Welcome
to tombola, below you will find a lot of information that you may find
helpful. However if you still experience problems, please contact our UK
Customer Services team. We are open 7 days a week 9am -10pm and we always
aim to answer your call within 30 seconds and emails within 24 hours. FREEPHONE:
0800 29 888 73 EMAIL: support@tombola.co.uk
- Getting Started
- Buying Tickets
- Jackpot Prizes
- General
- My Account Details
- Winning/Withdrawals
- Technical Support
- play-mates
What
details do I need to give to register?
The registration process is quick and easy. Click on ‘Join
Now’ and fill in your name and address (so we know where
to send your winnings!) your date of birth and a few security
questions. If you are choosing just to play the FREE game featured
on tombola, then you are ready to play!! If you are choosing
the pay to play games, the next step is to make a deposit with
a credit or debit card so you can play!
How
do I deposit funds?
Once you have registered or logged on to our site, click on My
Account and the account management screen will launch.
Click on Credit Account and
enter your credit or debit card details and then hit Submit.
The tombola site is entirely secure with all personal details
encrypted when transmitted between your browser and our servers.
Your browser will show the padlock icon at all times when you
are on the tombola site, showing that you are in a secure environment.
What
payment methods can I choose?
You can deposit funds via most major debit and credit cards
online, including Maestro/Switch, Solo, Visa, MasterCard,
Delta and Visa Electron. Please note we do not accept American
Express.
I
was unable to deposit
The reason for this is usually something very simple, like
a change of address or information entered incorrectly.
It simply means our records need updating. Contact our
Customer Services team and we will get you playing in less
than 5 minutes!
How
much can I deposit?
The minimum amount you can deposit is £10.00. The maximum
amount you can deposit into your account at any one time is £500.00.
We will not allow any deposits if your account holds £250.00
or more. You cannot deposit more than £500 a week.
How
can I be sure that my payment details are secure?
Your security is guaranteed. Our secure-server software encrypts
all of your personal details including your card number.
This process takes the information you enter and transmits
it securely between your browser and our server. To ensure
that your browser can be certain that it is communicating
with our server we have an SSL certificate from online
security industry leader GeoTrust (a VeriSign company).
All payments take place in the trusted secure environment,
which is indicated, to you with the padlock icon in your
browser.
In fact, an online credit card transaction is recognised as
being just as safe as using your card in a high street shop
or at a restaurant (this has been confirmed by studies from
the United States). In the event of unauthorised use of your
credit/debit card, most banks and card issuers either cover
all the charges or may limit your liability to just £50.
Should you have any further queries, please consult your card
issuer.
Security
Question - What is this?
This is an additional measure of security to confirm your identity
and prevent anyone else from accessing your information.
Do
you match my first deposit?
Yes we do! We will match your first deposit up to £25.
This is available to new players only on your first deposit.
I’m
a new user what should I do first?
Our games are so easy to play and follow, that they only take
minutes to pick up. You can also try reading the How
to Play for each of the games.
Can
I have more than one account?
No, only one account is permitted per individual. We reserve
the right to close multiple accounts opened by a single
player, as this is a breach of our Terms and Conditions.
Can
I play with a credit/debit card not in my name?
In order to protect the security of our players and to prevent
any fraud you may only play with a credit/debit card that
matches the name and address you have registered with.
Do
I have to be a certain age to play Tombola?
The games are only open to those aged 18 years or over at the
time of registration and are open to any eligible person
residing in the UK or in a country where the games are
permitted and lawful. It is your own responsibility to
find out if it is legal to play in your jurisdiction. Any
participation other than that permitted is void.
How
much does it cost to play?
bingo90 - Tickets range from 10p - £2.00
bingo80 - Boards range from 25p - £1.00
bingo75 - Tickets range from 10p - £1.00
bingo lite - Tickets range from 2p - 40p
Cinco - Hands in Cannes, Cairo, Capri, Shanghai and Miami Game rooms
range from 10p – 50p
Cinco - Hands in St.Moritz and Manhattan range from 20p up
to £1.00
Cinco - Hands in Casablanca, Mandalay and Monte Carlo range
from 40p up to £2.00
Hamster Race - You can bet 25p, 50p, £1.00 and £2.00
on a Hamster. The prize you win is shown next to the Hamster
you are placing a bet on and is fixed for every game
Battleships - Games cost £1.00 each in Atlantic game
room and 50p in the Pacific Game Room
Rollercoaster - games cost from 25p - £1.00
A FREE game will also be featured on tombola for people to play
How
many tickets can I buy?
bingo90 - You may buy up to 4 strips (24 tickets in any one
game).
bingo80 - You can buy 4 boards on each game.
bingo75 - You can buy 12 tickets on each game.
bingo lite - You may buy up to 4 strips (24 tickets in any
one game).
Cinco - You can buy 5 hands on each game.
Rollercoaster - You can buy 4 'carriages' on each game
Can I buy tickets/games in advance?
bingo90 – Yes.
bingo80 - You can only purchase boards once a game has ended.
bingo75 - Yes.
bingo lite – Yes.
Cinco - You can only purchase hands once a game has ended.
Hamster Race - You can make a bet once a game has ended.
Battleships - You can only place your ships once a game has ended.
Rollercoaster - You can only purchase hands once a game has ended.
Buying
tickets in bingo90
When you buy tickets in a club, you can only purchase further
tickets for that game in the same room. However if the
next game is a LINK game, you are free to buy tickets in
either club. The maximum amount you can spend is £2.00
per game. Once the game has started should you leave your
room, your tickets will continue to play in the room you
made your purchase in.
Please note you can only play two games
at the same time.
What
is the LINK game?
The Link game only applies to bingo90 and bingo lite. Each
bingo90 club has their own prize pool for each game. However
every 30 minutes the five prize pools LINK together giving
the players in each club the chance to win bigger prizes.
With bingo lite, all rooms LINK together. Once the LINK
game has ended the clubs/rooms will revert back to having
their own prize pool. The link game will run continuously
from 2am - 9am in Bingo 90 and from 12 midnight to 9am
in Bingo Lite. This gives the fewer number of players who
play bingo90 and bingo lite during these hours the same
great prizes as those that run throughout the day.
bingo
90
The person who completes their bingo card first in each club
will win the full house prize. If the full house winner
in any club wins the full house in 40 numbers or less they
will win the jackpot prize shown. This will happen even
if there is a jackpot winner in another club at the same
time.
In the event of two or more full house winners completing their
bingo card in 40 numbers or less in the same club they will
share the jackpot prize. In the event of two or more full house
winners completing their bingo card in 40 numbers in a link
game they will share the jackpot prize even if the winners
are in different clubs. Once the jackpot prize has been won,
it will restart again at £500.
bingo
80
If the bingo80 full house winner completes their board in 45
numbers or less they will win the £500 jackpot prize.
In the event of two or more winners of the jackpot prize
in the same club they will share the jackpot prize.
bingo
75
The bingo75 jackpot prize is won depending on what shape is
being played at the time. Each shape is won in a different
number. This number will be shown next to the jackpot prize
every time a new game starts and will countdown every time
a number is called. The jackpot prize in bingo75 is £500.
Bingo
Lite
The person who completes their bingo card first in a room will
win the full house prize. If the full house winner in a
room wins the full house in 45 numbers or less they will
win the £100 jackpot prize.
Cinco
In Cannes, Cairo, Capri, Shanghai and Miami each hand costs 10p:
The jackpot prize is £5,000 if you win in 5 cards.
£500 if you win in 6 cards.
£250 if you win in 7 cards.
In St Moritz and Manhattan each hand costs 20p:
The jackpot prizes is £10,000 if you win in 5 cards.
£1,000 if you win in 6 cards.
£500 if you win in 7 cards.
In Casablanca, Mandalay and Monte Carlo each hand costs 40p.
The Jackpot Prizes are £20,000 if you win in 5 cards.
£2,000 if you win in 6 cards.
£1,000 if you win in 7 cards.
Please note that Mandalay will open at 4pm and close at 12
midnight each evening.
Shanghai will open at 4pm and close at 12 midnight each evening.
Cairo will open at 8am and close at 2am each evening.
Miami will open at 8pm and close at 12 midnight each evening
Battleships
Atlantic game room has a £5,000 jackpot prize. It is won by
any player who sinks all ships in 15 or less strikes. Sink
all ships in 16 or 17 strikes and win £1,000. Pacific has a £2,500
jackpot prize. It is won by any player who sinks all ships
in 15 or less strikes. Sink all ships in 16 or 17 strikes and
win £600.
Hamster
Race - Prizes
Players can stake 25p, £1.00, £1.50 or £2.00.
You can only place a bet on one Hamster.
The prizes you win are shown when placing your bet.
Each Hamster has a different prize depending upon the stake.
These prizes will remain the same every time you place a bet.
The prizes are not shared when there is more than one winner.
Rollercoaster
Win £5,000 if you fill a full carriage in the first five balls called. Win £500 if you fill a carriage in the first 6 balls that are called.
Responsible Gambling
tombola believes that gambling should be an enjoyable pastime for adults. However,
we are aware that, for a small proportion of people, it can become a problem.
tombola (Alderney) Ltd is working closely with Gamcare to ensure that we operate
in a socially responsible manner. If you would like any help or advice, click
the links below to find out more about these organisations.
Gamcare | Alderney
Set your own deposit limits
Cool off – choose to stop for up to 4 weeks
 Self
Exclude yourself from playing for 6 months
For all of the above - see ‘My Account’ and ‘Responsible Gambling’
Or contact our Customer Services Team on 0800 29 888 73, who can help.
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