unless specifically stated, and except as required by law, we will not be responsible or liable for the quality, accuracy or fitness for a particular purpose of the Site and do not promise that the material contained in it, or any of the functions contained on the Site or its server will operate without interruption or delay or will be error free, free of viruses or bugs or is compatible with any other software or material. In particular we accept no liability for any loss or corruption of data, communication or lines failure, any person's misuse of the Site or any error or omission in content.
Our service is provided without any express warranties or guarantees, unless specifically stated, and without any implied warranties or guarantees to the extent permitted by law.
We will be liable for any fraudulent misrepresentations we make and for any death or personal injury caused by our negligence. We will not be responsible or liable to you for any other loss or damage that you or any third party may suffer as a result of using or in connection with your use of the Site.
We will not be responsible or liable for the content, accuracy, timing or reliability of any information, statement or services offered by third parties, advertising or otherwise posting information via our website (whether directly or via links to or from other websites or resources), nor do we endorse the contents of such advertisements or information. If you have any claim arising from the actions or statements of a third party, you agree to pursue such a claim only against that third party and not from us.
Where it is illegal for people from certain countries to use our service, it is your responsibility to ensure that you comply with applicable laws governing your use of our service, It is your responsibility to check whether it is legal or not to register or play games on tombola within your jurisdiction and if it is illegal to do so you must exit this site immediately. We have the right to exclude any jurisdiction at our discretion.
These terms and conditions together with the Rules of tombola constitute the whole of the agreement between you and us. Nothing in this agreement shall exclude or limit liability for fraud. If any provision of these terms and conditions is or becomes illegal, void or invalid that shall not affect the legality and validity of the other provisions.
11.2 Card Liability
We do not accept liability for damages which may be caused by the interception or misuse of Players credit card details on the internet, unless stated to the contrary on the operators website pages.
tombola assumes no responsibility for any errors or omissions in the content of the site.
tombola may stop, modify games, site, terms and conditions and privacy policy at any time.
In accordance with the requirements of the Gibraltar Gambling Commissioner, no person under 18 is allowed to open an account or to play games on tombola.
12.2 Prohibited Jurisdictions
It is your responsibility to check whether it is legal or not to register or play games on an online Casino within your jurisdiction and if it is illegal to do so you must exit this site immediately. tombola has the right to exclude any jurisdiction at our discretion.
12.3 Regulation
tombola is regulated by the Gibraltar Gambling Commissioner. The Commissioner is independent and non political, and regulates gambling on behalf of the Government of Gibraltar. The Commissioner ensures that its regulatory and supervisory approach meets the very highest of international standards. Further details about the Commissioner please visit the official website http://www.gibraltar.gov.gi/internet-gaming
All material contained within the tombola site are the copyright of tombola ltd. The trademarks displayed on the tombola site are the property of tombola ltd. Use of any trademarks or copyright without written permission is strictly prohibited.
These terms shall be governed by and construed in accordance with Gibraltar Law. We are not authorised to arrange transactions in investments or otherwise engage in the conduct of investment business. You may not use our services for any business, commercial or investment purpose.
If any provision of the Game Rules proves to be illegal or unenforceable, this shall not prevent the remaining provisions continuing in full force and effect. The Game Rules will be interpreted in accordance with Gibraltar law and the entrants agree that all claims arising from their participation in the Game, which they may bring against us, will be under the exclusive jurisdiction of the Gibraltar Courts.
tombola (Gibraltar) Ltd is regulated by the Gibraltar Gambling Commissioner. Our complaints procedures which is in compliance with the Gibraltar Generic Code requirements is as follows:
14.2 How To Claim:
tombola endeavour to give you the best possible service and strive to get it right at all times. Should you feel that we have failed to offer our best the following is a step-by-step guide to our complaints procedure:
1. If you think we've made a mistake or let our standards slip, please get in touch with us at support@tombola.co.uk by calling FREE phone 0800 29 888 73 or by writing to us at: tombola (Gibraltar) Ltd Wylam Wharf Low Street Sunderland Tyne and Wear SR1 2JR
2. We will email you to confirm we have received your complaint and provide you with details of the person dealing with it.
3. What happens next?
We will investigate your complaint with the department concerned and if they cannot resolve the problem or if you are not happy with the outcome you can make an official complaint. tombola (Gibraltar) Ltd is regulated by the Gibraltar Gambling Commissioner. When you make an official complaint we will forward a copy of your complaint along with the resolution to the Commissioner. If you are not happy with the outcome or if you hold any concerns in relation in interactive gaming you may contact the Commissioner by visiting http://www.gibraltar.gov.gi/internet-gaming or by writing to:
Players are able to set their own weekly and daily deposit limits. To do this simply log in and go to 'My Account', and then click on 'Responsible Gambling'. Daily Limits - minimum you can set is £10.00 - Maximum you can set is £500.00 Weekly Limits - minimum you can set is £10.00 - Maximum you can set is £500.00 A week runs from midnight on Monday to 23.59 on the following Sunday. Our current policy is that a maximum that anyone can deposit in a week is £500.00 If you increase your limits this will take 24 hours to come into effect. If you decrease your limits they will immediately come into effect. We endeavour to ensure players cannot deposit more money than the limit they set but we will not reimburse any player who for technical reasons are able to spend more than their limit.
At tombola, we want everyone to enjoy playing our games. However we do recognise that a very small number of players would wish to restrict or even cease playing. We therefore provide a Self-Exclusion facility that allows players to close their account for a minimum period of six months. To do this simply log in and go to 'My Account', and then click on 'Responsible Gambling'. When choosing the self exclusion option, you will not qualify to receive any bonuses, or promotions we may offer during your self-exclusion. You will also be self- excluded from any emails or newsletters that we may send.
You can also choose to use the cool off facility that allows you to stop playing from between 1 day - 4 weeks. Once the selected cool off period has passed you can then return to play. Go to 'My Account', and then click on 'Responsible Gambling' to see these options.
You can invite your friends via Facebook, Twitter and email via tombola.co.uk. If your friend clicks on the invitation email you sent, then your username will automatically be entered into the registration form and you will be their playmate. If they don't click from the invitation email, in order for you to qualify for any playmates bonus, the person you invite to play must correctly enter your username as their playmate when registering or add it within 14 days of registering in the My Account section. After this time, they cannot add a playmate. The £20 playmate referral bonus will only be awarded if the playmates username has been automatically entered by the referral email or by being manually entered by the person who was invited.
1. In order to qualify for the £20 playmates referral bonus, the person you have referred must spend £20 (not bonus money) on tombola before the £20 bonus is awarded. When a player who you refer registers and deposits on the site and you are named as their playmate, you will automatically qualify for a playmate bonus. So when they win, you win too.
* Every time they win £20 or more you win a £2 playmates bonus
* If they win a £50+ jackpot you win a £10 playmates bonus
* If they win a £100+ jackpot you win a £20 playmates bonus
* If they win a £500+ jackpot you win a £50 playmates bonus
2. You can invite as many people as you wish.
3. If you are an existing player, within 14 days of registering you can nominate a playmate, after this time you will not be able to add a playmate. You can still however invite as many people as you wish.
4. You will only be awarded the £20 playmates referral bonus if the person who made you their playmate was a new player, deposited and spent £20 (not bonus money) and you were named as their playmate when they registered.
5. You will not receive the £20 playmates referral bonus if the person who made you their playmate was an existing player.
6. If the person you invited doesn't name you as their playmate when they register, unfortunately we cannot award you the £20 playmates referral bonus. They can however name you as their playmate within 14 days of registering by going to My Account and you will be rewarded with a playmates bonus each time they win £20 or more.
7. You cannot change your playmate, even if they have stopped playing on tombola, so choose carefully. If you have registered within 14 days and noticed that your playmate is incorrect; If this is an obvious typing error e.g. spelling error, extra digit added, then you can amend it by contacting the Customer Services team.
8. From the launch of New playmates on 10th Jan 2012, any player who has a playmate can no longer change this even if their playmate has stopped playing after 30 days. The playmate is fixed and can only be changed if there is an obvious mistake like a spelling error.
9. Players will get the £20 playmates bonus as long as their friend correctly entered their user name at time of registration. You can view your playmate or see who you are a playmate for by logging into tombola and go to My Account then click on playmates.
10. You will receive a playmates alert email when you have been awarded a playmates bonus. You can change the frequency that you receive these alerts to a weekly summary alert or opt out of receiving playmates alerts by going to 'My Account' and changing your email preferences. The weekly playmates alert will remind you how much playmates bonus you have been awarded in total that week and from which friend, including the amount, the date and time won. If you haven't won any playmates bonus money that week then you won't receive an email alert summary.
11. When you are logged into tombola, if you have been awarded a playmates bonus and refresh your screen, you will see the playmates symbol. Click on this to see who won to give you your playmates bonus.
12. You can only have one playmate, if you win, they will win a playmates bonus.
13. You can be the playmate for many people and if any of them win, you will win a playmates bonus.
14. As with all bonus money, playmates bonus money cannot be withdrawn and cannot be used to play Hamster Race or tombola roulette.
15. No bonus money will be awarded as a result of prizes won on Lucky Pick.
16. Players who abuse the use of chat as a way of encouraging or harass other players to add them as a playmate can have their chat facility removed.
Bonus money will be credited to your tombola account and cannot be withdrawn. You can use bonus money to play our games except Hamster Race or tombola roulette. If you have not deposited funds into your tombola account you will be unable to play our free game with bonus money. Bonus money can be won from the following:
19.1 Chat game prizes
Chat Moderators (CMs) will run quizzes throughout the day. Be the first person to answer a question and the CM will reward you with £1.00. The decision of the CM is final. You can win up to £2 per day with chat games, when you reach this level an asterisk (*) will appear by your username in the chat window. Each 24-hour period will begin at 4 am and the asterisk will then disappear.
19.2 Free game
£5 bonus can be won on our free game, however this cannot be withdrawn. If you have only played with bonus funds on tombola, you wont be able to play our free game.
19.3 Playmates
In order to qualify for the £20 playmates referral bonus, the person you have referred must spend £20 (not bonus money) on tombola before the £20 bonus is awarded. When a player who you refer registers and deposits on the site and you are named as their playmate, you will automatically qualify for a playmate bonus. So when they win, you win too.
* Every time they win £20 or more you win a £2 playmates bonus
* If they win a £50+ jackpot you win a £10 playmates bonus
* If they win a £100+ jackpot you win a £20 playmates bonus
* If they win a £500+ jackpot you win a £50 playmates bonus
See point 18 for further playmate terms and conditions
19.4 New Player First Deposit Sign Up Bonus Offer
tombola Bonus
Players are offered a 200% tombola bonus on their first deposit up to a maximum of £25, the minimum deposit is £10. For example, a player depositing £10 will receive £20 bonus from tombola. A player depositing the maximum amount of £25 will receive £50 bonus from tombola.
Bonus funds will be used at a rate equalling 50% of any stake placed.
Bonus funds can never be withdrawn.
Any unused bonus will be forfeit on closure of an account.
This offer is only available to new players who make a deposit.
This offer is awarded on a player's first deposit only.
The players MUST accept the bonus while making first deposit.
This promotion is restricted to one per tombola account.
The Promoter reserves the right to refuse any offer to any player for any reason, or to withdraw an offer at any time. No correspondence will be entered into.
You cannot use Bonus Money to play Hamster Race or tombola roulette.
19.5 £5 FREE Welcome Bonus
This sign up offer is available to new players. One £5 FREE per person
New players do not have to enter debit/credit card details or make a deposit to claim a £5 FREE
All codes are unique and any player entering a code incorrectly more than three times in a day will be blocked from re-attempting for a further 24 hours
The £5 FREE is bonus money and cannot be withdrawn or used to play Hamster Race or tombola roulette. Standard bonus money terms and conditions apply (note, if you withdraw all your funds, then you'll lose your bonus money).
FREE £5 FREE vouchers can be found in a number of weekly and monthly magazines. tombola cannot be held responsible for magazines purchased that do not contain a voucher
A £5 FREE will be credited to your tombola account
Play tombola games for free
Registered players
Existing registered or depositing players can redeem this offer as long as they have not previously claimed a code from a £5 Free or Everyone's a Winner promotion.
If you have an account with tombola, log in
Enter your unique code in the 'my account' section
A £5 FREE will be credited to your tombola account
Play tombola games for free
If you cannot see the section to enter your £5 FREE code then you have previously claimed a code and therefore cannot redeem this time.
tombola can choose to cease or change or withdraw this offer at anytime.
19.6 tombola Reload Terms And Conditions
. Existing players are offered a 200% Reload Bonus with their first deposit after 12.00am on 26th August 2008
. First deposits between £10 and £25 will receive a 200% welcome bonus
. Re load Bonus funds can be used to play all tombola games except Hamster Race, tombola roulette or the free game
. Re load Bonus funds cannot be withdrawn and are subject to the standard bonus withdrawal terms
. Any un-used Bonus funds will be forfeited on any withdrawal and on closure of account
. This offer is valid for players who registered on tombola before 23.59 on 25th August. Any subsequent deposits are not eligible for the Reload offer
. The Reload bonus is restricted to one per tombola account
. tombola reserves the right to refuse or withdraw any offer to any player for any reason at any time. No correspondence will be entered into.
1. Players are responsible for all content they post and upload onto their mytombola pages and we would advise you carefully choose the information you upload.
2. tombola will not be held responsible for storing photos players upload onto the site. We therefore ask that you always have another record of pictures you upload, as tombola cannot retrieve photos lost through either deletion or technical issues.
3. You are solely responsible for your interactions with other mytombola members who you have on your friends list. tombola has no obligation to become involved in any way with disputes between you and other members.
4. By accepting people to become your friends, you are allowing them to access your photos and posts.
5. When posting on your wall or your friends walls you should always be polite and friendly.
The following are examples of content that is prohibited to post on mytombola
Offensive, indecent or foul language
Racist comments
Promoting other sites
Promoting illegal or criminal activities
Sex or violence related
Contains nudity or links to sites containing unsuitable content
Could be deemed as spam, junk or advertising
You should not slander, harass, threaten or abuse anyone on mytombola
Posting photos you do not own the rights to
Posts that violate any privacy rights, publicity rights, copyrights, trademark rights and contract rights or any other rights of any person
Violating someones privacy
6. You should never give out personal information, such as log in details, full name, address or contact details, or any other information that could help someone discover your true identity.
7. tombola assumes no responsibility for monitoring content or conduct on mytombola.
8. Players can report content they may feel is not suitable and we reserve the right to delete posts/photos from players mytombola page if we feel that is it unsuitable content.
9. tombola reserve the right without explanation to remove, suspend or terminate your access to mytombola or the site if you have violated the terms and conditions.
10. By using mytombola you automatically agree to these terms and conditions and we also reserve the right to update the terms and conditions at any time.
11. tombola does not claim any ownership rights to any text, files or images that you post onto mytombola.
12. Your profile picture will appear on your mytombola page and can be changed as man times as you wish. All profile pictures must first be approved, so please choose something you are happy for others to see.
Please note that your profile picture will appear in the winners panel on bingo lite should you win.
Our aim here at tombola is to provide chat rooms where players can have fun as well as feeling safe in a friendly atmosphere. Although the Chat Moderators are always on hand to offer gentle reminders to anyone who may break the rules, we feel it is important to have a set of rules listed on the site for players to read if they wished.
We created the list by taking feedback from the players and we hope that the majority of players will support the rules, which we have listed below. Please can we ask that all players observe the following chat room rules.
The Chat Room Rules
No indecent or foul language Keep your identity secret!!! Do not give out your full name, address, telephone number or email address, or any other information that could help someone discover your true identity
Choose a nickname in good taste! If you choose anything offensive we will ask you to change it
Have respect for the CMs authority
Players should not harass, slander, abuse or threaten CMs or other players. See it - report it!!! support@tombola.co.uk
Players should not promote other websites or companies in the chat room
No children - this site is for over 18s only
Racist statements are strictly not allowed in any of our chat rooms and could result in your account being closed
Sexual Content Any chat of a sexual nature that may cause offence to others could result in the people being removed instantly from chat
Drug Use Content All promotion of drug related activities are not allowed in the rooms. However you are allowed to debate such a subject, providing it does not offend others
Other forbidden chat promotion of any illegal activities such as hacking, sex talk, stalking, gang activities are also deemed unacceptable and can result in being permanently removed from the site
Maintain a friendly chat room by respecting others and by assisting and welcoming new chatters
By using the chat room, you grant us a non-exclusive royalty-free license to use, display and transmit such information in any and all media without any duty to account to you as a player
Don't use capital letters in Chat - it is seen as SHOUTING
Players who abuse the use of chat as a way of encouraging other players to add them as a play-mate, can have their chat facility removed.
Any player who harasses others in the chat rooms to add them as their play-mate can have their chat facility removed.
CM's reserve the right to remove anyone from chat who continuously post negative comments about chat, the games, the site or other players.
A CMs decision is final
If a CM feels that the content of chat in unsuitable they have the power to remove them from the facility
21.2 Chat Game Prizes
The CM will specify the rules and how to play at the start of the game and will award £1.00 for correct answers. The CM's decision is final. You can win up to £2 per day with chat games, an asterisk (*) will appear by your username in the chat window after winning £2. Each 24-hour period will begin at 4 am and the asterisk will then disappear.
These Terms and Conditions shall be valid from the first day you register until you cease to hold an account.
24.1 - 07/02/2011
To play Lucky Pick you must have staked £2 (not bonus money) during Monday Sunday the previous week.
Lucky Pick is free to play only to players who have staked £2 (not bonus money) between Monday Sunday the previous week.
Lucky Pick is a daily game that is played over 7 days - players can play each day from midnight to 23.59.
Players can click seven windows on Monday and Tuesday and six windows every other day of the week.
Each day players will click on a window. There are 49 cash values hidden behind the windows, match the correct number of cash values to win.
If a player completes a matching set of symbols they will win that prize.
Prizes range from £5 bonus to £500 cash. Prizes are: Match 10 of the £500 symbols and win £500, match 9 of the £200 symbols and win £200, match 8 of the £100 symbols and win £100, match 7 of the £50 symbols and win £50, match 6 of the £20 symbols and win £20, match 5 of the £10 symbols and win £10, match 4 of the £5 symbols and win £5 bonus money
If a player wins a prize, they can still win another prize.
An average of £20,000 will be won each week. Estimated based on previous player numbers.
You can continue to play even if a day is missed however if you miss a day you will miss that days' windows.
24.1 - 28/02/2011
To play Happy Families you must have staked £2 (not bonus money) during Monday - Sunday the previous week. To play Happy Families simply stake £2 (not bonus money) on any game this week and you'll be able to play next week.
Happy Families is a daily free game to players who have staked £2 (not bonus money) between Monday to Sunday the previous week.
Happy Families is a daily game that is played over 7 days from Monday to Sunday. Players can play each day from midnight to 23.59.
Each week, players can click four cards on Monday, Tuesday and Wednesday and three cards Thursday to Sunday.
There are 49 unique characters in Happy Families, each of which belong to 1 of 7 families.
There are 49 cash values associated with each of the seven families. Match an entire family to win that cash value (all members in each family have the same prize value).
To play, click on a card on the right hand side to reveal a family member, it must be matched to the corresponding character on the left before the next card can be revealed.
If a player reveals and matches all members of a family they will win that prize associated with the family on that set of cards.
Prizes range from £5 bonus to £500 cash. Prizes are: Match 10 of the £500 cards and win £500, match 9 of the £200 cards and win £200, match 8 of the £100 cards and win £100, match 7 of the £50 cards and win £50, match 6 of the £20 cards and win £20, match 5 of the £10 cards and win £10, match 4 of the £5 cards and win £5 bonus money.
If a player wins a prize, they can still win another prize.
An average of £20,000 will be won each week. Estimated based on previous player numbers.
You can continue to play even if a day is missed however if you miss a day you will miss that days' cards.
If for any reason the game is halted during play, the last card revealed will be assumed to have been matched.
5. JackpotsKnock Out bingo
The jackpot prizes will be won if you survive 45 calls or more
* Documents must be dated within the last 4 months unless you are providing an annual statement.
19/07/2011 - tombola is now operating from Gibraltar. The following sections have been amended
Games on the website are now operated by tombola (Gibraltar) Limited, a company registered in Gibraltar with company number 105556 and whose registered office is 7/6 Cornwalls Lane, Gibraltar. In these terms and conditions "tombola", "we" and "us" are tombola (Gibraltar) Limited
1.1 The Games Pay to play games meeting the regulatory requirements of the Gibraltar Gambling Commissioner. The Commission is independent and non political and regulates gambling on behalf of the Government of Gibraltar.
4.1 Winnings Winnings will be immediately transferred to your account. From the homepage click "My account" then click on "Withdraw funds" and follow the on-screen instructions. To comply with regulations, we are required to confirm proof of identity where a customer withdraws an accumulative amount of £2,000 or more. Upon reaching an accumulative amount of £2,000 or more you will be automatically be sent an email upon withdrawal and you are required to provide TWO of any of the following documents:
Passport Driving Licence Header of a bank/credit card statement Header of a utility bill (gas, electricity, water, landline phone, council tax) Letter from Inland Revenue/DSS/DWP
* Documents must be dated within the last 4 months unless you are providing an annual statement.
From tombola, click on the "Withdraw" option located in "Your Account" and complete the requested details. Please note withdrawals to MasterCards will be remitted by cheque only. Also please note that withdrawal requests over £2,000 can only be remitted by cheque.
6.3 Withdrawals From Debit Card Accounts For debit card accounts payment will be made to your card within the normal banking cycle (usually 3-5 working days). For larger transactions we reserve the right to ask you to provide us with copies of proof of identity before a repayment can be made, any withdrawals over £2,000 can only be remitted by cheque. If we require proof of identity, an email will be automatically sent to you upon your withdrawal confirming acceptable forms of identification, which are:
Valid UK Passport
Valid UK Driving Licence
Header of a bank/credit card statement*
Header of a utility bill (gas, electricity, water, phone, council tax)*
Letter from Inland Revenue/DSS/DWP*
* Documents must be dated within the last 4 months unless you are providing an annual statement.
6.4 Withdrawals From Credit Card Accounts For most credit card accounts, payment will be made to your card within the normal banking cycle (usually 3-5 working days). Note if you use a MasterCard due to card scheme rules, we are unable to repay to your card. Funds will be paid by bank cheque. For larger transactions we reserve the right to ask you to provide us with copies of proof of identity before a payment to your card can be made, any withdrawals over £2,000 can only be remitted by cheque. Should you have any questions on the above, please contact our Customer Services team
7.4 Automatic Game Playing / Manipulation Of Software Automatic playing of Games by software or any other manipulation of the Games or your/another Player?s account data may result in termination of your membership, deletion of all associated accounts, and the cancellation of any outstanding prizes and deposits. Players that violate this policy will not be eligible for reinstatement under different screen names until further notice.
Players and visitors to the tombola website accept that any tampering by way of, hacking, use of viruses, manipulation of data, use of insider knowledge, or any other method of cheating is a material breach of the Terms and Conditions. tombola (Gibraltar) Limited retains full rights to recover both, any gains made by person(s) in material breach of the above, as well as any other direct, indirect or consequential losses.
10.2 Data Protection Act Registrations tombola (Gibraltar) Limited (a company registered in Gibraltar under company number 105559), complies with the Gibraltar Data Protection Act 2004. We are also complying with the UK Data Protection Act 1998. For a copy of our registrations/notifications under these Acts, please contact us via email at support@tombola.co.uk Further information can also be found here: http://www.gra.gi/ / http://www.dpr.gov.uk We process personal data only in strict compliance with the Data Protection Act 1998 and associated legislation.
12.3 Regulation tombola is regulated by the Gibraltar Gambling Commissioner. The Commissioner is independent and non political, and regulates gambling on behalf of the Government of Gibraltar. The Commissioner ensures that its regulatory and supervisory approach meets the very highest of international standards. Further details about the Commissioner please visit the official website http://www.gibraltar.gov.gi/internet-gaming
All material contained within the tombola site are the copyright of tombola ltd. The trademarks displayed on the tombola site are the property of tombola ltd. Use of any trademarks or copyright without written permission is strictly prohibited.
13.1 These terms shall be governed by and construed in accordance with Gibraltar Law. We are not authorised to arrange transactions in investments or otherwise engage in the conduct of investment business. You may not use our services for any business, commercial or investment purpose.
14.1 If any provision of the Game Rules proves to be illegal or unenforceable, this shall not prevent the remaining provisions continuing in full force and effect. The Game Rules will be interpreted in accordance with Gibraltar law and the entrants agree that all claims arising from their participation in the Game, which they may bring against us, will be under the exclusive jurisdiction of the Gibraltar Courts.
tombola (Gibraltar) Ltd is regulated by the Gibraltar Gambling Commissioner. Our complaints procedures which is in compliance with the Gibraltar Generic Code requirements is as follows:
14.2 How To Claim: tombola endeavour to give you the best possible service and strive to get it right at all times. Should you feel that we have failed to offer our best the following is a step-by-step guide to our complaints procedure:
1. If you think we've made a mistake or let our standards slip, please get in touch with us at support@tombola.co.uk by calling FREE phone 0800 29 888 73 or by writing to us at: tombola (Gibraltar) Ltd Wylam Wharf Low Street Sunderland Tyne and Wear SR1 2JR
2. We will email you to confirm we have received your complaint and provide you with details of the person dealing with it.
3. What happens next?
We will investigate your complaint with the department concerned and if they cannot resolve the problem or if you are not happy with the outcome you can make an official complaint. tombola (Gibraltar) Ltd is regulated by the Gibraltar Gambling Commissioner. When you make an official complaint we will forward a copy of your complaint along with the resolution to the Commissioner. If you are not happy with the outcome or if you hold any concerns in relation in interactive gaming you may contact the Commissioner by visiting http://www.gibraltar.gov.gi/internet-gaming or by writing to:
We also reserve the right to change the Terms and Conditions at any time. From time to time, certain provisions of these terms and conditions will change and will be updated accordingly. Notification of each such change will be published on our web site tombola. Each change will become effective immediately upon such change being posted on the website and you agree to be bound by them. Any such change will be highlighted in CAPITALS in these terms. Players should regularly check the terms and conditions for changes.
In the event that, as part of a promotional campaign or competition, we credit an amount to an account registered in your name, we reserve the right to reclaim any such unused amounts in the event that you fail to access or use that account during any period of six months. Irrespective of where players live in the world, tombola endeavours to deliver all promotional prizes and prizes that have been won to the prize winner's registered address destination or requested address. tombola reserves the right to offer an alternative prize of similar value (including a financial consideration) if it is either impractical or illegal to deliver the relevant prize to the player's relevant country.
23.2 Location Specific Promotional Prizes
tombola will specify if 'travel costs' are included in a location-specific promotional prize. If not specified as included, a winner must pay his or her own costs to the destination. tombola reserves the right to offer an alternative prize of similar value (including a financial consideration) if it is impractical for the player to travel to a location-based prize. In such cases, tombola will attempt to offer a similar type of prize at a location nearer to the player but tombola reserves the right alternatively to offer a financial consideration prize.
To play Lucky Pick you must have staked £2 real money during Monday - Sunday the previous week.
Lucky Pick is free to play only to players who have staked £2 (not bonus money) between Monday - Sunday the previous week.
Lucky Pick is a daily game that is played over 7 days - players can play each day from midnight to 23.59.
Players can click 6 windows on a Monday, Tuesday, Wednesday and Thursday, five windows every other day of the week.
Each day players will click on a window. There are 49 cash values hidden behind the windows, match the correct number of cash values to win.
If a player completes a matching set of symbols they will win that prize.
Prizes range from £5 bonus to £500 cash. Prizes are: Match 10 of the £500 symbols and win £500, match 9 of the £200 symbols and win £200, match 8 of the £100 symbols and win £100, match 7 of the £50 symbols and win £50, match 6 of the £20 symbols and win £20, match 5 of the £10 symbols and win £10, match 4 of the £5 symbols and win £5 bonus money
If a player wins a prize, they can still win another prize.
An average of £20,000 will be won each week. Estimated based on previous player numbers.
You can continue to play even if a day is missed however if you miss a day you will miss that days windows.
• This sign up offer is available to new players. One £5 FREE per person
• New players do not have to enter debit/credit card details or make a deposit to claim a £5 FREE
• All codes are unique and any player entering a code incorrectly more than three times in a day will be blocked from re-attempting for a further 24 hours
• The £5 FREE is bonus money and cannot be withdrawn or used to play Hamster Race or tombola roulette. Standard bonus money terms and conditions apply (note, if you withdraw all your funds, then you'll lose your bonus money).
• FREE £5 FREE vouchers can be found in a number of weekly and monthly magazines. tombola cannot be held responsible for magazines purchased that do not contain a voucher
A £5 FREE will be credited to your tombola account
Play tombola games for free
Registered players
Existing registered or depositing players can redeem this offer as long as they have not previously claimed a code from a £5 Free or Everyone's a Winner promotion.
If you have an account with tombola, log in
Enter your unique code in the 'my account' section
A £5 FREE will be credited to your tombola account
Play tombola games for free
If you cannot see the section to enter your £5 FREE code then you have previously claimed a code and therefore cannot redeem this time.
tombola can choose to cease or change or withdraw this offer at anytime.
All depositing players (even if they have claimed a free fiver in the past)
Registered players (non depositing players) who have not previously claimed a free £5 and Everyone's a Winner
The FREE £5 is bonus money and cannot be withdrawn or used to play Hamster Race or tombola roulette. Standard bonus money terms and conditions apply (note, if players withdraw funds, then they'll lose bonus money).
The Free £5 will be made available for players to redeem from 7th November 2011. Free £5 will be staggered from 7-24 November and players can check on the site to find out when theirs will become available.
To claim the Free £5 players simply need to click on the Free £5 button on the homepage (once logged in) and the Free £5 will be instantly credited to their tombola account. This will be visible from the day the player can claim until 30 November.
All players have until 12pm 30 November 2011 to claim their Free £5.
tombola can choose to cease or change this promotion at any time.
