tombola britain's favourite bingo destination
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players online: 2,478
bingo90 jackpot: £2,550
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Help

Welcome to tombola. Below you will hopefully find the answer to any questions you may have. However our Customer Services team are open 8.30am till 2:00am, 7 days a week to answer any questions you may have. You can contact us in the following way:

Freephone Call us free on 0800 29 888 73 email support@tombola.co.uk
We aim to answer your call within 30 seconds instant online support from our team we aim to answer your emails within 12 hours
  • Getting Started
  • Buying Tickets
  • Jackpot Prizes
  • General
  • My Account Details
  • Winning/Withdrawals
  • Technical Support
  • play-mates
What details do I need to give to register?

It’s quick and easy to register on tombola, click here to ‘join now’. Once registered you will be able to join in the fun at tombola. It only takes a few minutes to register. You’ll be asked for the following information:
• Choose a Username and password

• Email address and contact telephone number

• Name and date of birth

• A personal security question that only you know the answer to

If you wish to play the games straight away you’ll need to deposit money using your debit/credit card/PayPal account. Deposit £10 and with Money Match, we’ll match your first deposit up to £25!

How do I deposit funds?

Log in with your username and password and select 'My Account' and click on 'Credit Account' and enter the amount you wish to deposit. Money will be transferred from the debit/credit card you set up during registration.

If you have set up a PayPal account click ‘Credit Account’ and enter the amount you wish to transfer then click submit. You will then be transferred to PayPal to confirm the payment details. Log in using your PayPal email address and password, and confirm the payment by clicking ‘Pay Now’. Funds will be transferred to your tombola account immediately, and you will be redirected back to tombola.

What payment methods can I choose?

You can deposit money using your debit/credit card. We accept the following: Visa, MasterCard, Delta, Maestro/Switch and Visa Electron. Alternatively you may wish to transfer money using your PayPal account. Please note we do not accept American Express.

I was unable to deposit

The reason for this is usually something very simple, like a change of address or information entered incorrectly. It simply means our records need updating. Contact our Customer Services team and we will get you playing in less than 5 minutes!

How much can I deposit?

The minimum amount you can deposit is £10.00. The maximum amount you can deposit into your account at any one time is £500.00. We will not allow any deposits if your account holds £250.00 or more. You cannot deposit more than £500 a week.

How can I be sure that my payment details are secure?

Your security is guaranteed. We have secure-server software that encrypts all of your personal details including your card number. The information you submit to us is transmitted securely through your browser and our server. To ensure both servers are communicating effectively we have an SSL certificate from GeoTrust the online security leader (a VeriSign company).

If using PayPal as a payment method you can send and receive money online without sharing your financial details with tombola. PayPal have an encryption system that will protect your personal details.

All payments take place in the trusted secure environment, which is indicated to you with the padlock icon in your browser.

Security Question - What is this?

This is an additional measure of security to confirm your identity and prevent anyone else from accessing your information.

Do you match my first deposit?

Yes we do! We will match your first deposit up to £25. This is available to new players only on your first deposit.

I’m a new user what should I do first?

Our games are so easy to play and follow, that they only take minutes to pick up. You can also try reading the How to Play for each of the games.

Can I have more than one account?

No, only one account is permitted per individual. We reserve the right to close multiple accounts opened by a single player, as this is a breach of our Terms and Conditions.

Can I play with a credit/debit card not in my name?

In order to protect the security of our players and to prevent any fraud you may only play with a credit/debit card/PayPal that matches the address you have registered with.

Do I have to be a certain age to play Tombola?

The games are only open to those aged 18 years or over at the time of registration and are open to any eligible person residing in the UK or in a country where the games are permitted and lawful. It is your own responsibility to find out if it is legal to play in your jurisdiction. Any participation other than that permitted is void.
Why does it ask me for debit/credit card/PayPal details?

In order to play and chat you will need to deposit money into your tombola account. You can supply this information when registering. You can deposit money using your debit/credit card or PayPal account.
How can I register for a PayPal account?

When registering your details it will ask you to use your debit/credit or PayPal account to deposit money. Please click on the PayPal logo, located on the bottom left hand corner, then click on ‘Start using PayPal today’, this will enable you to create a PayPal account.
How much does it cost to play?

bingo90 - Tickets range from 10p - £2.00
bingo80 - Boards range from 25p - £1.00
bingo75 - Tickets range from 10p - £1.00
bingo 50 – Tickets range from 25p - £1.00
bingo lite - Tickets range from 2p - 40p
Cinco - Hands in Cannes, Cairo, Capri, Shanghai and Miami Game rooms range from 10p – 50p
Cinco - Hands in St.Moritz and Manhattan range from 20p up to £1.00
Cinco - Hands in Casablanca, Mandalay and Monte Carlo range from 40p up to £2.00
Hamster Race - You can bet 25p, 50p, £1.00 and £2.00 on a Hamster. The prize you win is shown next to the Hamster you are placing a bet on and is fixed for every game
Battleships - Games cost £1.00 each in Atlantic game room and 50p in the Pacific Game Room
Roller-Coaster - games cost from 25p - £1.00
Bingo Roulette - hands cost 10p 40p in Mirage. 25p - £1.00 in Venetian and 50p - £2.00 in Bellagio
Bandit – Bets start from 10p - £2.00
A FREE game will also be featured on tombola for people to play

How many tickets can I buy?

bingo90 - You may buy up to 4 strips (24 tickets in any one game).
bingo80 - You can buy 4 boards on each game.
bingo75 - You can buy 12 tickets on each game.
bingo lite - You may buy up to 4 strips (24 tickets in any one game).
Cinco - You can buy 5 hands on each game.
Rollercoaster - You can buy 4 'carriages' on each game
Bingo Roulette - You can buy 4 lots of 8 chips on each game

Can I buy tickets/games in advance?

bingo90 – Yes.
bingo80 - You can only purchase boards once a game has ended.
bingo75 - Yes.
bingo lite – Yes.
Cinco - You can only purchase hands once a game has ended.
Hamster Race - You can make a bet once a game has ended.
Battleships - You can only place your ships once a game has ended.
Rollercoaster - You can only purchase hands once a game has ended.
Bingo Roulette - You can only purchase chips once a game has ended

Buying tickets in bingo90

When you buy tickets in a club, you can only purchase further tickets for that game in the same room. However if the next game is a LINK game, you are free to buy tickets in either club. The maximum amount you can spend is £2.00 per game. Once the game has started should you leave your room, your tickets will continue to play in the room you made your purchase in.

Please note you can only play two games at the same time.

What is the LINK game?

The Link game only applies to bingo90 and bingo lite. Each bingo90 club has their own prize pool for each game. However every 30 minutes the five prize pools LINK together giving the players in each club the chance to win bigger prizes. With bingo lite, all rooms LINK together. Once the LINK game has ended the clubs/rooms will revert back to having their own prize pool. The link game will run continuously from 2am - 9am in Bingo 90 and from 12 midnight to 9am in Bingo Lite. This gives the fewer number of players who play bingo90 and bingo lite during these hours the same great prizes as those that run throughout the day.

bingo 90

The person who completes their bingo card first in each club will win the full house prize. If the full house winner in any club wins the full house in 40 numbers or less they will win the jackpot prize shown. This will happen even if there is a jackpot winner in another club at the same time.
In the event of two or more full house winners completing their bingo card in 40 numbers or less in the same club they will share the jackpot prize. In the event of two or more full house winners completing their bingo card in 40 numbers in a link game they will share the jackpot prize even if the winners are in different clubs. Once the jackpot prize has been won, it will restart again at £500.

bingo 80

If the bingo80 full house winner completes their board in 45 numbers or less they will win the £500 jackpot prize. In the event of two or more winners of the jackpot prize in the same club they will share the jackpot prize.

bingo 75

The bingo75 jackpot prize is won depending on what shape is being played at the time. Each shape is won in a different number. This number will be shown next to the jackpot prize every time a new game starts and will countdown every time a number is called. The jackpot prize in bingo75 is £500.

bingo 50

The bingo 50 jackpot is won in 19 calls or less, the value of the jackpot depends on the ticket price the player bought in at (25p, 50p, 75p or £1). If two or more players win the jackpot in the same amount of calls they will each receive the jackpot prize relating to the amount they staked. Jackpots are not shared with fixed jackpot prizes, only with 90’s accumulating jackpot.

Jackpot prizes for each ticket price are listed below:
25p = £250
50p = £500
75p = £750
£1 = £1,000

Bingo Lite

The person who completes their bingo card first in a room will win the full house prize. If the full house winner in a room wins the full house in 45 numbers or less they will win the £100 jackpot prize.

Cinco

In Cannes, Cairo, Capri, Shanghai and Miami each hand costs 10p:
The jackpot prize is £5,000 if you win in 5 cards.
£500 if you win in 6 cards.
£250 if you win in 7 cards.

In St Moritz and Manhattan each hand costs 20p:
The jackpot prizes is £10,000 if you win in 5 cards.
£1,000 if you win in 6 cards.
£500 if you win in 7 cards.

In Casablanca, Mandalay and Monte Carlo each hand costs 40p.
The Jackpot Prizes are £20,000 if you win in 5 cards.
£2,000 if you win in 6 cards.
£1,000 if you win in 7 cards.

Please note that Mandalay will open at 4pm and close at 12 midnight each evening.
Shanghai will open at 4pm and close at 12 midnight each evening.
Cairo will open at 8am and close at 2am each evening.
Miami will open at 8pm and close at 12 midnight each evening

Battleships

Battleships has a £2,500 jackpot prize. It is won by any player who sinks all ships in 15 or less strikes. Sink all ships in 16 or 17 strikes and win £500.

Hamster Race - Prizes

Players can stake 25p, 50p, £1.00 or £2.00.
You can only place a bet on one Hamster.
The prizes you win are shown when placing your bet.
Each Hamster has a different prize depending upon the stake.
These prizes will remain the same every time you place a bet.
The prizes are not shared when there is more than one winner.

Rollercoaster

Win £5,000 if you fill a full carriage in the first five balls called. Win £500 if you fill a carriage in the first 6 balls that are called.

Bingo Roulette

In Luxor and Mirage the jackpot is £2,000 if won in 10 spins and £200 if won in 12 spins
In Venetian the jackpot is £5,000 if won in 10 spins and £500 if won in 12 spins
In Bellagio the jackpot is £10,000 if won in 10 spins and £1,000 if won in 12 spins

I can't play Hamster Race  but can play the other games - Why?

You can only play Hamster Race with real money that you have deposited. Players with ONLY Bonus Money or promotion funds in their account are unable to play Hamster Race. In order to play you must first make a minimum deposit of £10.00, which we will match for your first deposit up to the maximum of £25.00. You can play all other games using tombola Bingo Bonus money and promotional funds.

Can I play the games for free?

There is one FREE game on tombola. All other games are pay to play games. .

Can I play the FREE game more than once a day?

No. You can play the free game once a day. In order to play the FREE game, you must have deposited and played at least ONE paid for game since 26th August 2008.

How long will it take to receive my cheque?

Please allow up to 14 days.

I’ve won a prize on the FREE game – can I use it to play the paid for games?

Yes, after you win, your prizes goes straight into your online account, meaning you can play all of the other paid for games.

Is the game fair? How do I know it is not fixed?

All results on tombola are randomly generated and cannot be predetermined - we use an industry standard Random Number Generator to determine the outcome of each game. The game is of the high quality you rightly expect from tombola and are audited on a regular basis.

What is chat?

We have over 30 chat rooms. They are a great way to chat to players about the game and things in general. To post a message in the chat room simply enter the text into the blank box and click Send or press Enter. Chat Moderators (CM) monitor the rooms 24/7 and ensure a safe environment for players. A chat moderator will have the letters CM before their name and their username and text will appear in red so they are easily identifiable to players. They will also run quizzes and award £1.00 prizes, click on the ‘Chat’ link at the top for more information.

I have forgotten my username or password - what do I do?

Don't worry, just go to the login area of the site and click on Lost Username/password, enter your details and the screen will provide you with your password. Should you experience any further problems please contact our UK Customer Services team

We are open between 9am -10pm and we aim to answer your call within 30 seconds and emails within 24 hours.
FREEPHONE: 0800 29 888 73
EMAIL: support@tombola.co.uk

How can I be sure that my payment details are secure?

Your security is guaranteed. We have secure-server software that encrypts all of your personal details including your card number. The information you submit to us is transmitted securely through your browser and our server. To ensure both servers are communicating effectively we have an SSL certificate from GeoTrust the online security leader (a VeriSign company).

If using PayPal as a payment method you can send and receive money online without sharing your financial details with tombola. PayPal have an encryption system that will protect your personal details.

All payments take place in the trusted secure environment, which is indicated to you with the padlock icon in your browser.

How can I view my account details?

In the My Account section you can view your transaction history, which informs you of all deposits, and withdrawals you have made. It will also provide you with a list of the games you have played, including the date and time they were played and what you won.
What if my details change?

Account holders are also responsible for keeping accurate details provided at registration up to date. You can access and amend your own individual account information by clicking on My Account Details in the My Account area of the site. As a security measure you have to contact tombola Customer Service team prior to being able to change certain credit or debit card information as well as your registered address

What is the maximum I can withdraw?

You may withdraw any amount up to the total contained in your personal account. ANY winnings over £1,000 can only be paid by cheque.

How do I collect my winnings?

Depositing Players: If you have deposited money your winnings will automatically credit your tombola account.
• Funds can be withdrawn at anytime providing you have sufficient funds in your account. Click on ‘My Account’ and ‘Withdraw Cash’, enter the amount you wish to withdraw. Money will be sent to the debit/credit card or PayPal account you set up when you registered.
• Card withdrawals generally take 3-5 working days to reach your account
• If wanting to withdraw £1,000 or more your winnings will be sent via cheque to the address registered on your tombola account.
Please allow 14 days for your cheque to be delivered.

Non depositing players: If you have only played with Bonus money and won, funds can be withdrawn immediately via cheque. Winnings can be used to play our pay to play games, to do this you must first register a valid debit/credit card or your PayPal account to make a deposit.

Under current UK law, all tombola winnings are tax-free. We are under no obligation to report any amount that any player wins. However, should you have any queries we recommend that you consult with either an accountant or your local tax office to confirm the tax position on your win.

Can I keep my winnings online in my personal account?

Yes you can. You can keep any amount of winnings in your secure account and you can withdraw funds at any time you wish, providing you have a minimum of £10.00 in your account.
How long will it take for money to be transferred into my PayPal account?

Withdrawals from your tombola account into your PayPal account may take up to 5 business days to process.
How long will it take for money to be transferred from PayPal into my tombola account?

Money will be transferred into your tombola account immediately.
Do I have to download software to play?

If you have Flash installed the answer is a simple no! You get all the fun without the hassle of additional downloads.

I can’t view the games

Our games use the Flash player from Adobe (free). Make sure you have the latest version of Flash for your browser by visiting http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash You may need to restart your computer once installed. Also, if you have a pop up blocker then it may be stopping the game window from appearing. Please allow pop ups from www.tombola.co.uk. A common way of overriding a pop up blocker is to hold down the control key and then click the Play Now link.

What is Flash?

Flash is a plug-in that expands the capabilities of your web browser, bringing rich multimedia animations, sounds and fun to your PC with a very small download. If you do not have Flash installed on your computer you can get it as a free download from http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
What happens if I lose my connection?

If you become disconnected during a game, the game will be played for you by our bingo servers. Should you be a winner your account will automatically be credited. If you have any questions please contact our Customer Services team. FREE game – simply go back and play again. You will be shown the game you started when you return.

I referred a friend and they are now playing, but I have not received my £5 bonus?

They need to spend £25 in order for you to receive the £5 bonus.
They may have not correctly named you as their play-mate - get them to check in My account and ensure the spelling is correct of your username.

My play-mate has stopped playing - can I change it?

Existing players - you are able to change your play-mate once yourself via My Account and the play-mate section. Further changes, please contact Customer Services

New Players who have come as a result of a referral, can only change their play-mate if they have stopped playing for more than 30 days. To do this contact Customer Service

How many people can I invite to play?

You can invite as many people as you want there is no limit.
My friend won more than £20 on the free game and I never received a bonus - why?

The free game is not part of the play-mate scheme. Therefore no bonus money will be awarded as a result of prizes won on the free game.



Responsible Gambling
tombola believes that gambling should be an enjoyable pastime for adults. However, we are aware that, for a small proportion of people, it can become a problem. tombola (Alderney) Ltd is working closely with Gamcare to ensure that we operate in a socially responsible manner. If you would like any help or advice, click the links below to find out more about these organisations.
Gamcare | Alderney
Set your own deposit limits
Cool off – choose to stop for up to 4 weeks
Self Exclude yourself from playing for 6 months
For all of the above - see ‘My Account’ and ‘Responsible Gambling’
Or contact our Customer Services Team on 0800 29 888 73, who can help.



© tombola Ltd. 2005 - 2010

Welcome to tombola online bingo games – britain's favourite bingo destination!

For lovers of online bingo games such as bingo90, bingo80, bingo50 and bingo75 it’s a perfect way to play bingo online and experience the fun bingo games tombola have to offer.

In addition to online bingo, we have exclusive online games to play including the fun online game Cinco as well as other games such as Hamster Race, Bandit and Battleships.

Whether you are a fan of bingo online, fun online games or simply chatting to members of the online bingo community, then tombola is for you. Get started now and let the fun begin!

Take advantage of £25 Money Match - simply deposit between £10 and £25 and we’ll double your money! tombola bingo games are operated by tombola (Alderney) Ltd under its licence issued by the Alderney Gambling Control Commission. tombola is only available to residents of the UK (this includes membership for our online bingo games and online games).

Customer Services FREE phone
0800 29 888 73