If you have any queries, comments or problems with your tombola account, there's lots of ways for you to get in touch.
Our friendly UK based Customer Services team are here to lend a helping hand and deal with your enquiry promptly, the team are available
every day from 8.30am - 2am. |
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tombola, Wylam Wharf, Low Street, Sunderland, Tyne & Wear,
SR1 2JR
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- Getting Started
- Buying Tickets
- Jackpot Prizes
- General
- My Account Details
- Winning/Withdrawals
- Technical Support
- playmates
What
details do I need to give to register?
It’s quick and easy to register on tombola, click
here to ‘join now’. Once registered you will be able to join in the fun at tombola. It only takes a few minutes to register. You’ll be asked for the following information:
• Choose a Username and password
• Email address and contact telephone number
• Name and date of birth
• A personal security question that only you know the answer to
If you wish to play the games straight away you’ll need to deposit money using your debit/credit card/PayPal account. Deposit today and claim £20 FREE! Simply deposit £10 and you'll get £20 FREE!
How do I deposit funds?
Log in with your username and password and select 'My Account' and click on 'Credit Account' and enter the amount you wish to deposit. Money will be transferred from the debit/credit card you set up during registration.
If you have set up a PayPal account click ‘Credit Account’ and enter the amount you wish to transfer then click submit. You will then be transferred to PayPal to confirm the payment details. Log in using your PayPal email address and password, and confirm the payment by clicking ‘Pay Now’. Funds will be transferred to your tombola account immediately, and you will be redirected back to tombola.
What
payment methods can I choose?
You can deposit money using your debit/credit card. We accept the following: Visa, MasterCard, Delta, Maestro/Switch and Visa Electron. Alternatively you may wish to transfer money using your PayPal account. Please note we do not accept American Express.
I
was unable to deposit
The reason for this is usually something very simple, like
a change of address or information entered incorrectly.
It simply means our records need updating. Contact our
Customer Services team and we will get you playing in less
than 5 minutes!
How
much can I deposit?
The minimum amount you can deposit is £10.00. The maximum
amount you can deposit into your account at any one time is £500.00.
We will not allow any deposits if your account holds £250.00
or more. You cannot deposit more than £500 a week.
How
can I be sure that my payment details are secure?
Your security is guaranteed. We have secure-server software that encrypts all of your personal details including your card number. The information you submit to us is transmitted securely through your browser and our server. To ensure both servers are communicating effectively we have an SSL certificate from GeoTrust the online security leader (a VeriSign company).
If using PayPal as a payment method you can send and receive money online without sharing your financial details with tombola. PayPal have an encryption system that will protect your personal details.
All payments take place in the trusted secure environment, which is indicated to you with the padlock icon in your browser.
Security
Question - What is this?
This is an additional measure of security to confirm your identity
and prevent anyone else from accessing your information.
Do
you match my first deposit?
Yes we will double your first deposit. Simply deposit £10 and you'll get £20 FREE.
I’m
a new user what should I do first?
Our games are so easy to play and follow, that they only take
minutes to pick up. You can also try reading the How
to Play for each of the games.
Can
I have more than one account?
No, only one account is permitted per individual. We reserve
the right to close multiple accounts opened by a single
player, as this is a breach of our Terms and Conditions.
Can
I play with a credit/debit card not in my name?
In order to protect the security of our players and to prevent any fraud you may only play with a credit/debit card/PayPal that matches the address you have registered with.
Do I have to be a certain age to play tombola and can I play from any location?
The games are only open to those aged 18 years or over at the
time of registration and are open to any eligible person
residing in the UK or in a country where the games are
permitted and lawful. It is your own responsibility to
find out if it is legal to play in your jurisdiction. Any
participation other than that permitted is void.
Why
does it ask me for debit/credit card/PayPal details?
In order to play and chat you will need to deposit money into
your tombola account. You can supply this information when
registering. You can deposit money using your debit/credit
card or PayPal account.
How can I register for a PayPal account?
When registering your details it will ask you to use your debit/credit or PayPal account to deposit money. Please click on the PayPal logo, located on the bottom left hand corner, then click on ‘Start using PayPal today’, this will enable you to create a PayPal account.
How
much does it cost to play?
bingo 90 - tickets cost from 10p. The maximum amount of tickets you may purchase in any one game is 4 strips (24 tickets) costing £2.00.
bingo 80 - each board costs 25p with the maximum number of boards you can purchase is 4 costing £1.00.
bingo 75 - tickets cost from 10p. The maximum amount of tickets you may purchase in any one game is 4 strips (12 tickets) costing £1.00.
bingo 50 - tickets range from 25p - £1.00
bingo lite - tickets range from 2p - 40p
Cinco - hands in St Tropez, Marrakech, Instanbul and Rio Game rooms range from 5 - 25p
Cinco - hands in Cannes, Cairo, Capri, Shanghai Miami and Naples Game rooms range from 10p - 50p
Cinco - hands in St.Moritz and Manhattan range from 20p up to £1.00
Cinco - hands in Casablanca, Mandalay, Monte Carlo and Havana range from 40p up to £2.00
Hamster Race - you can bet 25p, 50p, £1.00 and £2.00 on a Hamster. The prize you win is shown next to the Hamster you are placing a bet on and is fixed for every game
Battleships - games cost 50p in the Pacific Game Room
Roller-Coaster - games cost from 25p - £1.00
Bingo Roulette - in Luxor and Mirage bets cost 10p each, 25p each in Venetian and 50p each in Bellagio
tombola roulette - place bets from 5p, 10p, 25p, 50p, £1 or £2
Five-A-Side - hands cost 20p each
Bandit
The Ship for 10p per game
Red Lion for 50p per game
King’s Head for £2 per game
Knock Out Bingo - games cost 25p, 50p, £1 and £2
A FREE game is available for deposited players only. To play, players must have staked £2 real money during Monday - Sunday the previous week.
How
many tickets can I buy?
bingo 90 – you can buy up to 4 strips per game (24 tickets in any one game).
bingo 80 - you can buy up to 4 boards on each game.
bingo 75 - you can buy up to 12 tickets on each game.
bingo 50 – you can only buy one strip of 5 per game per price point.
bingo lite – you can buy up to 4 strips per game (24 tickets in any one game).
Cinco - you can buy up to 5 hands per game .
Roller-Coaster – on each game you can buy up to 4 carriages.
Bingo Roulette – you can buy 4 lots of 8 chips on each game.
tombola roulette – with 5p,10p, 25p and 50p chips you can buy up to 5 chips per game. You can buy up to 4 for £1 stakes and 2 chips for £2 stakes.
Five-A-Side - you can buy up to 5 hands per game.
Knock Out Bingo - you can play one game at a time and you're given a strip of 6 tickets per game
Can I buy tickets/games in advance?
You can't buy tickets in advance on tombola. Depending on the game, you can either buy tickets / place bets for the next game while the current game is in play or wait until the current game has finished to join in the next game.
Buying
tickets in bingo 90
When you buy tickets in a club, you can only purchase further
tickets for that game in the same room. However if the
next game is a LINK game, you are free to buy tickets in
either club. The maximum amount you can spend is £2.00
per game. Once the game has started should you leave your
room, your tickets will continue to play in the room you
made your purchase in.
Please note you can only play two games
at the same time.
What
is the LINK game?
The Link game only applies to bingo90 and bingo lite. Each
bingo90 club has their own prize pool for each game. However
every 30 minutes the five prize pools LINK together giving
the players in each club the chance to win bigger prizes.
With bingo lite, all rooms LINK together. Once the LINK
game has ended the clubs/rooms will revert back to having
their own prize pool. The link game will run continuously
from 2am - 9am in Bingo 90 and from 12 midnight to 9am
in Bingo Lite. This gives the fewer number of players who
play bingo90 and bingo lite during these hours the same
great prizes as those that run throughout the day.
bingo
90
If the full house winner in any club wins the full house in 40 numbers or less they will win the jackpot prize shown.
Please note: In the event of two or more full house winners completing their bingo card in 40 numbers or less in the same club they will share the jackpot prize. In the event of two or more full house winners completing their bingo card in 40 numbers in a link game they will share the jackpot prize even if the winners are in different clubs. Once the jackpot prize has been won, it will restart again at £500.
bingo
80
If the bingo80 full house winner completes their board in 45
numbers or less they will win the £500 jackpot prize.
In the event of two or more winners of the jackpot prize
in the same club they will each receive the £500 prize.
bingo
75
The bingo75 jackpot prize is won depending on what shape is
being played at the time. Each shape is won in a different
number. This number will be shown next to the jackpot prize
every time a new game starts and will countdown every time
a number is called. The jackpot prize in bingo75 is £500.
bingo 50
The bingo 50 jackpot is won in 19 calls or less, the value of the jackpot depends on the ticket price the player bought in at (25p, 50p, 75p or £1).
25p = £250
50p = £500
75p = £750
£1 = £1,000
Please note: If two or more players win the jackpot in the same amount of calls they will each receive the jackpot prize relating to the amount they staked.
Bingo
Lite
If the full house winner in a room wins the full house in 45 numbers or less they will win the £100 jackpot prize.
Cinco
In St Tropez, Marrakech, Instanbul and Rio each hand costs 5p.
The jackpot prize is:
£2,500 if you win in 5 cards.
£250 if you win in 6 cards.
£125 if you win in 7 cards.
In Cannes, Cairo, Capri, Shanghai, Naples and Miami each hand costs 10p.
The jackpot prize is:
£5,000 if you win in 5 cards.
£500 if you win in 6 cards.
£250 if you win in 7 cards.
In St Moritz and Manhattan each hand costs 20p.
The jackpot prize is:
£10,000 if you win in 5 cards.
£1,000 if you win in 6 cards.
£500 if you win in 7 cards.
In Casablanca, Mandalay, Havana and Monte Carlo each hand costs 40p.
The jackpot prize is:
£20,000 if you win in 5 cards.
£2,000 if you win in 6 cards.
£1,000 if you win in 7 cards.
Please note Mandalay will open at 12pm and close at 2am Shanghai will open at 12pm and close at 2 am Cairo will open at 8am and close at 2am each evening.
Miami will open at 4pm and close at 12 midnight each evening.
Naples will open at 8pm and close at 12 midnight each evening.
Havana will open at 8pm and close at 12 midnight each evening.
Battleships
Battleships has a £2,500
jackpot prize. It is won by any player who sinks all ships
in 15 or less strikes. Sink all ships in 16 or 17 strikes and
win £500.
Hamster
Race - Prizes
Players can stake 25p, 50p, £1.00 or £2.00.
You can only place a bet on one Hamster.
The prizes you win are shown when placing your bet.
Each Hamster has a different prize depending upon the stake.
These prizes will remain the same every time you place a bet.
The prizes are not shared when there is more than one winner.
Rollercoaster
Win £5,000 if you fill a full carriage in the first five balls
called. Win £500 if you fill a carriage in the first 6 balls
that are called.
Bingo
Roulette
In Luxor and Mirage the jackpot is £2,000 if won in 10 spins
and £200 if won in 12 spins
In Venetian the jackpot is £5,000 if won in 10 spins and £500
if won in 12 spins
In Bellagio the jackpot is £10,000 if won in 10 spins and £1,000
if won in 12 spins
Bandit
A jackpot prize is also available in each game. This is won if a player scores 1050, 1100 or 1150 points. Jackpot prizes are not shared, each player that qualifies will receive the full jackpot amount.
The Ship
Score 1150 or more and win £1,000
Score 1100 or more and win £100
Score 1050 or more and win £50
Red Lion
Score 1150 or more and win £5,000
Score 1100 or more and win £500
Score 1050 or more and win £250
King's Head
Score 1150 or more and win £20,000
Score 1100 or more and win £2,000
Score 1050 or more and win £1,000
Five-A-Side
The jackpot prize is
£10,000 if you win in 5 cards
£1,000 if you win in 6 cards
£500 if you win in 7 cards
Knock-Out bingo
The jackpot prizes will be won if you survive 45 calls or more
Four priced boxing rings;
25p tickets - win £250
50p tickets - win £500
£1 tickets - win £1,000
£2 tickets - win £2,000
What
is the maximum I can withdraw?
You may withdraw any amount up to the total contained in your personal account. Any winnings over £2,000 can only be withdrawn by cheque. If you want to withdraw £2,000 or more your winnings will be sent via cheque to the address registered on your tombola account.
Should your withdrawals accumulate to more than £2,000 since you joined tombola and have not previously provided ID, we will also request ID in order to process your withdrawals.
How
do I collect my winnings?
Depositing Players: Click on 'My Account' and 'Withdraw Cash', enter the amount you wish to withdraw.
Money will be sent to the debit/credit card or PayPal account you set up when you registered.
PayPal withdrawals take up to 72 hours.
Card withdrawals take 3-5 working days.
Cheque withdrawals take 7-10 working days.
Please note: If a player withdraws over £2000 they will need to provide us with two forms of ID unless they have previously done so. This can be emailed, posted or faxed.
Please
allow 14 days for your cheque to be delivered.
Non depositing players:If you have only played with Bonus money and won, funds can be withdrawn immediately via cheque. Winnings can be used to play our pay to play games, to do this you must first register a valid debit/credit card or your PayPal account to make a deposit.
Under current UK law, all tombola winnings are tax-free. We are under no obligation to report any amount that any player wins. However, should you have any queries we recommend that you consult with either an accountant or your local tax office to confirm the tax position on your win.
Can
I keep my winnings online in my personal account?
Yes
you can. You can keep any amount of winnings in your secure
account and you can withdraw funds at any time you wish, providing
you have a minimum of £10.00 in your account.
How long will it take for money to be transferred into my PayPal account?
Withdrawals from your tombola account into your PayPal account will take up to 72 hours to process.
How
long will it take for money to be transferred from PayPal
into my tombola account?
Money will be transferred into your tombola account immediately.
Responsible Gambling
tombola believes that gambling should be an enjoyable pastime for adults. However,
we are aware that, for a small proportion of people, it can become a problem.
tombola (Alderney) Ltd is working closely with Gamcare to ensure that we operate
in a socially responsible manner. If you would like any help or advice, click
the links below to find out more about these organisations.
Gamcare | Alderney
Set your own deposit limits
Cool off – choose to stop for up to 4 weeks
Self
Exclude yourself from playing for 6 months
For all of the above - see ‘My Account’ and ‘Responsible Gambling’
Or contact our Customer Services Team on 0800 29 888 73, who can help.
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