This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Find out more here Close
tombola Bingo

britain's biggest bingo site

britain's biggest bingo site
4,432
£1,484
join now
Help

WELCOME


Welcome to tombola, below you will find a lot of information that you may find helpful. However if you still experience problems, please contact our UK Customer Services team. We are open 7 days a week 9am -10pm and we always aim to answer your call within 30 seconds and emails within 24 hours. FREEPHONE: 0800 29 888 73 EMAIL: support@tombola.co.uk


GETTING STARTED


What details do I need to give to register?

The registration process is quick and easy. Click on ‘Join Now’ and fill in your name and address (so we know where to send your winnings!) your date of birth and a few security questions. If you are choosing just to play the FREE game featured on tombola, then you are ready to play!! If you are choosing the pay to play games, the next step is to make a deposit with a credit or debit card so you can play!

How do I deposit funds?
Once you have registered or logged on to our site, click on My Account and the account management screen will launch. Click on Credit Account and enter your credit or debit card details and then hit Submit. The tombola site is entirely secure with all personal details encrypted when transmitted between your browser and our servers. Your browser will show the padlock icon at all times when you are on the tombola site, showing that you are in a secure environment.

What payment methods can I choose?
You can deposit funds via most major debit and credit cards online, including Maestro/Switch, Solo, Visa, MasterCard, Delta and Visa Electron. Please note we do not accept American Express.

I was unable to deposit
The reason for this is usually something very simple, like a change of address or information entered incorrectly. It simply means our records need updating. Contact our Customer Services team and we will get you playing in less than 5 minutes!

How much can I deposit?
The minimum amount you can deposit is £10.00. The maximum amount you can deposit into your account at any one time is £500.00. We will not allow any deposits if your account holds £250.00 or more. Note, you can deposit up to £500.00 per week.

How can I be sure that my payment details are secure?
Your security is guaranteed. Our secure-server software encrypts all of your personal details including your card number. This process takes the information you enter and transmits it securely between your browser and our server. To ensure that your browser can be certain that it is communicating with our server we have an SSL certificate from online security industry leader GeoTrust (a VeriSign company). All payments take place in the trusted secure environment, which is indicated, to you with the padlock icon in your browser.

In fact, an online credit card transaction is recognised as being just as safe as using your card in a high street shop or at a restaurant (this has been confirmed by studies from the United States). In the event of unauthorised use of your credit/debit card, most banks and card issuers either cover all the charges or may limit your liability to just £50. Should you have any further queries, please consult your card issuer.

Security Question - What is this?
This is an additional measure of security to confirm your identity and prevent anyone else from accessing your information.

Do you match my first deposit?
Yes we do! We will match your first deposit up to £25. This is available to new players only on your first deposit.

I’m a new user what should I do first?
Our games are so easy to play and follow, that they only take minutes to pick up. You can also try reading the How to Play for each of the games.

Can I have more than one account?
No, only one account is permitted per individual. We reserve the right to close multiple accounts opened by a single player, as this is a breach of our Terms and Conditions.

Can I play with a credit/debit card not in my name?
In order to protect the security of our players and to prevent any fraud you may only play with a credit/debit card that matches the name and address you have registered with.

Do I have to be a certain age to play Tombola?
The games are only open to those aged 18 years or over at the time of registration and are open to any eligible person residing in the UK or in a country where the games are permitted and lawful. It is your own responsibility to find out if it is legal to play in your jurisdiction. Any participation other than that permitted is void.


BUYING TICKETS


How much does it cost to play?
bingo90 - Tickets range from 10p - £2.00
bingo80 - Boards range from 25p - £1.00
bingo75 - Tickets range from 10p - £1.00
Cinco - Hands in Cannes, Cairo, Capri and Shanghai Game rooms range from 10p – 50p
Cinco - Hands in St.Moritz and Manhattan range from 20p up to £1.00
Cinco - Hands in Casablanca, Mandalay and Monte Carlo range from 40p up to £2.00
Hamster Race - You can bet 25p, 50p, £1.00 and £2.00 on a Hamster. The prize you win is shown next to the Hamster you are placing a bet on and is fixed for every game
Battleships - Games cost £1.00 each in Atlantic game room and 50p in the Pacific Game Room
A FREE game will also be featured on tombola for people to play


How many tickets can I buy?
bingo90 - You may buy up to 4 strips (24 tickets in any one game).
bingo80 - You can buy 4 boards on each game.
bingo75 - You can buy 12 tickets on each game.
Cinco - You can buy 5 hands on each game.


Can I buy tickets/games in advance?
bingo90 – Yes.
bingo80 - You can only purchase boards once a game has ended.
bingo75 - Yes!
Cinco - You can only purchase hands once a game has ended.
Hamster Race - You can make a bet once a game has ended.
Battleships - You can only place your ships once a game has ended.


Buying tickets in bingo90
When you buy tickets in a club, you can only purchase further tickets for that game in the same room. However if the next game is a LINK game, you are free to buy tickets in either club. The maximum amount you can spend is £2.00 per game. Once the game has started should you leave your room, your tickets will continue to play in the room you made your purchase in.

What is the LINK game?
The Link game only applies to bingo90. Each bingo90 club has their own prize pool for each game. However every 30 minutes the five prize pools LINK together giving the players in each club the chance to win bigger prizes. Once the LINK game has ended the clubs will revert back to having their own prize pool. The link game will also run continously from 2am - 9am. This gives the fewer number of players who play bingo90 during these hours the same great prizes as those that run throughout the day.


JACKPOT PRIZES


bingo90
The person who completes their bingo card first in each club will win the full house prize. If the full house winner in any club wins the full house in 40 numbers or less they will win the jackpot prize shown. This will happen even if there is a jackpot winner in another club at the same time.
In the event of two or more full house winners completing their bingo card in 40 numbers or less in the same club they will share the jackpot prize. In the event of two or more full house winners completing their bingo card in 40 numbers in a link game they will share the jackpot prize even if the winners are in different clubs. Once the jackpot prize has been won, it will restart again at £500.

bingo80
If the bingo80 full house winner completes their board in 45 numbers or less they will win the £500 jackpot prize. In the event of two or more winners of the jackpot prize in the same club they will share the jackpot prize.

bingo75
The bingo75 jackpot prize is won depending on what shape is being played at the time. Each shape is won in a different number. This number will be shown next to the jackpot prize every time a new game starts and will countdown every time a number is called. The jackpot prize in bingo75 is £500.

Cinco
In Cannes, Cairo, Capri and Shanghai each hand costs 10p:
The jackpot prize is £5,000 if you win in 5 cards.
£500 if you win in 6 cards.
£250 if you win in 7 cards.


In St Moritz and Manhattan each hand costs 20p:
The jackpot prizes is £10,000 if you win in 5 cards.
£1,000 if you win in 6 cards.
£500 if you win in 7 cards.


In Casablanca, Mandalay and Monte Carlo each hand costs 40p.
The Jackpot Prizes are £20,000 if you win in 5 cards.
£2,000 if you win in 6 cards.
£1,000 if you win in 7 cards.


Please note that Mandalay will open at 4pm and close at 12 midnight each evening.
Shanghai will open at 8pm and close at 12 midnight each evening.
Cairo will open at 12 noon and close at 2am each evening.


Battleships
Atlantic game room has a £5,000 jackpot prize.
It is won by any player who sinks all ships in 15 or less strikes.
Sink all ships in 16 or 17 strikes and win £1,000.
Pacific has a £2,500 jackpot prize.
It is won by any player who sinks all ships in 15 or less strikes.
Sink all ships in 16 or 17 strikes and win £600.


Hamster Race - Prizes
Players can stake 25p, £1.00, £1.50 or £2.00.
You can only place a bet on one Hamster.
The prizes you win are shown when placing your bet.
Each Hamster has a different prize depending upon the stake.
These prizes will remain the same every time you place a bet.
The prizes are not shared when there is more than one winner.


I can't play Hamster Race  but can play the other games - Why?
You can only play Hamster Race with real money that you have deposited. Players with ONLY Bonus Money or promotion funds in their account are unable to play Hamster Race. In order to play you must first make a minimum deposit of £10.00, which we will match for your first deposit up to the maximum of £25.00. You can play all other games using tombola Bingo Bonus money and promotional funds.

Can I play the games for free?
You can play i:scratch for free!! All other games are pay to play games. You can play the free game once a day.

Can I play the FREE games more than once a day?
You can play i:scratch for free!! All other games are pay to play games. You can play the free game once a day.

How long will it take to receive my cheque?
Please allow up to 14 days.

I’ve won a prize on the FREE game – can I use it to play the paid for games?
Yes, after your win you can choose to transfer the funds to an online account. You can then play the paid for games.

Is the game fair? How do I know it is not fixed?
All results on tombola are randomly generated and cannot be predetermined - we use an industry standard Random Number Generator to determine the outcome of each game. The game is of the high quality you rightly expect from tombola and are audited on a regular basis.


CHAT


What is chat?
We have over 30 chat rooms. They are a great way to chat to players about the game and things in general. To post a message in the chat room simply enter the text into the blank box and click Send or press Enter. Chat Moderators (CM) monitor the rooms 24/7 and ensure a safe environment for players. A chat moderator will have the letters CM before their name and their username and text will appear in red so they are easily identifiable to players. They will also run quizzes and award £1.00 prizes, click on the ‘Chat’ link at the top for more information.


MY ACCOUNT DETAILS


I have forgotten my username or password - what do I do?
Don't worry, just go to the login area of the site and click on Lost Username/password, enter your details and the screen will provide you with your password. Should you experience any further problems please contact our UK Customer Services team

We are open between 9am -10pm and we aim to answer your call within 30 seconds and emails within 24 hours.
FREEPHONE: 0800 29 888 73
EMAIL: support@tombola.co.uk

How can I be sure that my payment details are secure?
Your security is guaranteed. Our secure-server software encrypts all of your personal details including your card number. This process takes the information you enter and transmits it securely between your browser and our server. To ensure that your browser can be certain that it is communicating with our server we have an SSL certificate from online security industry leader GeoTrust (a VeriSign company). All payments take place in the trusted secure environment, which is indicated, to you with the padlock icon in your browser.

How can I view my account details?
In the My Account section you can view your transaction history, which informs you of all deposits, and withdrawals you have made. It will also provide you with a list of the games you have played, including the date and time they were played and what you won.

What if my details change?
Account holders are also responsible for keeping accurate details provided at registration up to date. You can access and amend your own individual account information by clicking on My Account Details in the My Account area of the site. As a security measure you have to contact tombola Customer Service team prior to being able to change certain credit or debit card information as well as your registered address


WINNING AND WITHDRAWALS


What is the maximum I can withdraw?
You may withdraw any amount up to the total contained in your personal account. ANY winnings over £500 can only be paid by cheque

How do I collect my winnings?

For depositing players - Your winnings will be automatically credited to your tombola account; you can withdraw funds at anytime providing you have sufficient funds in your account. Click on the My Account link, select Withdraw Cash, enter the amount you would like to withdraw and then select one of the following options:

Cheque - please ensure that we have your correct postal address before requesting a withdrawal. You can do this by clicking Update Details in the My Account section. Please allow up to 14 days for your cheque to arrive.

Debit/Credit card - You can request for funds to be re-credited to your debit or credit card providing you used this card to deposit the funds in the first place.

Please note that the minimum withdrawal is £10.00 (unless closing your account).

For non- depositing players (i.e. FREE game players) You can choose to withdraw your winnings immediately by cheque, or if you wish to use your winnings to play our pay to play games, you must first register a valid debit or credit card and make a deposit.

Under current UK law, all tombola winnings are tax-free. We are under no obligation to report any amount that any player wins. However, should you have any queries we recommend that you consult with either an accountant or your local tax office to confirm the tax position on your win.

Can I keep my winnings online in my personal account?
Yes you can. You can keep any amount of winnings in your secure account and you can withdraw funds at any time you wish, providing you have a minimum of £10.00 in your account.


TECHNICAL SUPPORT


Do I have to download software to play?

If you have Flash installed the answer is a simple no! You get all the fun without the hassle of additional downloads.

I can’t view the games
Our games use the Flash player from Adobe (free). Make sure you have the latest version of Flash for your browser by visiting http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash You may need to restart your computer once installed. Also, if you have a pop up blocker then it may be stopping the game window from appearing. Please allow pop ups from www.tombola.co.uk. A common way of overriding a pop up blocker is to hold down the control key and then click the Play Now link.

What is Flash?
Flash is a plug-in that expands the capabilities of your web browser, bringing rich multimedia animations, sounds and fun to your PC with a very small download. If you do not have Flash installed on your computer you can get it as a free download from http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

What happens if I lose my connection?
If you become disconnected during a game, the game will be played for you by our bingo servers. Should you be a winner your account will automatically be credited. If you have any questions please contact our Customer Services team. FREE game – simply go back and play again. You will be shown the game you started when you return.

RESPONSIBLE GAMBLING


tombola believes that gambling should be an enjoyable pastime for adults. However, we are aware that, for a small proportion of people, it can become a problem. tombola (Alderney) Ltd is working closely with Gamcare to ensure that we operate in a socially responsible manner. If you would like any help or advice, click the links below to find out more about these organisations.
Gamcare | Alderney
Set your own deposit limits
Cool off – choose to stop for up to 4 weeks
Self Exclude yourself from playing for 6 months
For all of the above - see ‘My Account’ and ‘Responsible Gambling’
Or contact our Customer Services Team on 0800 29 888 73, who can help.

 

© tombola Ltd. 2005 - 2013, operated by tombola (International) Plc, company no. 105556 at operating address 7/9 Cornwall's Lane, Gibraltar.
Licensed by the Government of Gibraltar (RGL No. 052) and regulated by the Gibraltar Gambling Commissioner.