The following sections explain the rules which govern all transactions that are effected through the tombola website. Please read the terms carefully and ensure that you understand them fully, before agreeing to be bound by them. tombola is only available to residents of the UK (this includes membership for our online bingo games and online games).

In order to play games on tombola, you will be required to register and make a deposit. Once registered and subject to satisfying verification, you can play the games. These terms and conditions will apply. Please note: Players that wish to only play the free game that features on tombola are required to have played at least one paid for game on tombola.co.uk after 26th August 2008. You should also refer to the FREE Game Rules.

Games on the website are operated by tombola (Alderney) Limited, a company registered in Alderney with company number 1537 and whose registered office is York House, Victoria Street, Alderney, Channel Islands, GY9 3TA. In these terms and conditions "tombola", "we" and "us" are tombola (Alderney) Limited.

You can contact our Customer Services team 9am - 10pm GMT 7 days a week by calling FREE phone 0800 29 888 73 or by email at support@tombola.co.uk We aim to answer all enquiries within 24 hours.

1.1 The Games

Pay to play games meeting the regulatory requirements of the Alderney Gambling Control Commission (AGCC). The Commission is independent and non political and regulates gambling on behalf of the States of Alderney.

1.2 Player

A person who pays to enter one of the Games - also known as the 'Wagerer'.

1.3 Prizes

Money or Goods won by a Player (also referred to as 'Winnings')

1.4 Prize Pool

Amount available for Prizes.

1.5 Progressive Jackpot

A jackpot whose payout is incrementally increased every time a bingo90 game is played.

1.6 Stake

The payment wagered to enter one of the paid for Games - also referred to as a 'Bet'.

1.7 Winner

Player who wins a Prize.

2.1 Under-18s

You must be at least 18 years old in order to register and play any of the games on tombola. We reserve the right to request your proof of age. In such instances where we suspect you maybe under 18, your account could be suspended pending investigation. We reserve the right to void and return any stakes placed by minors as well as remove anyone in chat whom we suspect maybe under age.

You must personally register your own account and should not register for anyone else or disclose your log in details to anyone. To play the pay to play games you are required to enter payment details securely. You must only make deposits and withdrawals using your own registered payment method.

2.2 International Activity

The games that are featured on tombola can only be played in the UK. Some countries prohibit some or all of the forms of gambling available on this site. Tombola does not intend that persons located in a jurisdiction in which such registration and/or playing any of the games is unlawful or contrary to any applicable regulation at the time of registration should play the games. It is your responsibility to ensure that this is not the case; participation in the games is void wherever prohibited by any applicable law.

2.3 Identification

In accordance with the legislation laid out by the States of Alderney, we may use the information you have given us, or we already hold about you, or which we receive from any enquiry we may make with agencies to confirm your identity. The process enables us to open accounts quickly whilst verifying your age and identity and assists in fraud prevention. We will check any details you disclose against any databases (public or private) to which we have access and will keep a record of that check.

We will also retain your personal information and may use it in the future to assist other companies with identity verification. You agree that we may process, use, record and disclose personal information, which you provide in connection with your registration, and that such personal data may be recorded by the credit reference agencies or us.

2.4 Personal Identification Password

On registration you are assigned a unique User ID along with your own choice of password. It is your responsibility to ensure you do not reveal your User ID and/or Password to anyone else. You are responsible for any stakes placed where your User ID and Password have been correctly entered.

2.5 Forgotten Password

Should you have forgotten your password or suspect that someone else has learned of your unique User ID, please contact our Customer Service team immediately.

2.6 Refusal of Registration

We reserve the right to suspend or close your account and refund any balance of your account without further explanation. In this instance any outstanding credits will be honoured.

2.7 Entering Card Details

You are required to register a credit/debit card or PayPal to your account in order to commence gaming. The credit/debit card or PayPal account you use for your first deposit will become the registered credit/debit card/PayPal for your account and will be used for future deposits and withdrawals. Subsequent deposits will require you to only enter the amount you wish to deposit and the same card/PayPal details that were registered to your account will be used to take the payment. Please note that for security reasons tombola does not store your card details in a retrievable format.

Card details are stored using a secure one-way encryption algorithm, which means that the original details cannot be obtained from the encrypted data. The actual card details are held securely by our approved payment provider, which allows us to enable you to process future transactions without the need to re-enter your card details. PayPal provides a secure and easy way to make online payments without sharing financial information, they have an encryption system that will protect your personal details from ever being shared or misused.   If you need to change your registered card details (for example, you may have a new card number) then you can do this in the account area or you can contact Customer Services. If you need to change your registered PayPal details then you can do this by logging into your PayPal account.  MasterCard users should also note that withdrawals to a MasterCard are not permitted, so any withdrawals you wish to make can only be paid by cheque.

2.8 Secure Communications

When you send confidential personal account data (including credit/debit card details) to us, we require that a "secure session" be established first using Secure Socket Layer (SSL) technology. This means that data passed back and forth between your computer and our systems is secured using public key cryptography. Your computer exchanges key information with our servers to create a private conversation that only your computer and our servers can understand. Our links with our payment gateway (a leading UK e-commerce payment company) uses the same technology to transmit any payment information securely. They in turn have secure encrypted links between themselves and all of the major banks to allow the payment to be processed.

tombola employees do NOT have access to your full credit/debit card details. When you send and receive payments via PayPal we do not have access to any payment details as this is held securely within your PayPal account.

2.9 One Account Per Player

It is the intention of tombola that an individual should have a maximum of one account with tombola. tombola prohibits individuals from opening more than one account.

2.10 Player Responsibility

It is the players’ responsibility to keep your personal details private at all times. Players are responsible for all gaming transactions actioned through their account where all personal details have been correct when entered by the person placing the wager. You should also log out when you have finished playing.

2.11 Updating Card Details

Account holders are also responsible for keeping accurate details provided at registration up to date. You can access and amend your own individual account information by clicking on "Credit Account", then "Update Card Details" in the "My Account" area of the site. If PayPal is linked to your tombola account you are responsible for keeping your PayPal account up to date.  If you have any questions please contact our Customer Services, who will be pleased to help you.

Account holders are responsible for all gaming transactions actioned through their account where the person wagering has entered the correct user name, password and personal question details. Account holders should not under any circumstances divulge their password or account details to any third party. Where an account holder has reason to believe that a third party may be in possession of their password and/or account details, the account holder is responsible for contacting tombola immediately to register a replacement password. The account holder should do this by emailing support@tombola.co.uk or by calling Free phone 0800 29 888 73 9am - 10pm GMT, 7 days a week.

Account holders are responsible for contacting PayPal if they have reason to believe that a third party may be in possession of their password and/or account details. The account holder should do this by accessing the PayPal website www.paypal.co.uk

2.12 Interest On Player Account Funds

Interest will not be payable on monies held in customer accounts as these are deemed to be advance payments for intended wagering.

3.1 Deposit Methods

You can deposit money into your account to play the Games using VISA/ MasterCard credit cards, Switch/ Maestro, Visa Delta, Visa Electron, Solo and PayPal, 'tombola' will appear as a reference on your card statement. PayPal will show a transaction from TOMBOLA ALDERNEY.

3.2 Minimum Deposit

The minimum account deposit is £10.00 and must be made by using a valid payment method. The maximum deposit is £500.00 in any 24 hour period, should your account hold £500.00 we will not accept any further deposits until your account holds £250.00 or less.

3.3 First Money Match Bonus

Tombola Bonus
• Players are offered a 100% tombola match bonus on their first deposit up to a maximum of £25.00.
• Bonus funds will be used at a rate equalling 50% of any stake placed.
• Bonus funds can never be withdrawn.
• Any unused bonus will be forfeit on closure of an account.
• This offer is only available to new players who make a deposit.
• This offer is awarded on a player’s first deposit only.
• The players MUST accept the bonus while making first deposit.
• This promotion is restricted to one per tombola account.
• The Promoter reserves the right to refuse any offer to any player for any reason, or to withdraw an offer at any time. No correspondence will be entered into.
• You cannot use Bonus Money to play Hamster Race or Footy coupon.

3.4 Tombola Reload Terms And Conditions

• Existing players are offered a 100% Reload Bonus with their first deposit after 12.00am on 26th August 2008.
• Players depositing between £10 and £25 will be matched with the same amount.
• Re load Bonus funds can be used to play all tombola games except Hamster Race and Footy coupon.
• Re load Bonus funds cannot be withdrawn and are subject to the standard bonus withdrawal terms.
• Any un-used Bonus funds will be forfeited on any withdrawal and on closure of account.
• This offer is valid for players’ who registered on tombola before 23.59 on 25th August. Any subsequent deposits are not eligible for the Reload offer.
• The Reload bonus is restricted to one per tombola account.
• tombola reserves the right to refuse or withdraw any offer to any player for any reason at any time. No correspondence will be entered into.

3.5 Second deposit bonus

• All players who make a second deposit after 1st June 2009 will receive a free £5 bonus.
• Bonus funds will be used at a rate equalling 50% of any stake placed.
• Bonus funds can never be withdrawn.
• Any unused bonus will be forfeit on closure of an account.
• This offer is only available to players who make a deposit.
• This offer is awarded on a player’s second deposit only.
• The players MUST accept the bonus while making their second deposit.
• This promotion is restricted to one per tombola account.
• The Promoter reserves the right to refuse any offer to any player for any reason, or to withdraw an offer at any time. No correspondence will be entered into.
• You cannot use Bonus Money to play Hamster Race or Footy coupon.

3.6 Credit Card Charges

We do not charge for deposits by Debit or Credit cards although customers should note that some Credit Card Companies categorise betting transactions as 'cash' and may levy a fixed and/or interest charge from the date of payment. Please note we accept no responsibility for any charges or fees levied by your card issuing bank or financial institution.

4.1 Winnings

Winnings will be immediately transferred to your account. From the homepage click "My account" then click on "Withdraw funds" and follow the on-screen instructions. To comply with regulations, we are required to confirm proof of identity where a customer withdraws an accumulative amount of £3,000 or more within any 90-day period. Upon reaching an accumulative amount of £3,000 or more you will be automatically be sent an email upon withdrawal and you are required to provide TWO of any of the following documents:

• Passport
• Driving Licence
• Header of a bank/credit card statement
• Header of a utility bill (gas, electricity, water, landline phone, council tax)
• Letter from Inland Revenue/DSS/DWP

From tombola, click on the "Withdraw" option located in "Your Account" and complete the requested details. Please note withdrawals to MasterCards will be remitted by cheque only. Also please note that withdrawal requests over £3,000 can only be remitted by cheque.

4.2 Publication Of Winnings

We promote winnings paid out to players as part of our promotional efforts. Publicised winnings are for all winnings paid unless otherwise stated.

4.3 Big Winner Promotional Information

Winners on the site grant tombola irrevocable right but not obligation to use and publish their proper name and town online and in print, any other media or our promotional agencies to use your details without compensation unless prohibited by law.

4.4

All prizes unless stated otherwise will be cash prized.

4.5

Winners may be required to submit valid identification before receiving their prize.

The game prize varies from game to game and is dependent upon the number of players in the game, the number of tickets purchased, the ticket price, the amount of real money staked and the amount of bonus money staked. The following highlights the jackpot prize for each game.

bingo 90
Has a progressive jackpot, the jackpot prize starts at £500. This is won if you complete your ticket in 40 calls or less.

bingo 80
The jackpot prize is £500. This is won if you complete your ticket in 45 calls or less.

bingo 75
The jackpot prize is £500. The number of calls to win the jackpot varies depending on the shape that is currently being played.

bingo 50
The jackpot prize varies for each ticket price. This is won if you complete your ticket in 19 calls or less.

bingo Lite
The jackpot prize is £100. This is won if you complete your ticket in 45 calls or less.

Cinco
Win the jackpot in the first 5 cards drawn and win:
£20,000 in Monte Carlo, Casablanca, Mandalay and Havana.
£10,000 in St Moritz and Manhattan.
£5,000 in Capri, Cannes, Cairo, Shanghai, Miami and Naples.

Win the jackpot in the first 6 cards drawn and win:
£2,000 in Monte Carlo, Casablanca, Mandalay and Havana.
£1,000 in St Moritz and Manhattan.
£500 in Capri, Cannes, Cairo, Shanghai, Miami and Naples.

Win the jackpot in the first 7 cards drawn and win:
£1,000 in Monte Carlo, Casablanca, Mandalay and Havana.
£500 in St Moritz and Manhattan.
£250 in Capri, Cannes, Cairo, Shanghai, Miami and Naples.

Bingo Roulette
Mirage jackpots - £2,000 if won in 10 spins or less or £200 if won in 11 or 12 spins. Luxor jackpots - £2,000 if won in 10 spins or less or £200 if won in 11 or 12 spins. Venetian jackpots - £5,000 if won in 10 spins or less or £500 if won in 11 or 12 spins. Bellagio jackpots - £10,000 if won in 10 spins or less or £1,000 if won in 11 or 12 spins.

Bandit
The Ship
Score 1150 or more and win £1,000
Score 1100 or more and win £100
Score 1050 or more and win £50

Red Lion
Score 1150 or more and win £5,000
Score 1100 or more and win £500
Score 1050 or more and win £250

King's Head
Score 1150 or more and win £20,000
Score 1100 or more and win £2,000
Score 1050 or more and win £1,000

Roller-Coaster
The jackpot is won if you fill your carriage with the first five or six balls.
5 balls win - £5,000
6 balls win - £500

Hamster Race
The amount won depends on how much you stake and the hamster you have chosen.
Stake 25p and players could win £1 up to £4
Stake 50p and players could win £2 up to £8
Stake £1 and players could win £4 up to £16
Stake £2 and players could win £8 up to £32

Battleships
A jackpot prize of £2,500 is available for each game. This is won if you sink all ships in 15 or less strikes. Sink all ships in 16 or 17 strikes and £500.

6.1 Payment Requests

You must submit your request for payment with a preferred payment method, either debit/credit card payment, cheque payment or PayPal payment. tombola reserves the right to choose a preferred payment method and to refuse payment if a person claiming payment is unable to provide evidence proving their eligibility as the named account holder and are authorised to use the credit/debit card or  PayPal which paid for the winning ticket.

6.2 Minimum Withdrawals

The minimum withdrawal from a player’s account is £10 unless a player is closing their account. If a player is closing their account they can request the remaining balance to be paid across to them.

6.3 Withdrawals From Debit Card Accounts

For debit card accounts payment will be made to your card within the normal banking cycle (usually 3-5 working days). For larger transactions we reserve the right to ask you to provide us with copies of proof of identity before a repayment can be made, any withdrawals over £3,000 can only be remitted by cheque. If we require proof of identity, an email will be automatically sent to you upon your withdrawal.

6.4 Withdrawals From Credit Card Accounts

For most credit card accounts, payment will be made to your card within the normal banking cycle (usually 3-5 working days). Note if you use a MasterCard due to card scheme rules, we are unable to repay to your card. Funds will be paid by bank cheque. For larger transactions we reserve the right to ask you to provide us with copies of proof of identity before a payment to your card can be made, any withdrawals over £3,000 can only be remitted by cheque. Should you have any questions on the above, please contact our Customer Services team Contact Us

6.5 Paypal Withdrawals

For PayPal accounts payments into your tombola account will be transferred immediately. Withdrawals from your tombola account into your PayPal account may take up to 5 days to process. For larger transactions we reserve the right to ask you to provide us with copies of proof of identity before a repayment can be made. You can not withdraw more than £5,000 in a single PayPal withdrawal transaction. If PayPal is your registered payment method then withdrawals can only be made back to the same PayPal account, no other withdrawal method is permitted. Should you have any questions on the above, please contact our Customer Services

6.6 Changes To Your Personal Details

Account holders are also responsible for keeping accurate details provided at registration up to date. You can access and amend your own individual account information by clicking on "My Account Details" in the "My Account" area of the site. Should you change your surname and/or address you must provide proof of such change before any account details can be updated.

6.7 Changes To Your Banking Details

If any part of your debit or credit card number changes, including the issue number (where applicable) and expiry date, it is your responsibility to inform us immediately. Failure to do so may result in transactions being declined by your bank, building society or credit card company. We will not accept any liability or responsibility for transactions that are declined as a result of incorrect bankcard details where you have failed to provide us with the changes to your details. Should your debit or credit card be lost or stolen, please contact the customer support team immediately.

6.8 Bonus Money

When making a withdrawal you will be informed of the following: how much bonus money is held in your account, how much you can withdraw without losing bonus money and how much you can withdraw in total. In order to not lose your bonus money, you must keep the same amount of real money as bonus funds in your account.

Should you choose to withdraw the total amount available, then you will lose any bonus funds held in your account.

7.1 Stakes Declared Void

In any circumstances where a stake is deemed to be or is declared void under these terms, any sum deducted from your account in respect of that stake shall be credited to your tombola account.

7.2 Closing Player Accounts

We reserve the right to close an account at any time without explanation. Unused advance payments will be refunded to account holders. It is agreed by the Customer that charging back any deposited funds shall be considered a breach of this agreement and entitles us to close their account and terminate our relationship.

7.3 Suspicious Card Transactions

If we determine or suspect that a transaction is suspicious and involves or may involve financial crime or similar activity, tombola reserves the right to retain the amount of that transaction and any other transaction made by you. We shall be under no obligation to provide you with any reasons for so doing.

7.4 Automatic Game Playing / Manipulation Of Software

Automatic playing of Games by software or any other manipulation of the Games or your/another Player’s account data may result in termination of your membership, deletion of all associated accounts, and the cancellation of any outstanding prizes and deposits. Players that violate this policy will not be eligible for reinstatement under different screen names until further notice.

Players and visitors to the tombola website accept that any tampering by way of, hacking, use of viruses, manipulation of data, use of insider knowledge, or any other method of cheating is a material breach of the Terms and Conditions. tombola (Alderney) Limited retains full rights to recover both, any gains made by person(s) in material breach of the above, as well as any other direct, indirect or consequential losses.

Should we decide to waive a rule in the interest of fair play to you, it will not set any precedent for the future.

8.1 Loss Of Connectivity To Gaming System|

If, for any reason, an individual player loses their connection to the game server then the system will include their purchase in the game as normal and any prizes due will be paid into their tombola account. This will have no effect on the outcome of the game.

8.2 Malfunction

A malfunction during play voids all pays and plays, but a malfunction after the game has finished will result in the prizes being honoured.

9.1 Payout Rates

We reserve the right, at our discretion, to make changes to the payout rates applying to all tombola games.

9.2 Refusal Of Stakes

We reserve the right to refuse the whole or part of any stake without explanation. Tombola reserves the right to verify the eligibility of any winner before payment is made and we reserve the right to refuse payment to any player who violates the full terms and conditions.

If as a result of hardware or software error of any kind, there are more wining claims than budgeted for, tombola reserves the right to award the budget prizes by means of a random prize draw among valid claimants.

10.1 Privacy Policy Enquiries

This Privacy Policy sets out our data processing practices carried out through the use of the Internet and World Wide Web. If you have any requests concerning your personal information or any queries with regard to these practices, please contact us at support@tombola.co.uk

10.2 Data Protection Act Registrations

tombola (Alderney) Limited (a company registered in Alderney under company number 1537), complies with the Data Protection (Bailiwick Of Guernsey) Law 2001 (registration number: 011311). We are also complying with the UK Data Protection Act 1998. For a copy of our registrations/notifications under these Acts, please contact us via email at support@tombola.co.uk Further information can also be found here: http://www.dataprotection.gov.gg / http://www.dpr.gov.uk We process personal data only in strict compliance with the Data Protection Act 1998 and associated legislation.

10.3 Data Collection

To deposit funds and place stakes on the Sites, you will be asked to enter User Information. Such User Information will only be used for the purposes as set out in this Privacy Policy.

By entering your User Information, you accept that we may retain your User Information and that it may be held by us or any third party company that processes it on our behalf.

We reserve the right to perform statistical analyses of Users' behaviour and characteristics in order to measure interest in, and use of, the various areas of the Sites and, in addition, to inform advertisers of such information as well as the number of Users that have been exposed to or who have clicked on their advertising banners. We will provide only aggregated data from these analyses to third parties.

By ticking the appropriate box on the registration page you do not object to us, our associated companies, business partners or third parties contacting you for any of the above purposes whether by telephone, e-mail, fax or in writing. You confirm that you do not and will not consider any of the above as being a breach of your rights under the UK Telecommunications (Data Protection and Privacy) Regulations 1999.

10.4 Disclosure

We shall be entitled to sell or otherwise make available your User Information in order to send you information about us and our affiliates, associated companies and organisations, for the following purposes including but not limited to:

1. Promotional and/or marketing material about products, services and offers;
2. Market research or compliance;
3. Transfers to third parties as required; and
4. Any requirements imposed by operational law.

We are not responsible for any actions or policies of any third parties who request your User information and Users should check the applicable privacy policy of such third parties.

10.5 Communication With Players

By registering on tombola you do not object to us contacting you for any of the above purposes whether by telephone, e-mail, fax or in writing. You confirm that you do not and will not consider any of the above as being a breach of your rights under the UK Telecommunications (Data Protection and Privacy) Regulations 1999.
We may inform you (by email, phone, text message, mail or otherwise) about products and services that we consider may be of interest to you. You can choose not to receive emails by opting out at anytime via the opt out link at the bottom of the email. You may also request to be removed from such mailing lists by contacting Customer Services: Free phone 0800 29 888 73 or email support@tombola.co.uk

10.6 Cookies

You should be aware that information and data might be automatically collected through the use of Cookies. "Cookies" are small text files that store basic information that a website can use to recognise repeat site visits and as an example, re-call your name if this has been previously supplied. We may use this to observe behaviour and compile aggregate data in order to improve the Sites, target the advertising and assess general effectiveness of such advertising.

Cookies do not attach to your system and damage your files. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows you to deny or accept the Cookie feature. Note, however, that "personalised" services may be affected if the cookie option is disabled.

A player is required to accept cookies to login to the website. Should a player not accept cookies then they will not be able to log into the system and game play cannot take place.

10.7 Security

Security is very important to us. Secure Socket Layer ("SSL") encryption technology is used for protection of information in transit for any sensitive transactions such as payments. Additional security procedures are in place to protect the confidentiality, integrity and availability of Your User information. Your User information will not be kept longer than is necessary for the purposes stated in this Privacy Policy.

We reserve the right, at any time, to modify, alter, or update this Privacy Policy.

11.1

You agree that tombola (Alderney) Limited is the sole owner of all rights to technology, software and business systems utilised in this website and that your use of this website (and registration thereon) confers no rights whatsoever to intellectual property contained or utilised therein. Use or publication by you of any item displayed on this website is strictly prohibited.

12.1

We will endeavour to provide the tombola service and website ("Site") using all reasonable care. However, the Site is provided without any warranties or guarantees. Unless specifically stated, and except as required by law, we will not be responsible or liable for the quality, accuracy or fitness for a particular purpose of the Site and do not promise that the material contained in it, or any of the functions contained on the Site or its server will operate without interruption or delay or will be error free, free of viruses or bugs or is compatible with any other software or material. In particular we accept no liability for any loss or corruption of data, communication or lines failure, any person's misuse of the Site or any error or omission in content.

Our service is provided without any express warranties or guarantees, unless specifically stated, and without any implied warranties or guarantees to the extent permitted by law.

We will be liable for any fraudulent misrepresentations we make and for any death or personal injury caused by our negligence. We will not be responsible or liable to you for any other loss or damage that you or any third party may suffer as a result of using or in connection with your use of the Site.

We will not be responsible or liable for the content, accuracy, timing or reliability of any information, statement or services offered by third parties, advertising or otherwise posting information via our website (whether directly or via links to or from other websites or resources), nor do we endorse the contents of such advertisements or information. If you have any claim arising from the actions or statements of a third party, you agree to pursue such a claim only against that third party and not from us.

Where it is illegal for people from certain countries to use our service, it is your responsibility to ensure that you comply with applicable laws governing your use of our service, It is your responsibility to check whether it is legal or not to register or play games on tombola within your jurisdiction and if it is illegal to do so you must exit this site immediately. We have the right to exclude any jurisdiction at our discretion.

These terms and conditions together with the Rules of tombola constitute the whole of the agreement between you and us. Nothing in this agreement shall exclude or limit liability for fraud. If any provision of these terms and conditions is or becomes illegal, void or invalid that shall not affect the legality and validity of the other provisions.

12.2 Card Liability

We do not accept liability for damages which may be caused by the interception or misuse of Players’ credit card details on the internet, unless stated to the contrary on the operator’s website pages.
Tombola assumes no responsibility for any errors or omissions in the content of the site.
Tombola may stop, modify games, site, terms and conditions and privacy policy at any time.

13.1 Age Policy

In accordance with the requirements of the Alderney Gambling Control Commission, no person under 18 is allowed to open an account or to play games on tombola.

13.2 Prohibited Jurisdictions

It is your responsibility to check whether it is legal or not to register or play games on an online Casino within your jurisdiction and if it is illegal to do so you must exit this site immediately. tombola has the right to exclude any jurisdiction at our discretion.

13.3 Regulation

tombola is regulated by The Alderney Gambling Control Commission (AGCC), which was established in May 2000. The Commission is independent and non political, and regulates gambling on behalf of the States of Alderney. The Commission ensures that its regulatory and supervisory approach meets the very highest of international standards. Further details about the AGCC please visit the official website http://www.gamblingcontrol.org.

All material contained within the tombola site are the copyright of tombola ltd. The trademarks displayed on the tombola site are the property of tombola ltd. Use of any trademarks or copyright without written permission is strictly prohibited.

14.1

These terms shall be governed by and construed in accordance with Alderney Law. We are not authorised to arrange transactions in investments or otherwise engage in the conduct of investment business. You may not use our services for any business, commercial or investment purpose.

15.1

If any provision of the Game Rules proves to be illegal or unenforceable, this shall not prevent the remaining provisions continuing in full force and effect. The Game Rules will be interpreted in accordance with Alderney law and the entrants agree that all claims arising from their participation in the Game, which they may bring against us, will be under the exclusive jurisdiction of the Alderney Courts.

tombola (Alderney) Ltd is regulated by the AGCC (Alderney Gambling Control Commission). Our complaints procedures which is in compliance with AGCC requirements is as follows:

15.2 How To Claim:

tombola endeavour to give you the best possible service and strive to get it right at all times. Should you feel that we have failed to offer our best the following is a step-by-step guide to our complaints procedure:

1. If you think we've made a mistake or let our standards slip, please get in touch with us at support@tombola.co.uk by calling FREE phone 0800 29 888 73 or by writing to us at:
tombola (Alderney) Ltd
Wylam Wharf
Low Street
Sunderland
Tyne and Wear
SR1 2JR

2. We will email you to confirm we have received your complaint and provide you with details of the person dealing with it.

3. What happens next?

We will investigate your complaint with the department concerned and if they cannot resolve the problem or if you are not happy with the outcome you can make an official complaint. tombola (Alderney) Ltd is regulated by the Alderney Gambling Control Commission. When you make an official complaint we will forward a copy of your complaint along with the resolution to the AGCC. If you are not happy with the outcome or if you hold any concerns in relation in interactive gaming you may contact the AGCC by visiting http://www.gamblingcontrol.org/ or by writing to:

The Alderney Gambling Control Commission
St Anne's House
Queen Elizabeth II Street
Alderney
Channel Islands
GY9 3TB
Phone: + 44 (0) 1481 825500
By Fax: + 44 (0) 1481 823978
By email: info@gamblingcontrol.org

16.1

• Players are able to set their own weekly and daily deposit limits.
• To do this simply log in and go to 'My Account', and then click on 'Responsible Gambling'.
• Daily Limits - minimum you can set is £10.00 - Maximum you can set is £500.00
• Weekly Limits - minimum you can set is £10.00 - Maximum you can set is £500.00
• A week runs from midnight on Monday to 23.59 on the following Sunday.
• Our current policy is that a maximum that anyone can deposit in a week is £500.00
• If you increase your limits this will take 24 hours to come into effect.
• If you decrease your limits they will immediately come into effect.
• We endeavour to ensure players cannot deposit more money than the limit they set but we will not reimburse any player who for technical reasons are able to spend more than their limit.

17.1

At tombola, we want everyone to enjoy playing our games. However we do recognise that a very small number of players would wish to restrict or even cease playing. We therefore provide a Self-Exclusion facility that allows players to close their account for a minimum period of six months. To do this simply log in and go to 'My Account', and then click on 'Responsible Gambling'. When choosing the self exclusion option, you will not qualify to receive any bonuses, or promotions we may offer during your self-exclusion. You will also be self- excluded from any emails or newsletters that we may send.

18.1

You can also choose to use the cool off facility that allows you to stop playing from between 1 day - 4 weeks. Once the selected cool off period has passed you can then return to play. Go to 'My Account', and then click on 'Responsible Gambling' to see these options.

19.1 Referring a friend

You are able to send an email via the site to your friends inviting them to join and play tombola.co.uk. In order for to qualify for any bonuses the person you invite to play must correctly enter your username as their play-mate when registering. If they click on the email your username will be automatically entered into the registration form. The £5 play-mate referral bonus will only be awarded if the play-mates username is entered at the point of registration.

1. In order to qualify for the £5 play-mates referral bonus, the person you have referred must spend £25 on tombola before the £5.00 bonus is awarded. When a player who you refer registers and deposits on the site and correctly names you as their play-mate you will automatically qualify for a play-mate bonus. So when they win you win too.

* Every time they win £20 or more you win a £1 play-mates bonus
* If they win a £50+ jackpot you win a £5 play-mates bonus
* If they win a £100+ jackpot you win a £10 play-mates bonus
* If they win a £500+ jackpot you win a £25 play-mates bonus

2. You can invite as many people as you wish
3. You don't have to be a new player to have a play-mate. If you are an existing player you can still choose a play-mate by simply entering their username in the My Account play-mates section
4. You will only be awarded the £5 play-mates referral bonus if the person who made you their play-mate was a new player and named you when they registered.
5. You will not receive the £5 play-mates referral bonus if the person who made you their play-mate was an existing player.
6. If a new player forgets to name you when they register, unfortunately we cannot award you the £5 play-mates referral bonus but they can still make you their play-mate by going to My Account.
7. You can only change your play-mate if they stop playing for more than 30 days, so choose carefully. Should you wish to change your play-mate, you must contact Customer Services who will carry out a check on the account of the player that you wish to change.
8. The refresh balance button will become a p-m symbol if you win a play-mates bonus. Click on this to see who won to give you your bonus.
9. You can only have one play-mate and they will win a play-mates bonus if you win.
10. You can be the play-mate for many people and if any of them win you will win a play-mates bonus.
11. As with all bonus money, play-mates bonus money cannot be withdrawn and cannot be used to play Hamster Race or Footy coupon.
12. No bonus money will be awarded as a result of prizes won on the free game Lucky Pick.
13. Existing players are able to change their play-mate once themselves via the play-mates section in my Account.
14. Further changes can only be made by Customer Services and if the play-mate has stopped playing for more than 30 days.
15. New players are not allowed to change their play-mate unless the person named stops playing for more than 30 days. They can change their play-mate by contacting Customer Services.
16. You can only change your play-mate once so choose carefully. Make sure you choose someone who you wish to benefit at the same time as your win.
17. Players who abuse the use of chat as a way of encouraging other players to add them as a play-mate, can have their chat facility removed.
18. Any player who harasses others in the chat rooms to add them as their play-mate can have their chat facility removed.

Bonus money will be credited to your tombola account and cannot be withdrawn. You can use bonus money to play our games except Hamster Race and Footy coupon. If you have not deposited funds into your tombola account you will be unable to play our free game with bonus money. Bonus money can be won from the following:

20.1 Chat game prizes

Chat Moderators (CM's) will run quizzes throughout the day. Be the first person to answer a question and the CM will reward you with £1.00. The decision of the CM is final. You can win up to £2 per day with chat games, when you reach this level an asterisk (*) will appear by your username in the chat window. Each 24-hour period will begin at 4 am and the asterisk will then disappear.

20.2 Free game

£5 bonus can be won on our free game, however this cannot be withdrawn. If you have only played with bonus funds on tombola, you won’t be able to play our free game.

20.3 Play- Mates

1. The £5 play-mate referral bonus, will only be awarded if the play-mates username is entered at the point of registration. 2. In order to qualify for the £5 play-mates referral bonus, the person you have referred must spend £25 on tombola before the £5.00 bonus is awarded. When a player who you refer registers and deposits on the site and correctly names you as their play-mate you will automatically qualify for a play-mate bonus when they win e.g

* Every time they win £20 or more you win a £1 play-mates bonus
* If they win a £50+ jackpot you win a £5 play-mates bonus
* If they win a £100+ jackpot you win a £10 play-mates bonus
* If they win a £500+ jackpot you win a £25 play-mates bonus

3. You will only be awarded the £5 play-mates referral bonus if the person who made you their play-mate was a new player and named you when they registered. 4. You will not receive the £5 play-mates referral bonus if the person who made you their play-mate was an existing player. 5. If a new player forgets to name you when they register, unfortunately we cannot award you the £5 play-mates referral bonus but they can still make you their play-mate by going to My Account. 6. You can only have one play-mate and they will win a play-mates bonus if you win. 7. As with all bonus money, play-mates bonus money cannot be withdrawn and cannot be used to play Hamster Race or Footy coupon. 8. No bonus money will be awarded as a result of prizes won on the free game Lucky Pick.


20.4 First Money Match Bonus

Tombola Bonus
• Players are offered a 100% tombola match bonus on their first deposit up to a maximum of £25.00.
• Bonus funds will be used at a rate equalling 50% of any stake placed.
• Bonus funds can never be withdrawn.
• Any unused bonus will be forfeit on closure of an account.
• This offer is only available to new players who make a deposit.
• This offer is awarded on a player’s first deposit only.
• The players MUST accept the bonus while making first deposit.
• This promotion is restricted to one per tombola account.
• The Promoter reserves the right to refuse any offer to any player for any reason, or to withdraw an offer at any time. No correspondence will be entered into.
• You cannot use Bonus Money to play Hamster Race or Footy coupon.

20.5 Tombola Reload Terms And Conditions

• Existing players are offered a 100% Reload Bonus with their first deposit after 12.00am on 26th August 2008.
• Players depositing between £10 and £25 will be matched with the same amount.
• Re load Bonus funds can be used to play all tombola games except Hamster Race and Footy coupon.
• Re load Bonus funds cannot be withdrawn and are subject to the standard bonus withdrawal terms.
• Any un-used Bonus funds will be forfeited on any withdrawal and on closure of account.
• This offer is valid for players’ who registered on tombola before 23.59 on 25th August. Any subsequent deposits are not eligible for the Reload offer.
• The Reload bonus is restricted to one per tombola account.
• tombola reserves the right to refuse or withdraw any offer to any player for any reason at any time. No correspondence will be entered into.

20.6 Second deposit bonus

• All players who make a second deposit after 1st June 2009 will receive a free £5 bonus.
• Bonus funds will be used at a rate equalling 50% of any stake placed.
• Bonus funds can never be withdrawn.
• Any unused bonus will be forfeit on closure of an account.
• This offer is only available to players who make a deposit.
• This offer is awarded on a player’s second deposit only.
• The players MUST accept the bonus while making their second deposit.
• This promotion is restricted to one per tombola account.
• The Promoter reserves the right to refuse any offer to any player for any reason, or to withdraw an offer at any time. No correspondence will be entered into.
• You cannot use Bonus Money to play Hamster Race or Footy coupon.

21.1

1. Players are responsible for all content they post and upload onto their mytombola pages and we would advise you carefully choose the information you upload.
2. tombola will not be held responsible for storing photos players upload onto the site. We therefore ask that you always have another record of pictures you upload, as tombola cannot retrieve photos lost through either deletion or technical issues.
3. You are solely responsible for your interactions with other mytombola members who you have on your friends list. tombola has no obligation to become involved in any way with disputes between you and other members.
4. By accepting people to become your friends, you are allowing them to access your photos and posts.
5. When posting on your wall or your friends’ walls you should always be polite and friendly.
The following are examples of content that is prohibited to post on mytombola
• Offensive, indecent or foul language
• Racist comments
• Promoting other sites
• Promoting illegal or criminal activities
• Sex or violence related
• Contains nudity or links to sites containing unsuitable content
• Could be deemed as spam, junk or advertising
• You should not slander, harass, threaten or abuse anyone on mytombola
• Posting photo’s you do not own the rights to
• Posts that violate any privacy rights, publicity rights, copyrights, trademark rights and contract rights or any other rights of any person
• Violating someone’s privacy
6. You should never give out personal information, such as log in details, full name, address or contact details, or any other information that could help someone discover your true identity.
7. tombola assumes no responsibility for monitoring content or conduct on mytombola.
8. Players can report content they may feel is not suitable and we reserve the right to delete posts/photo’s from players mytombola page if we feel that is it unsuitable content.
9. tombola reserve the right without explanation to remove, suspend or terminate your access to mytombola or the site if you have violated the terms and conditions.
10. By using mytombola you automatically agree to these terms and conditions and we also reserve the right to update the terms and conditions at any time.
11. tombola does not claim any ownership rights to any text, files or images that you post onto mytombola.

22.1

Our aim here at tombola is to provide chat rooms where players can have fun as well as feeling safe in a friendly atmosphere. Although the Chat Moderators are always on hand to offer gentle reminders to anyone who may break the rules, we feel it is important to have a set of rules listed on the site for players to read if they wished.

We created the list by taking feedback from the players and we hope that the majority of players will support the rules, which we have listed below. Please can we ask that all players observe the following chat room rules.

The Chat Room Rules
• No indecent or foul language Keep your identity secret!!! Do not give out your full name, address, telephone number or email address, or any other information that could help someone discover your true identity
• Choose a nickname in good taste! If you choose anything offensive we will ask you to change it
• Have respect for the CM’s authority
• Players should not harass, slander, abuse or threaten CM’s or other players. See it - report it!!! support@tombola.co.uk
• Players should not promote other websites or companies in the chat room
• No children - this site is for over 18s only
• Racist statements are strictly not allowed in any of our chat rooms and could result in your account being closed
• Sexual Content – Any chat of a sexual nature that may cause offence to others could result in the people being removed instantly from chat
• Drug Use Content – All promotion of drug related activities are not allowed in the rooms. However you are allowed to debate such a subject, providing it does not offend others
• Other forbidden chat – promotion of any illegal activities such as hacking, sex talk, stalking, gang activities are also deemed unacceptable and can result in being permanently removed from the site
• Maintain a friendly chat room by respecting others and by assisting and welcoming new chatters
• By using the chat room, you grant us a non-exclusive royalty-free license to use, display and transmit such information in any and all media without any duty to account to you as a player
• Don't use capital letters in Chat - it is seen as SHOUTING
• Players who abuse the use of chat as a way of encouraging other players to add them as a play-mate, can have their chat facility removed.
• Any player who harasses others in the chat rooms to add them as their play-mate can have their chat facility removed.
• CM's reserve the right to remove anyone from chat who continuously post negative comments about chat, the games, the site or other players.
• A CM’s decision is final
•If a CM feels that the content of chat in unsuitable they have the power to remove them from the facility

22.2 Chat Game Prizes

Chat Moderators (CM's) will run quizzes throughout the day. Be the first person to answer a question and the CM will reward you with £1.00. The decision of the CM is final. You can win up to £2 per day with chat games, when you reach this level an asterisk (*) will appear by your username in the chat window. Each 24-hour period will begin at 4 am and the asterisk will then disappear.

23.1

These Terms and Conditions shall be valid from the first day you register until you cease to hold an account.

23.2

We also reserve the right to change the Terms and Conditions at any time. From time to time, certain provisions of these terms and conditions will change and will be updated accordingly. Notification of each such change will be published on our web site tombola. Each change will become effective immediately upon such change being posted on the website and you agree to be bound by them. Any such change will be highlighted in CAPITALS in these terms. Players should regularly check the terms and conditions for changes. The last update was on 07.09.2009

24.1 Promotional Prizes/Competitions

In the event that, as part of a promotional campaign or competition, we credit an amount to an account registered in your name, we reserve the right to reclaim any such unused amounts in the event that you fail to access or use that account during any period of six months. Irrespective of where players live in the world, tombola endeavours to deliver all promotional prizes and prizes that have been won to the prize winner's registered address destination or requested address. tombola reserves the right to offer an alternative prize of similar value (including a financial consideration) if it is either impractical or illegal to deliver the relevant prize to the player's relevant country.

24.2 Location Specific Promotional Prizes

tombola will specify if 'travel costs' are included in a location-specific promotional prize. If not specified as included, a winner must pay his or her own costs to the destination. tombola reserves the right to offer an alternative prize of similar value (including a financial consideration) if it is impractical for the player to travel to a location-based prize. In such cases, tombola will attempt to offer a similar type of prize at a location nearer to the player but tombola reserves the right alternatively to offer a financial consideration prize.

25.1

To play Treasure Map, you must have staked £2 real money during Monday – Sunday the previous week.
1. Treasure Map is free to play only to players who have staked £2 (not bonus money) between Monday – Sunday the previous week.
2. Treasure Map is a daily game that is played over 7 days - players can play each day from midnight to 23.59.
3. Players can dig for treasure four times each day for the first 3 days (Monday – Wednesday) and dig three times each day for the last four days (Thursday- Sunday)
3. Each day players lead Captain (name) around Treasure Island and help him find the buried treasure. Players simply click on an ‘x’ that marks the spot where they want the pirate to dig for treasure and a prize will be revealed.
4. If a player completes a matching set of symbols they will win that prize.
5. Prizes range from £5 bonus to £500 cash. Prizes are:
• If the pirate digs up 10 x £500 cash symbols you win £500
• If the pirate digs up 9 x £200 cash symbols you win £200
• If the pirate digs up 8 x £100 cash symbols you win £100
• If the pirate digs up 7 x £50 cash symbols you win £50
• If the pirate digs up 6 x £20 cash symbols you win £20
• If the pirate digs up 5 x £10 cash symbols you win £10
• If the pirate digs up 4 x £5 bonus symbols you win £5 bonus money
6. If a player wins a prize, they can still win another prize.
7. An average of £20,000 will be won each week.
8. You can continue to play even if a day is missed.