The following sections explain the rules which govern all transactions that are effected through the www.tombola.co.uk website. Please read the terms carefully and ensure that you understand them fully, before agreeing to be bound by them.
In order to play games on www.tombola.co.uk, you will be required to register and make a deposit. Once registered and subject to satisfying verification, you can play the games. These terms and conditions will apply. Please note: Players that wish to only play the free game that features on tombola are required to have played at least one paid for game on tombola.co.uk after 26th August 2008. You should also refer to the FREE Game Rules.
Games on the website are operated by tombola (Alderney) Limited, a company registered in Alderney with company number 1537 and whose registered office is York House, Victoria Street, Alderney, Channel Islands, GY9 3TA. In these terms and conditions "tombola", "we" and "us" are tombola (Alderney) Limited.
You can contact our Customer Services team 9am - 10pm GMT 7 days a week by calling FREE phone 0800 29 888 73 or by email at support@tombola.co.uk We aim to answer all enquiries within 24 hours.
2
DEFINITIONS
2.1 THE
GAMES
Pay to play games meeting the regulatory requirements
of the Alderney Gambling Control Commission (AGCC). The Commission
is independent and non political and regulates gambling on
behalf of the States of Alderney.
2.2 PLAYER
A person who
pays to enter one of the Games - also known as the 'Wagerer'.
2.3
PRIZES
Money or Goods won by a Player (also referred to as 'Winnings')
2.4
PRIZE POOL
Amount available for Prizes.
2.5 PROGRESSIVE JACKPOT
A jackpot whose payout is incrementally increased every time a bingo90 game is played.
2.6 STAKE
The payment wagered to enter one of the paid for Games - also referred to as a 'Bet'.
2.7 WINNER
Player who wins a Prize.
3
CHAT ROOM RULES
Our aim here at tombola is to provide chat rooms where players can have fun as well as feeling safe in a friendly atmosphere. Although the Chat Moderators are always on hand to offer gentle reminders to anyone who may break the rules, we feel it is important to have a set of rules listed on the site for players to read if they wished.
We created the list by taking feedback from the players and we hope that the majority of players will support the rules, which we have listed below. Please can we ask that all players observe the following chat room rules.
If a CM feels that the content of chat in unsuitable that have the power to remove them from the facility
The Chat Room Rules
No indecent or foul language
Keep your identity secret!!! Do not give out your full name, address, telephone number or email address, or any other information that could help someone discover your true identity
Choose a nickname in good taste! If you choose anything offensive we will ask you to change it
Have respect for the CM’s authority
Players should not harass, slander, abuse or threaten CM’s or other players. See it - report it!!! support@tombola.co.uk
Players should not promote other websites or companies in the chat room
No children - this site is for over 18s only
Racist statements are strictly not allowed in any of our chat rooms and could result in your account being closed
Sexual Content – Any chat of a sexual nature that may cause offence to others could result in the people being removed instantly from chat
Drug Use Content – All promotion of drug related activities are not allowed in the rooms. However you are allowed to debate such a subject, providing it does not offend others
Other forbidden chat – promotion of any illegal activities such as hacking, sex talk, stalking, gang activities are also deemed unacceptable and can result in being permanently removed from the site
Maintain a friendly chat room by respecting others and by assisting and welcoming new chatters
By using the chat room, you grant us a non-exclusive royalty-free license to use, display and transmit such information in any and all media without any duty to account to you as a player
Don't use capital letters in Chat - it is seen as SHOUTING
A CM’s decision is final
CHAT GAMES PRIZES
Chat Moderators (CM's) will run quizzes throughout the day.
Be the first person to answer a question and the CM will reward you with £1.00.
The decision of the CM is final. You can win up to £2 per day with
chat games, when you reach this level an asterisk (*) will appear by your
username in the chat window. Each 24-hour period will begin at 4 am and the
asterisk will then disappear.
To play Carnival, all players agree to the following terms and conditions.
Players must have played a paid for game on tombola.co.uk after 26th August 2008 in order to play Carnival
Players must be over 18 and reside within the UK.
tombola assumes no responsibility for any errors or omissions in the content
of the site.
tombola may stop, modify the games, site, terms and conditions and privacy policy
at any time.
Anyone can withdraw their winnings by cheque or transfer their winnings into an online account in order to play to pay to play games.
Existing tombola players are able to withdraw their funds by either cheque,
credit card, or to their existing online account that they have opened when registering.
All prizes unless stated otherwise will be cash prizes.
tombola reserves the right to verify the eligibility of any winner before payment
is made and we reserve the right to refuse payment to any player who violates
the full terms and conditions.
Winners may be required to submit valid identification before receiving their
prize.
If as a result of a hardware or software error of any kind, there are more winning
claims than budgeted for, tombola reserves the right to award the budgeted prizes
by means of a random prize draw among valid claimants.
All materials contained within the tombola site are the copyright of tombola
ltd.
The trademarks displayed on the tombola site are the property of tombola ltd.
Use of any trademarks or copyright without written permission is strictly prohibited.
4
REGISTRATION
4.0 UNDER-18s
You must be at least 18 years old in order to register and play any of the games
on www.tombola.co.uk. We reserve the right to request your proof of age. In such
instances where we suspect you maybe under 18, your account could be suspended
pending investigation. We reserve the right to void and return any stakes placed
by minors as well as remove anyone in chat whom we suspect maybe under age.
You must personally register your own account and should not register for anyone
else or disclose your log in details to anyone. To play the pay to play games
you are required to enter payment details securely. You must only make deposits
and withdrawals using your own registered payment method.
4.1 INTERNATIONAL ACTIVITY
The games that are featured on tombola can only be played in the UK. Some countries
prohibit some or all of the forms of gambling available on this site. Tombola
does not intend that persons located in a jurisdiction in which such registration
and/or playing any of the games is unlawful or contrary to any applicable regulation
at the time of registration should play the games. It is your responsibility
to ensure that this is not the case; participation in the games is void wherever
prohibited by any applicable law.
4.2 IDENTIFICATION
In accordance with the legislation laid out by the States of Alderney, we may
use the information you have given us, or we already hold about you, or which
we receive from any enquiry we may make with agencies to confirm your identity.
The process enables us to open accounts quickly whilst verifying your age and
identity and assists in fraud prevention. We will check any details you disclose
against any databases (public or private) to which we have access and will keep
a record of that check. We will also retain your personal information and may
use it in the future to assist other companies with identity verification. You
agree that we may process, use, record and disclose personal information, which
you provide in connection with your registration, and that such personal data
may be recorded by the credit reference agencies or us.
4.3 PERSONAL IDENTIFICATION PASSWORD
On registration you are assigned a unique User ID along with your own choice
of password. It is your responsibility to ensure you do not reveal your User
ID and/or Password to anyone else. You are responsible for any stakes placed
where your User ID and Password have been correctly entered.
4.4 FORGOTTEN PASSWORD
Should you have forgotten your password or suspect that someone else has learned
of your unique User ID, please contact our Customer Service team immediately.
4.5 REFUSAL OF REGISTRATION
We reserve the right to suspend or close your account and refund any balance
of your account without further explanation. In this instance any outstanding
credits will be honoured.
4.6 ENTERING CARD DETAILS
You are required to register a credit/debit card to your account in order to
commence gaming. The credit/debit card you use for your first deposit card will
become the registered credit/debit card for your account and will be used for
future deposits and withdrawals. Subsequent deposits will require you to only
enter the amount you wish to deposit and the same card details that were registered
to your account will be used to take the payment. Please note that for security
reasons tombola does not store your card details in a retrievable format. Card
details are stored using a secure one-way encryption algorithm, which means that
the original details cannot be obtained from the encrypted data. The actual card
details are held securely by our approved payment provider, which allows us to
enable you to process future transactions without the need to re-enter your card
details. If you need to change your registered card details (for example, you
may have a new card number) then you can do this in the my account area or you can contact Customer Services.
MasterCard users should also note that withdrawals to a MasterCard are not permitted,
so any withdrawals you wish to make can only be paid by cheque.
4.7 SECURE COMMUNICATIONS
When you send confidential personal account data (including credit/debit card
details) to us, we require that a "secure session" be established first using
Secure Socket Layer (SSL) technology. This means that data passed back and forth
between your computer and our systems is secured using public key cryptography.
Your computer exchanges key information with our servers to create a private
conversation that only your computer and our servers can understand. Our links
with our payment gateway (a leading UK e-commerce payment company) uses the same
technology to transmit any payment information securely. They in turn have secure
encrypted links between themselves and all of the major banks to allow the payment
to be processed. tombola employees do NOT have access to your full credit/debit
card details.
4.8 ONE ACCOUNT PER PLAYER
It is the intention of tombola that an individual should have a maximum of one
account with www.tombola.co.uk. tombola
prohibits individuals from opening more than one account.
4.9 PLAYER RESPONSIBILITY
It is the players’ responsibility to keep your personal details private at all
times. Players are responsible for all gaming transactions actioned through their
account where all personal details have been correct when entered by the person
placing the wager. You should also log out when you have finished playing.
4.10 UPDATING CARD DETAILS
Account holders are also responsible for keeping accurate details provided at
registration up to date. You can access and amend your own individual account
information by clicking on "Credit Account", then "Update Card Details" in the "My Account" area of the
site. If you have any questions please contact our Customer Services, who will
be pleased to help you. Account holders are responsible for all gaming transactions
actioned through their account where the person wagering has entered the correct
user name, password and personal question details. Account holders should not
under any circumstances divulge their password or account details to any third
party. Where an account holder has reason to believe that a third party may be
in possession of their password and/or account details, the account holder is
responsible for contacting tombola immediately to register a replacement password.
The account holder should do this by emailing support@tombola.co.uk or
by calling Free phone 0800 29 888 73 9am - 10pm GMT, 7 days a week.
4.11 INTEREST ON PLAYER ACCOUNT FUNDS
Interest will not be payable on monies held in customer accounts as these are
deemed to be advance payments for intended wagering.
5. YOUR ACCOUNT
5.1 DEPOSITS BY CARDS ONLY
You can deposit money into your account to play the Games using VISA/ MasterCard
credit cards, Switch/ Maestro, Visa Delta, Visa Electron and Solo, 'tombola'
will appear as a reference on your card statement.
5.2 MINIMUM DEPOSIT
The minimum account deposit is £10.00 and must be made by using a debit card
(Switch/ Maestro, Solo, Delta or Electron) or credit card (MasterCard or Visa).
The maximum deposit is £500.00 in any 24 hour period, should your account
hold £500.00 we will not accept any further deposits until your account
holds £250.00 or less.
5.3 FIRST MONEY MATCH BONUS
Tombola Bonus
1. Players are offered a 100% tombola match bonus on their first deposit up to a maximum of £25.00.
2. Bonus and promotional funds can be used to play bingo90, bingo80, bingo75, Cinco and Battleships (not Hamster Race) on tombola.
3. Bonus funds will be used at a rate equalling 50% of any stake placed.
4. Bonus funds can never be withdrawn.
6. Any unused bonus will be forfeit on closure of an account.
7. This offer is only available to new players who make a deposit.
8. This offer is awarded on a player’s first deposit only.
9. The players MUST accept the bonus while making first deposit.
10. This promotion is restricted to one per tombola account.
11. The Promoter reserves the right to refuse any offer to any player for any reason, or to withdraw an offer at any time. No correspondence will be entered into.
12. You cannot use Bonus Money to play Hamster Race.
5.4 TOMBOLA RELOAD TERMS AND CONDITIONS
1. Existing players are offered a 100% Reload Bonus with their first deposit after 12.00am on 26th August 2008.
2. Players depositing between £10 and £25 will be matched with the same amount.
Re load Bonus funds can be used to play all tombola games except Hamster Race.
3. Re load Bonus funds cannot be withdrawn and are subject to the standard bonus withdrawal terms.
4. Any un-used Re load Bonus funds will be forfeited on any withdrawal and on closure of account.
5. This offer is valid for players’ who registered on tombola before 23.59 on 25th August. Any subsequent deposits are not eligible for the Reload offer.
6. The Reload bonus is restricted to one per tombola account.
7. tombola reserves the right to refuse or withdraw any offer to any player
for any reason at any time. No correspondence will be entered into.
5.5 FREE £5.00 MAGAZINE PROMOTION OFFER
1. Open to new and existing players.
2. The FREE £5 voucher is bonus money.
3. You can not withdraw the FREE £5.
4. Vouchers can only be found in a number of magazines published on the site.
5. New players are required to register their personal details but do not have to enter credit card details or make a deposit.
6. New players will not be able to play Hamster Race or the Free game on tombola.co.uk with their FREE £5 voucher.
7. One FREE £5 voucher per person per magazine issue.
8. All codes are unique and players who enter incorrect codes more than 3 times will be unable to enter their code for a further 24 hours.
9. tombola cannot be held responsible for magazines purchased that do not contain a voucher.
5.6 CREDIT CARD CHARGES
We do not charge for deposits by Debit or Credit cards although customers should
note that some Credit Card Companies categorise betting transactions as 'cash'
and may levy a fixed and/or interest charge from the date of payment. Please
note we accept no responsibility for any charges or fees levied by your card
issuing bank or financial institution.
6
VOIDING STAKES/ACCOUNTS
6.1 STAKES DECLARED VOID
In any circumstances where a stake is deemed to be or is declared void under
these terms, any sum deducted from your account in respect of that stake shall
be credited to your www.tombola.co.uk account.
6.2 CLOSING PLAYER ACCOUNTS
We reserve the right to close an account at any time without explanation. Unused
advance payments will be refunded to account holders.
6.3 SUSPICIOUS CARD TRANSACTIONS
If we determine or suspect that a transaction is suspicious and involves or may
involve financial crime or similar activity, tombola reserves the right to retain
the amount of that transaction and any other transaction made by you. We shall
be under no obligation to provide you with any reasons for so doing.
6.4 AUTOMATIC GAME PLAYING / MANIPULATION OF SOFTWARE
Automatic playing of Games by software or any other manipulation of the Games
or your/another Player’s account data may result in termination of your membership,
deletion of all associated accounts, and the cancellation of any outstanding
prizes and deposits. Players that violate this policy will not be eligible for
reinstatement under different screen names until further notice.
Players and visitors to the tombola website accept that any tampering by way
of, hacking, use of viruses, manipulation of data, use of insider knowledge,
or any other method of cheating is a material breach of the Terms and Conditions.
tombola (Alderney) Limited retains full rights to recover both, any gains made
by person(s) in material breach of the above, as well as any other direct, indirect
or consequential losses.
7 FAIR PLAY Should we decide to waive a rule in the interest of fair play
to you, it will not set any precedent for the future.
8 WINNINGS
8.1 WINNINGS
Winnings will be immediately transferred to your account. From the homepage click "My
account" then click on "Withdraw funds" and follow the on-screen
instructions. To comply with Money Laundering regulations, we are required to
confirm proof of identity where a customer withdraws an accumulative amount of £1,000
or more within any 90-day period. Upon reaching an accumulative amount
of £1,000 or more you will be required to provide TWO of any of
the following documents:
Passport
• Driving Licence
• Header of a bank/credit card statement
• Header of a utility bill (gas, electricity, water, landline phone, council
tax)
• Letter from Inland Revenue/DSS/DWP
From www.tombola.co.uk, click on the "Withdraw" option
located in "Your Account" and complete the requested details. Please note withdrawals
to MasterCards will be remitted by cheque only. Also please note that withdrawal
requests over £1000.00 can only be remitted by cheque.
8.2 PUBLICATION OF WINNINGS
We promote winnings paid out to players as part of our promotional efforts. Publicised
winnings are for all winnings paid unless otherwise stated.
8.3 BIG WINNER PROMOTIONAL INFORMATION
Winners on the site grant tombola irrevocable right but not obligation to use
and publish their proper name and town online and in print, any other media or
our promotional agencies to use your details without compensation unless prohibited
by law.
9
WITHDRAWALS
9.1 PAYMENT REQUESTS
You must submit your request for payment with a preferred payment method, either debit/credit card
payment or cheque payment. tombola reserves the right to choose a preferred payment
method and to refuse payment if a person claiming payment is unable to provide
evidence proving their eligibility as the named account holder and are authorised
to use the credit or debit card which paid for the winning ticket.
9.2 MINIMUM WITHDRAWALS
Due to administration costs, the minimum withdrawal from a player’s account is £10.00
unless a player is closing their account. Players who leave less than £10.00
in their account will be sent monthly reminder emails for a twelve-month period
after they last played on the tombola website. The Funds will be left in the
player account during this time. After a period of twelve months the account
will be defined dormant. Should a dormant account be in credit by more than £2.00
a cheque will be remitted to the player using the player details held on the
tombola server. Due to administration costs the minimum withdrawal from a dormant
account is £2.00.
9 .3 WITHDRAWALS FROM DEBIT CARD ACCOUNTS
For debit card accounts payment will be made to your card within the normal banking
cycle (usually 3-5 working days). For larger transactions we reserve the right
to ask you to provide us with copies of proof of identity before a repayment
can be made, any withdrawals over £1000.00 can only be remitted by cheque.
9 .4 WITHDRAWALS FROM CREDIT CARD ACCOUNTS
For most credit card accounts, payment will be made to your card within the normal
banking cycle (usually 3-5 working days). Note if you use a MasterCard due to
card scheme rules, we are unable to repay to your card. Funds will be paid by
bank cheque. For larger transactions we reserve the right to ask you to provide
us with copies of proof of identity before a repayment can be made, any withdrawals
over £1000.00 can only be remitted by cheque. Should you have any questions on
the above, please contact our Customer Services team Contact
Us
9.5 CHANGES TO YOUR PERSONAL DETAILS
Account holders are also responsible for keeping accurate details provided at
registration up to date. You can access and amend your own individual account
information by clicking on "My Account Details" in the "My Account" area
of the site. Should you change your surname and/or address you must provide proof
of such change before any account details can be updated.
9.6 CHANGES TO YOUR BANKING DETAILS
If any part of your debit or credit card number changes, including the issue
number (where applicable) and expiry date, it is your responsibility to inform
us immediately. Failure to do so may result in transactions being declined by
your bank, building society or credit card company. We will not accept any liability
or responsibility for transactions that are declined as a result of incorrect
bankcard details where you have failed to provide us with the changes to your
details. Should your debit or credit card be lost or stolen, please contact the
customer support team immediately.
10
PROMOTIONAL FUNDS
10.1 PROMOTIONAL PRIZES/COMPETITIONS
In the event that, as part of a promotional campaign or competition, we credit
an amount to an account registered in your name, we reserve the right to reclaim
any such unused amounts in the event that you fail to access or use that account
during any period of six months. Irrespective of where players live in the world,
tombola endeavours to deliver all promotional prizes and prizes that have been
won to the prize winner's registered address destination or requested address.
tombola reserves the right to offer an alternative prize of similar value (including
a financial consideration) if it is either impractical or illegal to deliver
the relevant prize to the player's relevant country.
10.2 LOCATION SPECIFIC PROMOTIONAL PRIZES
tombola will specify if 'travel costs' are included in a location-specific promotional
prize. If not specified as included, a winner must pay his or her own costs to
the destination. tombola reserves the right to offer an alternative prize of
similar value (including a financial consideration) if it is impractical for
the player to travel to a location-based prize. In such cases, tombola will attempt
to offer a similar type of prize at a location nearer to the player but tombola
reserves the right alternatively to offer a financial consideration prize.
11 PAYOUTS
11.1 PAYOUT RATES
We reserve the right, at our discretion, to make changes to the payout rates
applying to all tombola games.
11.2 REFUSAL OF STAKES
We reserve the right to refuse the whole or part of any stake without explanation.
12 RANDOM NUMBER GENERATOR (RNG)
You fully accept and agree that random number generator software
will determine the outcome of the Games. External IT experts check tombola random
number generator periodically. External accountants check tombola accounting
and financial systems. tombola winnings and withdrawals are audited by external
accountants to ensure tombola pays out monies owed to Players.
13 OUR LIABILITY
We will endeavour to provide the www.tombola.co.uk service and
website ("Site") using all reasonable care. However, the Site is provided without
any warranties or guarantees. Unless specifically stated, and except as required
by law, we will not be responsible or liable for the quality, accuracy or fitness
for a particular purpose of the Site and do not promise that the material contained
in it, or any of the functions contained on the Site or its server will operate
without interruption or delay or will be error free, free of viruses or bugs
or is compatible with any other software or material. In particular we accept
no liability for any loss or corruption of data, communication or lines failure,
any person's misuse of the Site or any error or omission in content.
Our service is provided without any express warranties or guarantees, unless
specifically stated, and without any implied warranties or guarantees to the
extent permitted by law.
We will be liable for any fraudulent misrepresentations we make and for any death
or personal injury caused by our negligence. We will not be responsible or liable
to you for any other loss or damage that you or any third party may suffer as
a result of using or in connection with your use of the Site.
We will not be responsible or liable for the content, accuracy, timing or reliability
of any information, statement or services offered by third parties, advertising
or otherwise posting information via our website (whether directly or via links
to or from other websites or resources), nor do we endorse the contents of such
advertisements or information. If you have any claim arising from the actions
or statements of a third party, you agree to pursue such a claim only against
that third party and not from us.
Where it is illegal for people from certain countries to use our service, it
is your responsibility to ensure that you comply with applicable laws governing
your use of our service, It is your responsibility to check whether it is legal
or not to register or play games on www.tombola.co.uk within your jurisdiction
and if it is illegal to do so you must exit this site immediately. We have the
right to exclude any jurisdiction at our discretion.
These terms and conditions together with the Rules of www.tombola.co.uk constitute
the whole of the agreement between you and us. Nothing in this agreement shall
exclude or limit liability for fraud. If any provision of these terms and conditions
is or becomes illegal, void or invalid that shall not affect the legality and
validity of the other provisions.
Card Liability
We do not accept liability for damages which may be caused by the interception
or misuse of Players’ credit card details on the internet, unless stated to the
contrary on the operator’s website pages.
14 GOVERNING LAWS AND DISPUTES
These terms shall be governed by and construed in accordance with Alderney Law.
We are not authorised to arrange transactions in investments or otherwise engage
in the conduct of investment business. You may not use our services for any business,
commercial or investment purpose.
15
COPYRIGHT
You agree that tombola (Alderney) Limited is the sole owner of
all rights to technology, software and business systems utilised
in this website and that your use of this website (and registration
thereon) confers no rights whatsoever to intellectual property
contained or utilised therein. Use or publication by you of any
item displayed on this website is strictly prohibited.
Under section 81 of the Gambling (Interactive Gaming) (Alderney) Ordinance, 2001
[prohibition of interactive gaming], the Commission may issue an order prohibiting
a person who is a registered player from participating in an interactive gaming
session in Alderney. In the event that such an order is issued, the Commission
will notify www.tombola.co.uk of the exclusion. On receipt of such notification,
www.tombola.co.uk is required to ensure that stakes are not accepted from that
person whilst the exclusion order is valid. Where such an exclusion order is
in place, tombola will repay that person their tombola account balance, provided
the funds have cleared. Where the Commission issues an order revoking the exclusion
order, the Commission will inform www.tombola.co.uk of the revocation. www.tombola.co.uk
will update its records immediately and permit the person to gamble. Any person
excluded from participating for whatever reason shall not be entitled to participate
on www.tombola.co.uk whilst the exclusion is in force.
16 PRIVACY POLICY
16.1 PRIVACY POLICY ENQUIRIES
This Privacy Policy sets out our data processing practices carried out through
the use of the Internet and World Wide Web. If you have any requests concerning
your personal information or any queries with regard to these practices, please
contact us at support@tombola.co.uk
16.2 DATA PROTECTION ACT REGISTRATIONS
tombola (Alderney) Limited (a company registered in Alderney under company number
1537), complies with the Data Protection (Bailiwick Of Guernsey) Law 2001 (registration
number: 011311). We are also complying with the UK Data Protection Act 1998.
For a copy of our registrations/notifications under these Acts, please contact
us via email at support@tombola.co.uk Further information can also be found here: http://www.dataprotection.gov.gg / http://www.dpr.gov.uk We
process personal data only in strict compliance with the Data Protection Act
1998 and associated legislation.
16.3 DATA COLLECTION
To deposit funds and place stakes on the Sites, you will be asked to enter User
Information. Such User Information will only be used for the purposes as set
out in this Privacy Policy.
By entering your User Information, you accept that we may retain your User Information
and that it may be held by us or any third party company that processes it on
our behalf.
We reserve the right to perform statistical analyses of Users' behaviour and
characteristics in order to measure interest in, and use of, the various areas
of the Sites and, in addition, to inform advertisers of such information as well
as the number of Users that have been exposed to or who have clicked on their
advertising banners. We will provide only aggregated data from these analyses
to third parties.
By ticking the appropriate box on the registration page you do not object to
us, our associated companies, business partners or third parties contacting you
for any of the above purposes whether by telephone, e-mail, fax or in writing.
You confirm that you do not and will not consider any of the above as being a
breach of your rights under the UK Telecommunications (Data Protection and Privacy)
Regulations 1999.
16.4 DISCLOSURE
We shall be entitled to sell or otherwise make available your User Information
in order to send you information about us and our affiliates, associated companies
and organisations, for the following purposes including but not limited to:
1. Promotional and/or marketing material about products, services and offers;
2. Market research or compliance;
3. Transfers to third parties as required; and
4. Any requirements imposed by operational law.
We are not responsible for any actions or policies of any third parties who request
your User information and Users should check the applicable privacy policy of
such third parties.
COMMUNICATION WITH PLAYERS
By registering on tombola you do not object to us contacting you for any of the
above purposes whether by telephone, e-mail, fax or in writing. You confirm that
you do not and will not consider any of the above as being a breach of your rights
under the UK Telecommunications (Data Protection and Privacy) Regulations 1999.
We may inform you (by email, phone, text message, mail or otherwise) about products
and services that we consider may be of interest to you. You can choose not to
receive emails by opting out at anytime via the opt out link at the bottom of
the email. You may also request to be removed from such mailing lists by contacting
Customer Services: Free phone 0800 29 888 73 or email support@tombola.co.uk
16.5 COOKIES
You should be aware that information and data might be automatically collected
through the use of Cookies. "Cookies" are small text files that store basic information
that a website can use to recognise repeat site visits and as an example, re-call
your name if this has been previously supplied. We may use this to observe behaviour
and compile aggregate data in order to improve the Sites, target the advertising
and assess general effectiveness of such advertising.
Cookies do not attach to your system and damage your files. If you do not want
information collected through the use of Cookies, there is a simple procedure
in most browsers that allows you to deny or accept the Cookie feature. Note,
however, that "personalised" services may be affected if the cookie option is
disabled.
A player is required to accept cookies to login to the website. Should a player
not accept cookies then they will not be able to log into the system and game
play cannot take place.
16.6 SECURITY
Security is very important to us. Secure Socket Layer ("SSL") encryption technology
is used for protection of information in transit for any sensitive transactions
such as payments. Additional security procedures are in place to protect the
confidentiality, integrity and availability of Your User information. Your User
information will not be kept longer than is necessary for the purposes stated
in this Privacy Policy.
We reserve the right, at any time, to modify, alter, or update this Privacy Policy
17 COMPLAINTS PROCEDURE
If any provision of the Game Rules proves to be illegal or unenforceable, this
shall not prevent the remaining provisions continuing in full force and effect.
The Game Rules will be interpreted in accordance with Alderney law and the entrants
agree that all claims arising from their participation in the Game, which they
may bring against us, will be under the exclusive jurisdiction of the Alderney
Courts.
tombola (Alderney) Ltd is regulated by the AGCC (Alderney Gambling Control Commission).
Our complaints procedures which is in compliance with AGCC requirements is as
follows:
HOW TO CLAIM:
tombola endeavour to give you the best possible service and strive to get it
right at all times. Should you feel that we have failed to offer our best the
following is a step-by-step guide to our complaints procedure:
1. If you think we've made a mistake or let our standards slip, please get in
touch with us at support@tombola.co.uk by
calling FREE phone 0800 29 888 73 or by writing to us at:
tombola (Alderney) Ltd
Wylam Wharf
Low Street
Sunderland
Tyne and Wear
SR1 2JR
2. We will email you to confirm we have received your complaint and provide you
with details of the person dealing with it.
3. What happens next?
We will investigate your complaint with the department concerned and if they
cannot resolve the problem or if you are not happy with the outcome you can make
an official complaint. tombola (Alderney) Ltd is regulated by the Alderney Gambling
Control Commission. When you make an official complaint we will forward a copy
of your complaint along with the resolution to the AGCC. If you are not happy
with the outcome or if you hold any concerns in relation in interactive gaming
you may contact the AGCC by visiting http://www.gamblingcontrol.org/ or
by writing to:
18.1 AGE POLICY
In accordance with the requirements of the Alderney Gambling Control Commission,
no person under 18 is allowed to open an account or to play games on www.tombola.co.uk.
18.2 PROHIBITED JURISDICTIONS
It is your responsibility to check whether it is legal or not to register or
play games on an online Casino within your jurisdiction and if it is illegal
to do so you must exit this site immediately. tombola has the right to exclude
any jurisdiction at our discretion.
18.3 REGULATION
tombola is regulated by The Alderney Gambling Control Commission (AGCC), which
was established in May 2000. The Commission is independent and non political,
and regulates gambling on behalf of the States of Alderney. The Commission ensures
that its regulatory and supervisory approach meets the very highest of international
standards. Further details about the AGCC please visit the official website http://www.gamblingcontrol.org.
19 SETTING YOUR OWN DAILY AND WEEKLY LIMITS
Player's are able to set their own weekly and daily deposit limits.
To do this simply go to 'My Account', and then click on 'Responsible Gambling'.
Daily Limits - minimum you can set is £10.00 - Maximum you can set is £500.00
Weekly Limits - minimum you can set is £10.00 - Maximum you can set is £500.00
A week runs from midnight on Monday to 23.59.59pm on the following Sunday.
Our current policy is that a maximum that anyone can deposit in a week is £500.00
If you increase your limits this will take 24 hours to come into effect.
If you decrease your limits they will immediately come into effect.
We endeavour to ensure players cannot deposit more money than the limit they
set but we will not reimburse any player who for technical reasons are able to
spend more than their limit.
20 SELF EXCLUSION
At tombola, we want everyone to enjoy playing our games. However
we do recognise that a very small number of players would wish
to restrict or even cease playing. We therefore provide a Self-Exclusion
facility that allows players to close their account for a minimum
period of six months. See 'My Account' and 'Responsible Gambling'.
21 COOL OFF
You can also choose to use the cool off facility that allows you to stop playing
from between 1 day - 4 weeks. Once the selected cool off period has passed you
can then return to play. Go to 'My Account', and then click on 'Responsible Gambling'
to see these options.
22 TERMS AND CONDITION UPDATES
These Terms and Conditions shall be valid from the first day you
register until you cease to hold an account.
We also reserve the right to change the Terms and Conditions at any time. From
time to time, certain provisions of these terms and conditions will change and
will be updated accordingly. Notification of each such change will be published
on our web site www.tombola.co.uk. Each
change will become effective immediately upon such change being posted on the
website and you agree to be bound by them. Any such change will be highlighted
in CAPITALS in these terms. Players should regularly check the terms and conditions
for changes.
The last update was on 31.08.2008
